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For Companies At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Security Monitoring Centres, a leader in security since 1931.
- Benefits: Enjoy flexible weekend hours, competitive pay, and great perks like free parking and a pension scheme.
- Why this job: Be part of a supportive team that values people and offers ongoing training.
- Qualifications: Strong communication skills; customer service experience preferred but not essential.
- Other info: Part-time role with shifts only on weekends, perfect for students!
CCTV Call Centre Agent (Part Time – Weekends only)
Looking for an opportunity within a business that offer a genuine \’people first\’ culture
Security Monitoring Centre in Nottingham have newly created opportunities forCall Centre & CCTV Agentsto join our security monitoring centre team on a part time, permanentshift working basis (weekends only).
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £ 12,222.21 per annum
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates *
- Free Onsite Parking
- Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
- Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Ongoing training & development
*Overtime Rates:Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)|Bank Holidays paid at 2.5x basic rate|Christmas Days & New Years’ Day at 3x basic rate
What You\’ll Be Doing As A CCTV Agent
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours:19 hours per week
Shift Pattern: Weekends only | 8.30am – 7pm
What We Would Like You To Bring:
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- CCTV (SIA) badge advantageous, but not essential–We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
If this sounds like you, send us your application today!
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CCTV Call Centre Agent (Part Time – Weekends only) employer: Chubb Deutschland GmbH
Contact Detail:
Chubb Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Call Centre Agent (Part Time – Weekends only)
✨Tip Number 1
Familiarise yourself with the specific duties of a CCTV Call Centre Agent. Understanding the nuances of monitoring alarms and responding to emergencies will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role requires strong communication, showcasing your ability to handle calls calmly and effectively can set you apart.
✨Tip Number 3
If you have experience in a fast-paced environment, be ready to discuss specific examples. This will show that you can thrive under pressure, which is crucial for a role that involves monitoring security systems.
✨Tip Number 4
Consider reaching out to current or former employees of Security Monitoring Centres. They can provide insights into the company culture and expectations, helping you tailor your approach when applying through our website.
We think you need these skills to ace CCTV Call Centre Agent (Part Time – Weekends only)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CCTV Call Centre Agent. Familiarise yourself with the job description and think about how your skills and experiences align with what they are looking for.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service or call centre roles. Emphasise any skills that relate to communication, attention to detail, and working under pressure, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to remain calm in high-pressure situations. Mention why you are interested in working for Security Monitoring Centres and how you can contribute to their 'people first' culture.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for the role.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Showcase Your Communication Skills
As a CCTV Call Centre Agent, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and calmly, especially in high-pressure situations. Practice answering questions in a concise manner and consider using examples from past experiences.
✨Highlight Customer Service Experience
Since the role involves handling customer calls, it's important to highlight any previous customer service experience you have. Share specific examples of how you've successfully resolved issues or provided exceptional service in the past.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role, especially when processing alarm activations. During the interview, mention instances where your attention to detail made a difference in your work. This will show that you understand the importance of accuracy in monitoring security systems.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific situations, such as responding to an activated alarm. Think through potential scenarios beforehand and prepare your responses, focusing on calmness and effective problem-solving.
