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- Tasks: Lead the team and ensure customers have a fantastic experience in-store and online.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your leadership can shine and make a difference.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be their true selves at work.
The predicted salary is between 24000 - 36000 £ per year.
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About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice for our customers
- Keep the shop looking clean, tidy, and presentable
What we can offer you
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure, and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You’ll also be supportive of an inclusive culture — recognizing and valuing that difference is good. If you’ve previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture — how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here:.
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Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in a supervisory role, especially in customer-focused environments. Be ready to share specific examples of how you've motivated a team or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise during a shift. Think about how you would inspire your team, manage stock levels, and ensure a clean environment for customers.
✨Tip Number 4
Show your enthusiasm for the role and the brand. Being genuinely excited about working at Greggs can set you apart from other candidates, so let your passion shine through in conversations.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Shift Manager at Greggs. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Make sure your CV reflects your supervisory experience and any previous roles in customer-focused environments. Use specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Greggs' culture. Mention how you can contribute to maintaining high standards and creating a welcoming environment for both customers and colleagues.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Shift Manager.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Understand the Customer Experience
Familiarise yourself with the various channels through which customers interact with the business, such as in-shop, delivery, and Click+Collect. Be ready to discuss how you would enhance the customer experience across these platforms.
✨Emphasise Team Support
Greggs values an inclusive culture, so highlight your commitment to supporting team members from diverse backgrounds. Share experiences where you've fostered a positive and inclusive environment in previous roles.
✨Prepare for Practical Scenarios
Expect to be asked about handling real-life situations, such as managing stock levels or maintaining cleanliness in the shop. Think of specific instances where you've successfully tackled similar challenges and be ready to discuss them.
