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For Companies At a Glance
- Tasks: Lead shifts, train your team, and ensure exceptional customer service.
- Company: Join The Citygate, a historic pub serving delicious British food in Exeter.
- Benefits: Enjoy free meals, weekly pay, 28 days holiday, and discounts across the Youngs estate.
- Why this job: Be part of a welcoming 'Ramily' with great growth opportunities and a fun work culture.
- Qualifications: Passion for customer service, team training skills, and basic knowledge of wines and spirits.
- Other info: Access to career pathways, apprenticeships, and a company pension scheme.
The predicted salary is between 24000 - 36000 £ per year.
A unique pub situated on the Exeter canal, 15 mins walk from the quayside and now 5 minutes from Marsh Barton train station. The pub has one of the largest beer gardens in the south with over 1000 outdoor spaces. We host various events and functions that cater from 100 to our busiest one of the year hijacking 4000 people. With outdoor bars and BBQs, no week is ever the same at the double locks. In the winter was a lovely traditional pub with log fires and lots of dogs.
We are looking for someone to join our senior team in aiding in the management of our unique and well-loved canal-side pub. Boasting one of the biggest beer gardens in Devon we are a hot-spot for students and families alike. Known for our fast-paces and jam-packed summers, and in winter for our cosy country-pub aesthetic with roaring fires and hearty pub dishes.
We stock a variety of premium drinks on draught and real ales, as well as offering local ciders and ales. Our menu is carefully curated by our chefs to reflect the season, showcasing the best of British ingredients to create well-loved pub classics of a quality standard.
We host large annual events with up to 3500 people including music, food and drink festivals, as well as our famous Bonfire and fireworks night.
What We Offer Our Supervisors:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young\’s Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
- Full time hour with a week by week rota that offers flexibility
- The opportunity offer your input and ideas on the day-to-day running of the pub
- The opportunity to grow and develop within the role and within the company
What we look for in a Supervisor:
We are looking for someone with prior hospitality experience and experience in a management or supervisor role. You will aid the management team in the day-to-day running of the pub by running shifts and leading the team. We are looking for someone who is able to open and close the business by performing the necessary heath and safety checks and ensuring that the pub maintains a high standard of cleanliness and tidiness.
As supervisor you will be able to perform stock checks and maintain stock levels, and cash up at the end of shift ensuring that the safe is balanced and reconciling any deficits or surplus.
As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build a rapport with our customers and our team to continue the success of our pub. You will strive to lead by example and inspire the team on how to maintain pearl standards within our pub and have an awareness of the customer journey cycle, ensuring that every guest receives high quality hospitality from our team.
You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.
Skills:
- Stock counting
- Customer service
- Basic Knowledge of Wines
- Cash handling
- Basic Beers/Spirits Knowledge
- Food safety knowledge
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Supervisor employer: Young's Pubs
Contact Detail:
Young's Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the history and unique offerings of The Citygate. Understanding the pub's background and its menu will help you connect with the team and customers, showcasing your genuine interest in the role.
✨Tip Number 2
Demonstrate your passion for customer service during any interactions. Share examples of how you've successfully built rapport with customers in previous roles, as this is key to thriving as a Supervisor at The Citygate.
✨Tip Number 3
Highlight your leadership skills by discussing any experience you have in training or mentoring team members. This will show that you're ready to take on the responsibility of leading shifts and developing your team.
✨Tip Number 4
Be prepared to discuss your knowledge of wines, beers, and spirits. Even basic knowledge can set you apart, so consider brushing up on popular drinks and pairings to impress during your conversations.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Citygate is looking for in a Supervisor. Highlight key responsibilities and required skills, such as customer service and team training.
Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality and supervisory roles. Emphasise your ability to deliver exceptional customer service and any experience you have in training or leading teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your commitment to creating a welcoming environment. Mention specific examples of how you've successfully led teams or improved customer experiences in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Young's Pubs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead shifts effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team or resolved conflicts in the past.
✨Know Your Beverages
Brush up on your knowledge of wines, beers, and spirits. Being able to discuss different types and pairings will show that you're serious about the role and can contribute to the pub's offerings.
✨Emphasise Team Development
Highlight your commitment to training and developing your team. Discuss any previous experience you have in mentoring or coaching others, as this aligns with the company's focus on growth and development.
