Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to onboard new sellers and support marketplace growth.
- Company: Debenhams is a leading online department store with a rich history since 1778.
- Benefits: Enjoy flexible hours, health perks, and up to 40% discount on all brands.
- Why this job: Be part of a dynamic team shaping the future of retail in a vibrant culture.
- Qualifications: Ideal candidates have e-commerce experience and strong communication skills.
- Other info: Work in a buzzing atmosphere with opportunities for personal development.
The predicted salary is between 28800 - 43200 £ per year.
You know all about our high street roots and bricks and mortar stores. Now, we\’re looking to the future. Since 2021, we\’ve embraced some changes. Debenhams hasn’t made a comeback – we’ve been here since 1778, evolving and adapting to the times. This is Debenhams today – Britain’s Leading Online Department Store
We are more than a department store – we are an institution. From creating the blueprint for designer collaborations with designers at Debenhams, to launching countless brands and inventing the beauty counter, we’ve consistently shaped the retail landscape.
We don’t underestimate the power of our brand or the place we hold in people’s hearts. This is only the beginning of the next chapter for Debenhams.
Britain needs Debenhams…..Debenhams needs you!
Your Role
Our Marketplace is growing from strength to strength. As we onboard new sellers onto the platform, We are looking for an Onboarding and Support Associate to join the Marketplace team. You will be joining a growing team, working alongside the Business Development and Account Management teams to onboard new partners and support the growth of Debenhams.
Your Team
Our vision is to be the UK\’s leading online department store and make our mark on the international market. We strive to become the number one destination for fashion, beauty and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. That\’s why we need you. You will be reporting into our Partner Onboarding and Support Manager
What you\’ll be doing
- Work with the wider marketplace team to initiate and implement the on-boarding of sellers on to the Debenhams Marketplace. This will include supporting sellers to launch, followed by post integration care to ensure all operational aspects are running smoothly
- Monitor seller performance to ensure it is in line with operational KPIs to trade effectively on the marketplace
- Build strong relationships across internal stakeholders from key functions (IT, e-commerce, marketing and legal) to support delivery of marketplace initiatives
- Maintain strong relations with sellers on Debenhams Marketplace, optimising sellers’ catalogue information, and ensuring these conform to Debenhams guidelines
- With the support of the Operations Assistant, successfully load products onto the Debenhams Marketplace
About You
- You will be an analytical, organised and process driven individual
- Ideally around 5 years experience operating within the ecommerce space. Prior experience of working with a Mirakl enabled platform will be beneficial
- Marketplace onboarding experience is preferred
- Possess strong communication and stakeholder management skills across all levels of management and demonstrable customer-centric thinking
- Self-motivated and enthusiastic approach to work who excels in challenging environments
- Excellent command over MS Office suite
- Team player, able to work with multiple business functions to achieve objectives
- You will develop in-depth knowledge about our platform and how best to assist the integration of new partners, therefore adapting to different situations will be one of your key attributes
What to expect from here:
- If we believe you could be a great fit for the role, we’ll invite you for an informal conversation via phone or Microsoft Teams with our Talent Acquisition Manager.
- If successful, you’ll then meet with the Onboarding Manager at Debenhams House to discuss your experience in more detail and explore the value you can bring to the team.
- Most of our hiring processes consist of two stages. You will meet with the Head of Onboarding. You may also be asked to meet with Senior Leadership
- We will conclude the process after this stage and feedback soon after your final meeting with a final decision.
Why join us
- You’ll get the opportunity to take part in our various share schemes
- Core hours enable you to flex your working times around your needs on an ad hoc basis
- Benefits that support your health and wellbeing
- There’s up to 40% discount off our all of our brands
- Our social calendar? Next level
- With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work
#LI-JA1
#J-18808-Ljbffr
Marketplace Onboarding Associate employer: Debenhams Group
Contact Detail:
Debenhams Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketplace Onboarding Associate
✨Tip Number 1
Familiarise yourself with Debenhams' current marketplace offerings and their unique selling points. Understanding the brand's evolution and how it positions itself in the online retail space will help you articulate your fit for the role.
✨Tip Number 2
Network with current or former employees of Debenhams, especially those in the e-commerce or onboarding teams. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your analytical skills and stakeholder management abilities. Highlighting your successes in similar roles will show that you can contribute effectively to the team.
✨Tip Number 4
Stay updated on trends in e-commerce and marketplace operations, particularly around platforms like Mirakl. Showing that you are knowledgeable about industry developments can set you apart as a candidate who is proactive and engaged.
We think you need these skills to ace Marketplace Onboarding Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Marketplace Onboarding Associate. Familiarise yourself with Debenhams' marketplace operations and how they integrate new sellers.
Tailor Your CV: Highlight your relevant experience in e-commerce and any specific knowledge of Mirakl platforms. Emphasise your analytical skills and previous onboarding experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the retail industry and your understanding of Debenhams' brand. Mention how your skills can contribute to their vision of being the UK's leading online department store.
Showcase Communication Skills: In your application, provide examples of how you've successfully managed stakeholder relationships in previous roles. This will demonstrate your strong communication skills, which are crucial for this position.
How to prepare for a job interview at Debenhams Group
✨Know the Company Inside Out
Before your interview, make sure you understand Debenhams' history, values, and recent changes. Familiarise yourself with their marketplace model and how it fits into the broader retail landscape. This will show your genuine interest in the company and its future.
✨Demonstrate Your E-commerce Knowledge
Since the role requires experience in e-commerce, be prepared to discuss your previous roles and how they relate to the responsibilities of a Marketplace Onboarding Associate. Highlight any specific experiences with Mirakl or similar platforms, as this will set you apart from other candidates.
✨Showcase Your Communication Skills
Strong communication is key for this role. Be ready to provide examples of how you've effectively managed relationships with stakeholders in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your customer-centric approach.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Ask about the team dynamics, the challenges they face in onboarding new sellers, or how success is measured in this position.
