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- Tasks: Manage customer onboarding, conduct product demos, and ensure smooth account progression.
- Company: HSS ProService is revolutionising the building services industry with a tech-first approach.
- Benefits: Enjoy flexible benefits, annual leave for your birthday, and opportunities for community volunteering.
- Why this job: Be part of a pioneering team transforming an industry with innovative solutions and a supportive culture.
- Qualifications: Strong relationship-building skills and experience in account management or customer success are essential.
- Other info: We value diverse backgrounds and encourage all applicants to apply, even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
Onboarding Manager
Hybrid
HSS ProService is shaking up the building services industry, with a game-changing online marketplace for tools, equipment and materials. Born from HSS Hire\’s legacy, we\’ve evolved into a tech-first business, driving innovation, sustainability and bold digital solutions.
Ready to disrupt the norm and shape the future? Join us and build your career at the forefront of industry transformation.
The team you\’ll join:
You’ll be joining a small team that thrives on collaboration and clear communication. We’re passionate about delivering a great experience for our customers from day one, and we work closely with sales, support and operations to make that happen. You’ll have the autonomy to own your accounts, while being part of a genuinely supportive environment that backs you to succeed
The impact you\’ll have:
You’ll be instrumental in getting customers to understand the value of a Pro Service account, by building trust and offering support; you’ll shape how each new customer trades with Pro Service, and influence whether they stay and grow. Your consultative approach will contribute to long-term relationships, retention and revenue growth
A typical day:
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Review newly onboarded customers and strategically plan your outreach
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Conduct product demos (Marketplace) to showcase value and drive engagement
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Follow up with accounts in the onboarding process to ensure smooth progression
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Pursue high-potential opportunities within your sales pipeline
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Maintain up-to-date records and activity tracking in the CRM system
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Keep conversations active and progressing toward conversion
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Identify and capitalize on revenue growth opportunities across our verticals
What you\’ll bring:
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Able to quickly build rapport with customers and establish strong relationships
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The ability to ask insightful questions to understand customer needs and goals
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Experience in driving customers toward the right solutions that deliver real value
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Bring experience from account management, customer success, or consultative sales
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Demonstrate a confident, proactive presence in every interaction
What you’ll get back:
Join a forward-thinking team that\’s committed to transforming how businesses operate, using the latest technology and a bold vision. If you\’re passionate about being part of an industry disruptor, this is the place to build your career.
- Your birthday each year as annual leave to spend how you want to!
- One day per year, you\’ll have the option to contribute to local voluntary work, an opportunity to give back to your community
- Training and development – you will get the opportunity to continuously further your career and opt in to courses suited to your role.
- Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
- A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
- Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
- You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire\’s legacy, we\’re blending innovation and customer-driven solutions to focus on sustainability.
Our ED&I promise:
We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.
We\’re committed to breaking down barriers and shaping a community that\’s as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.
Don’t feel like you tick every box? Studies show that women are less likely to apply if they feel they don’t meet 100% of a role’s criteria. Diverse thinking is at the forefront of what makes us, us – so we encourage your application even if you do not tick every box, and if you have any questions, please email ProCareers@hss.com where one of the team will be in touch.
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Onboarding Manager employer: HSS Hire Ireland
Contact Detail:
HSS Hire Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager
✨Tip Number 1
Familiarise yourself with the building services industry and the specific challenges it faces. Understanding the market landscape will help you engage in meaningful conversations with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your consultative sales skills by preparing examples of how you've successfully built relationships and driven customer success in previous roles. Be ready to discuss specific strategies you've used to understand customer needs and deliver value.
✨Tip Number 3
Research HSS ProService's offerings and recent innovations. Being knowledgeable about their products and services will allow you to tailor your discussions and demonstrate genuine interest in contributing to their mission of transforming the industry.
✨Tip Number 4
Prepare thoughtful questions that reflect your understanding of the role and the company culture. Asking insightful questions during your interview can show your enthusiasm for the position and help you stand out as a candidate who is genuinely interested in joining the team.
We think you need these skills to ace Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, customer success, or consultative sales. Use specific examples that demonstrate your ability to build rapport and drive customer engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming the building services industry and how your skills align with the role of Onboarding Manager. Mention your consultative approach and how it can contribute to long-term customer relationships.
Showcase Your Communication Skills: Since the role requires clear communication and collaboration, ensure your application reflects your ability to communicate effectively. Use concise language and structure your application well to make it easy to read.
Highlight Your Problem-Solving Abilities: Demonstrate your proactive presence by including examples of how you've successfully identified and capitalised on revenue growth opportunities in previous roles. This will show your potential impact as an Onboarding Manager.
How to prepare for a job interview at HSS Hire Ireland
✨Understand the Company Culture
Before your interview, take some time to research HSS ProService and its culture. Familiarise yourself with their commitment to innovation and customer-driven solutions. This will help you align your answers with their values and demonstrate that you're a good fit for their team.
✨Showcase Your Consultative Skills
As an Onboarding Manager, you'll need to build trust and relationships with customers. Prepare examples from your past experiences where you've successfully engaged with clients, asked insightful questions, and provided tailored solutions. This will highlight your consultative approach.
✨Prepare for Product Demos
Since conducting product demos is part of the role, be ready to discuss how you would showcase the value of the Pro Service account. Think about how you can effectively communicate the benefits and engage customers during these demonstrations.
✨Ask Insightful Questions
During the interview, don't hesitate to ask questions about the onboarding process and customer engagement strategies. This shows your interest in the role and helps you understand how you can contribute to the team's success.
