Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support homeless individuals with tenancy management and engage in meaningful activities.
- Company: Join Pobl Group, a supportive organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 26 days holiday, pension scheme, sick pay, and various health and wellbeing perks.
- Why this job: Make a real impact while working in a positive, inclusive culture that values your input.
- Qualifications: Knowledge of homelessness issues, good organisational skills, and the ability to handle challenging situations.
- Other info: Waking night shifts with occasional weekend work; full driver's licence preferred.
The predicted salary is between 24000 - 36000 £ per year.
Two part‑time (36hrs) Scheme Support Officers are required for a young persons’ Supported Accommodation scheme in Caerphilly. You will work on a three‑week rolling rota, which includes 12‑hour shifts, both waking nights and days. This is a Scheme Support Officer role based at our warm, welcoming and friendly service, Maes Y Derwen in Caerphilly. Working in a team, you will provide support to a diverse group of service users aged 16 and over who are experiencing homelessness, trauma and complex needs. You will provide housing‑related support to equip our service users with the knowledge, skills and tools that they need to be able to live independent lives.
Responsibilities
- Engaging and interacting with the people we support
- Supporting Project Workers in delivering workshops relating to tenancy management and health and wellbeing
- Welfare checks
- Ensuring the building is secure, including health & safety checks and maintaining an awareness of who is in the building
- Dealing with challenging behaviours
- Addressing any additional needs the people we support might have
Qualifications
- A passion to work with and enable people to live as independent a life as possible
- Ability to provide advice appropriately
- The knowledge of issues facing vulnerable and homeless people
- A strong initiative and ability to work alone as well as being a great team player
- Ability to deal with conflicting and difficult situations
About Codi
Codi is a not‑for‑profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential. Every day, our teams support nearly 17,000 individuals across Wales with services that make a real and uplifting difference to their everyday lives. Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.
Pay and Pensions
- £24,531.00 FTE (£12.75 per hour)
- Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%.
- Pension Choices: Defined Benefit (DB) 1/80th of final salary for every year of service.
- 3 x Life Cover linked to pension membership
- Saving scheme with competitive interest rate
- Give As You Earn scheme for tax‑efficient charity donations
- From 1st April 2026 the option to be either weekly or monthly paid.
Time off and Flexibility
- 26 days holiday, pro‑rata entitlement plus Bank holidays. Rising to 27 days after 1 year service or cash equivalent of 1 day’s annual leave.
- Maternity & Adoption Leave: 20 weeks
- Paternity Leave: 3 weeks
Wellbeing
- Sick Pay, rising with length of service up to 6 months full pay after 4 years.
- Eyecare: Up to £100 reimbursement towards eye tests and glasses.
- Free counselling, coaching, wellbeing team, and OH service to all colleagues
- Annual Health Check
- Health Cash Plan
Getting Around
- Mileage paid at 45p plus 5p per passenger per mile
- Cycle to Work Scheme
Personal Development
- Continuous professional training and development
- Leadership development programmes
- Professional memberships needed for your role are reimbursed
- Career coaching
- Support with funding and time for qualifications
Perks and Recognition
- Long Service Awards
- Blue Light Card Eligibility giving discounts at 15,000 brands.
- Colleague Discount platform
#J-18808-Ljbffr
Scheme Support Officer employer: Pobl Group
Contact Detail:
Pobl Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Support Officer
✨Tip Number 1
Familiarise yourself with the specific challenges faced by vulnerable and homeless individuals. Understanding their needs and the support systems available will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any relevant experience you have in working with diverse groups or in challenging environments. Be prepared to share specific examples of how you've successfully managed difficult situations or behaviours.
✨Tip Number 3
Demonstrate your organisational skills by discussing any previous roles where you had to manage multiple tasks or projects. This will show that you can handle the varied responsibilities of a Scheme Support Officer.
✨Tip Number 4
Research Pobl Group's values and principles, especially FREDIE. Be ready to discuss how you embody these values in your work and how they align with your personal beliefs.
We think you need these skills to ace Scheme Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Scheme Support Officer. Highlight key skills such as organisation, teamwork, and dealing with challenging situations in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Include any previous work with vulnerable populations or in supported housing, and emphasise your ability to adapt to diverse client needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting homeless individuals and your understanding of the challenges they face. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pobl Group
✨Show Your Passion for Supporting Others
Make sure to express your genuine interest in helping vulnerable and homeless individuals. Share any relevant experiences that highlight your commitment to making a difference in their lives.
✨Demonstrate Adaptability
Since you'll be working with a diverse group of people, it's crucial to showcase your ability to adapt your approach based on individual needs. Prepare examples of how you've successfully engaged with different personalities in the past.
✨Highlight Your Teamwork Skills
The role involves working closely with project workers and other team members. Be ready to discuss your experience in collaborative environments and how you contribute positively to a team dynamic.
✨Prepare for Challenging Situations
Expect questions about how you would handle difficult behaviours or situations. Think of specific instances where you've managed conflict or provided support in challenging circumstances, and be ready to share those stories.
