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For Companies At a Glance
- Tasks: Assist customers with rentals, process agreements, and resolve issues.
- Company: Join Avis Budget Group, a global leader in mobility solutions with 11,000 locations worldwide.
- Benefits: Enjoy 33 days holiday, employee discounts, and the chance to earn commission.
- Why this job: Be part of a dynamic team that values your contributions and promotes innovation.
- Qualifications: Fluent English, customer service experience, and a valid driver's license required.
- Other info: Flexible shifts available, including weekends, in a fast-paced environment.
The predicted salary is between 20400 - 30600 £ per year.
Overview
Job Title: Rental Operations Agent
Salary: £25,500.00 plus commission
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
Other: Free parking & Uniform
Location: Manchester, United Kingdom
We are looking for someone brilliant at creating unbeatable experiences that keep customers coming back time and again. You’ll feel comfortable understanding and promoting the extra products and services that suit each person’s needs as part of our journey to becoming the best vehicle rental company in the world.
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and recognising our employees for the great job they do.
Key Responsibilities
- Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
- Providing excellent face-to-face customer service.
- Being a brand ambassador – positively promoting our products and services.
- Working towards targets to increase productivity and sales.
What We Are Looking For
- Customer service experience
- Excellent communication skills
- Team-player
- Friendly, positive, ‘can-do’ attitude
- Flexible work approach due to annualised hours and varied tasks
- A full valid driving licence with 12 months’ experience
Great Rewards For Great Work
Great customer experiences begin with team members who feel valued and respected. We are committed to looking after our people as much as our customers.
We Offer
- 33 days holiday inclusive of bank holidays
- Discount account with access to perks (free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses, and more)
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar)
- Opportunity to earn monthly commission
About Avis Budget Group
Avis Budget Group is a leading global provider of mobility solutions, operating three brands – Avis, Budget and Zipcar. We offer car and truck rental and on-demand car sharing, with a mobility ecosystem of more than 11,000 locations in approximately 180 countries.
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Rental Operations Agent employer: Avis Budget Group
Contact Detail:
Avis Budget Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Operations Agent
✨Tip Number 1
Familiarise yourself with the car rental industry and the specific services offered by Avis Budget Group. Understanding their products, such as GPS navigation systems and insurance options, will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common rental scenarios with friends or family. This will prepare you for real-life interactions, allowing you to handle customer inquiries and complaints confidently and professionally.
✨Tip Number 3
Showcase your sales abilities by preparing examples of how you've successfully upsold products or services in previous roles. Being able to articulate your experience in a fast-paced environment will highlight your suitability for the Rental Operations Agent position.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially weekends. Emphasising your willingness to adapt to a rotational shift pattern will demonstrate your commitment to the role and align with the company's operational needs.
We think you need these skills to ace Rental Operations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the car rental, retail, or hospitality sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities of a Rental Operations Agent, such as handling customer complaints or upselling products.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your proficiency in both spoken and written English. This could include previous roles where you successfully interacted with customers or resolved issues.
Showcase Flexibility and Teamwork: Emphasise your openness to working flexible schedules and your ability to work well in a team. Mention any past experiences where you thrived in a fast-paced environment or collaborated effectively with colleagues.
How to prepare for a job interview at Avis Budget Group
✨Showcase Your Customer Service Skills
As a Rental Operations Agent, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to listen actively and respond effectively to customer needs.
✨Demonstrate Sales Acumen
This role involves upselling additional products and services. During the interview, discuss any previous sales experience you have, particularly in the car rental, retail, or hospitality sectors. Be ready to explain how you approach selling and what techniques have worked for you.
✨Familiarise Yourself with the Company
Research Avis Budget Group and understand their brands and services. Knowing about their mobility solutions and customer service philosophy will help you answer questions more confidently and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you've had to resolve issues quickly and effectively, especially in a fast-paced environment. Practising these scenarios can help you articulate your thought process during the interview.
