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For Companies At a Glance
- Tasks: Provide 1st & 2nd line IT support and manage helpdesk queries.
- Company: Join AMFRESH, a global leader in fresh, healthy food innovation.
- Benefits: Enjoy extensive training, a supportive team, and opportunities for personal growth.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a dynamic environment.
- Qualifications: Experience in customer service and a keen interest in IT is essential.
- Other info: Full driving license required; Monday to Friday working hours with out-of-hours support.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
- Support (1st & 2nd Line) including helpdesk ticket management
- Day-to-day support for Windows OS, iOS, and Android
- Software installation, support, and troubleshooting
- Technology installation and support
- Handheld scanners
- Touchscreens / tablets
- Desktops/Laptops/Peripherals
- Mobile phones/Landlines
- Printers
- Meeting room equipment
- User account setup and maintenance
About You
- Windows desktop OS
- Apple iOS and Android OS
- MS Office applications
- Excellent people management and interpersonal skills
- Proactive approach
- Good planning and organizational skills
Working hours: Monday to Friday, 08:00 – 17:00 (1-hour lunch). Participation in the Out of Hours IT Support rota is required once trained.
About Us
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IT Support employer: AM FRESH Group
Contact Detail:
AM FRESH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to discuss specific examples of how you've resolved similar problems in the past can really impress during an interview.
✨Tip Number 2
Brush up on your knowledge of Windows, iOS, and Android operating systems. Having a solid understanding of these platforms will help you answer technical questions confidently and demonstrate your expertise.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated with users in previous roles. Highlighting your ability to remain calm and helpful under pressure is key.
✨Tip Number 4
Research AMFRESH Food & Drink and their products. Understanding the company’s mission and values will allow you to tailor your responses and show genuine interest in being part of their team.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise any specific skills related to Windows OS, iOS, Android, and MS Office applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for IT and your willingness to learn. Mention any previous roles or experiences that demonstrate your problem-solving skills and proactive approach.
Highlight Relevant Skills: In your application, clearly outline your knowledge of hardware and software installations, troubleshooting, and user account management. This will show the employer that you have the necessary skills for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AM FRESH Group
✨Show Your Customer Service Skills
Since the role involves dealing with 1st and 2nd line support queries, it's crucial to demonstrate your customer service experience. Share specific examples of how you've successfully resolved issues for users in the past, highlighting your communication skills and patience.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a good understanding of the technologies mentioned in the job description, such as Windows OS, iOS, and Android. Brush up on common troubleshooting techniques and be prepared to discuss how you would handle specific technical issues.
✨Express Your Willingness to Learn
The company values personal and professional development, so be ready to talk about your eagerness to learn and grow in the IT field. Mention any relevant courses or certifications you are considering or have completed, and how they relate to the role.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your interest in the position and the company. Ask about the types of projects you might assist with, the team structure, or how success is measured in the IT Support role. This will also help you gauge if the company is the right fit for you.
