Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and ensure a smooth onboarding experience.
- Company: Join Experian, a global leader in data and technology, transforming industries worldwide.
- Benefits: Enjoy hybrid work, 25 days leave, healthcare, and a discretionary bonus plan.
- Why this job: Be part of a supportive team that values diversity, innovation, and personal growth.
- Qualifications: Proven experience in managing strategic client relationships and a proactive mindset required.
- Other info: Recognised as one of the World's Best Workplaces, we celebrate individuality and promote wellness.
The predicted salary is between 28800 - 43200 £ per year.
Onboarding Client Relationship Specialist
- Full-time
- Employee Status: Regular
- Role Type: Hybrid
- Department: Customer Service
- Schedule: Full Time
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Be Part of Something Meaningful at Experian
We\’re looking for a Onboarding & Client Relationship Specialist to join our Background Checking team, based in our Nottingham office, reporting into the Service Delivery Manager. You\’ll be part of a dynamic and supportive team, working with our strategic clients to manage their accounts daily. You\’ll also play an important role in the implementation and onboarding of new accounts, ensuring a seamless and positive client experience from the very start.
Main Responsibilities/Activities
Bulk uploads – prep and upload, following process
Support with CEDAR management, updating the tracker, following up on requests
Provide onboarding support for new clients
Escalations support for non-strat clients – to be answered within 12 working hours
Daily management of the service inbox – queries to be responded to within 8 working hours
Support with Heightened Awareness clients. Provide calls, reporting and support
Prepare for and attend service review sessions
Provide guidance/technical support to the wider Go to Market for HRDI clients
Manage a portfolio of up to 12 strategic clients
Provide daily support to your clients with queries and escalations
Supply your clients with monthly process stats and custom reporting where required
Attend/host monthly service reviews covering MI, concerns/queries, general account and forecast update, product, and service updates
Support with application and Service level agreement management, reviewing client\’s applications and limbo status, ensure work is being processed correctly
Have product awareness, attend sessions on product updates to support Go to Market and client management
Keep up to date with service processes by working service once a month minimum
Keep up to date with HRDI regulations/legislations to better your service management
We\’re looking for someone who brings proven experience managing strategic client relationships, a proactive mindset, and a passion for delivering exceptional service.
Internal grade: F.National-Customer Service-Level 1 | EB10
Hybrid working after completion of training – 2 days per week (Nottingham Office)
Great compensation package and discretionary bonus plan
Core benefits include pension, bupa healthcare, sharesave scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian\’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian\’s people first approach is award-winning; World\’s Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian\’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers – Creating a better tomorrow together
#J-18808-Ljbffr
Onboarding Client Relationship Specialist employer: 3C Deutschland GmbH
Contact Detail:
3C Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Client Relationship Specialist
✨Tip Number 1
Familiarise yourself with Experian's services and products. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and the specific expectations for the Onboarding Client Relationship Specialist role.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships. Be ready to share specific examples of how you've successfully onboarded clients or resolved issues, as this is crucial for the role.
✨Tip Number 4
Stay updated on industry trends and regulations relevant to Experian's sectors. This knowledge will not only enhance your conversations during the interview but also show that you're proactive and informed.
We think you need these skills to ace Onboarding Client Relationship Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Onboarding Client Relationship Specialist position. Understand the key responsibilities and required skills, such as managing strategic client relationships and providing exceptional service.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise any previous roles where you managed client relationships or provided onboarding support, showcasing your proactive mindset and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage client accounts and provide excellent service, and explain why you are a good fit for Experian's culture.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of an Onboarding Client Relationship Specialist.
How to prepare for a job interview at 3C Deutschland GmbH
✨Understand the Company Culture
Before your interview, take some time to research Experian's culture and values. Familiarise yourself with their commitment to diversity, equity, and inclusion, as well as their focus on employee well-being. This will help you align your answers with what they value.
✨Showcase Your Client Management Skills
As an Onboarding Client Relationship Specialist, you'll need to demonstrate your experience in managing strategic client relationships. Prepare specific examples from your past roles where you've successfully handled client queries, escalations, or onboarding processes.
✨Prepare for Technical Questions
Given the role's focus on data and technology, be ready to answer technical questions related to client management systems and data analytics. Brush up on relevant tools and software that may be used in the role, and be prepared to discuss how you've used similar technologies in the past.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the team dynamics, the onboarding process, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
