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- Tasks: Engage with customers to book smart metering appointments and provide exceptional service.
- Company: Join SSE, a leader in the energy sector, driving the net zero transition.
- Benefits: Enjoy flexible working, healthcare discounts, wellbeing support, and generous family entitlements.
- Why this job: Be part of a mission to transform energy solutions while enhancing customer experiences.
- Qualifications: Basic IT skills, communication prowess, and customer service experience are essential.
- Other info: SSE values diversity and offers support for all applicants.
The predicted salary is between 29504 - 34757 £ per year.
Base Location:Reading or Cardiff Ty Calon
Salary:£29,504 – £34,757 + a range of benefits to support your finances, wellbeing and family.
Working Pattern:Fixed Term Contract | Full Time |Flexible Firstoptions available
The role
As part of the smart metering campaign team you will work on a dialler or inbound phone line to contact customers based on smart campaigns to arrange smart metering appointments and overcome customer objections to smart metering using various objection handling techniques. Being on hand to support our customers in the transition to a 4G smart metering network, we need someone who can carry out all campaign activities efficiently whilst delivering a superior customer experience. Speaking directly to customers in accordance to the campaigns theme and being advocates for smart for our internal teams and customers alike. Ensuring that customers are fully aware of all the benefits of smart metering and converting customer contact in to appointment bookings.
You will
- Have Smart Meter upgrade conversations.
- Book smart metering appointments to a high standard
- Handle customer phone and email enquiries
- Record all customer interactions according to standard operating procedures.
- Deliver an exceptional customer experience.
- Work within policies, processes and systems and advise of any issues which impede your, or the team’s performance
You have
- Some knowledge of smart metering or the energy industry
- Basic IT knowledge including Microsoft Applications
- Excellent communication skills, both verbal and written
- Experience of working in a Customer Service environment
- Organising and prioritising your individual workload
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We\’re building the world\’s largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutionssupport UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.
We\’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We\’ll be in touch after the closing date to let you know if we\’ll be taking your application further. If you\’re offered a role with SSE, you\’ll need to complete a criminality check and a credit check before you start work.
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Smart Campaign Advisor employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Smart Campaign Advisor
✨Tip Number 1
Familiarise yourself with smart metering technology and the energy industry. Understanding the benefits and functionalities of smart meters will help you engage customers effectively and handle objections confidently.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing scenarios with friends or family can help you become more comfortable in handling customer inquiries and objections, which is crucial for this role.
✨Tip Number 3
Get to know the company’s values and mission, particularly their commitment to net zero. This knowledge will not only help you align your answers during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Smart Campaign Advisor role, giving you an edge in your application process.
We think you need these skills to ace Smart Campaign Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Smart Campaign Advisor position. Tailor your application to highlight relevant experiences and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, communication skills, and any knowledge of smart metering or the energy industry. Use bullet points for clarity and focus on achievements.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer objections or provided exceptional customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at SSE PLC
✨Understand Smart Metering
Make sure you have a solid grasp of smart metering and its benefits. Research the technology and how it impacts customers. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Practice Objection Handling
Since the role involves overcoming customer objections, practice common objection handling techniques. Prepare examples of how you've successfully addressed customer concerns in the past, as this will showcase your problem-solving skills.
✨Showcase Your Communication Skills
Excellent communication is key for this position. During the interview, focus on articulating your thoughts clearly and concisely. Use examples from your previous experience to illustrate your ability to engage with customers effectively.
✨Demonstrate Customer Service Experience
Be ready to discuss your previous customer service roles. Highlight specific situations where you provided exceptional service or resolved issues, as this will show that you can deliver the superior customer experience they are looking for.
