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- Tasks: Manage Wine Club operations, assist with events, and support tasting room activities.
- Company: Join Dobbes Family Winery, a dynamic and innovative winemaking company in Dundee.
- Benefits: Enjoy competitive pay, flexible hours, and a robust benefits package including medical and generous PTO.
- Why this job: Be part of a passionate team that values creativity and offers a unique wine experience.
- Qualifications: Must be 21+, with experience in hospitality or sales, and excellent customer service skills.
- Other info: Position is hourly, M-F with occasional weekends for events; includes commission structure.
Dobbes Family Winery and Wine by Joe located in the heart of Dundee has an immediate opening for a Wine Club and DTC Coordinator
Wine Club
• Together with the Wine Club & Events Manager, oversee maintenance of the Wine Club and general database, including but not limited to, new custom entry, account information, cancellation requirements, and coupon/promotion.
• Together with the Wine Club & Events Manager, communicate with members regarding all club release shipments.
• Assist with reporting on business with Wine Club and Direct channel metrics.
• Responsible for prompt response to all telephone and email inquiries, requests, and complaints from Wine Club Members.
• Responsible for incremental wine sales to Wine Club members through relationship building, leveraging sales opportunities and active sales techniques.
• Assists with organizing Wine Club pickups, parties, and wine-club exclusive events
• Supports incremental wine sales to Wine Club members by fostering relationships, identifying opportunities, and executing sales techniques under the guidance of the Wine Club & Events Manager and Director of DTC & Marketing.
Tasting Room & DTC Sales Support
• Greets guests in the tasting room and provides a warm, welcoming experience; may periodically assist during service gaps or lunch coverage as needed
• Supports tasting room staff with wine service, merchandise displays, and upkeep of hospitality spaces
• Assists with on-site wine club signups and communicates club benefits to guests
• Responsible for all tasting room donation requests
• Other admin duties as assigned by the Tasting Room Manager
Event Coordination
• Assist in executing on-site and off-site events—from club and hospitality activations to marketing and community experiences, including logistics, setup, guest check-in, and cleanup
• Collaborates with the hospitality and marketing teams to support event promotions and RSVP management
• Maintains event supplies and coordinates with vendors as needed
• May provide on-the-ground support during events to ensure an exceptional guest experience
• Ensures all events reflect brand standards and deliver a memorable guest experience
Shipping Coordination
• Work with the shipping team to help coordinate accurate and timely fulfillment of club shipments, online orders, and marketing needs (e.g., influencer or press kits)
• Serve as a liaison between shipping, customer service, and marketing to troubleshoot issues and ensure a seamless experience for all customers
• Help audit shipping lists and support communications related to fulfillment timelines or issues
OTHER DUTIES AND RESPONSIBILITIES (5%)
• Maintain knowledge of the company’s wines and the winemaking process to effectively advise and sell wine to guests in person, via email and phone.
• Comply with all OLCC laws and ordinances, while meeting customer service guidelines and maintaining company image.
• Perform other duties as assigned.
MINIMUM QUALIFICATIONS AND EXPERIENCE
• • Must be at least 21 years of age.
• This position requires a minimum one years of related experience in the wine industry, hospitality, administrative and/or sales strong preferred.
• This position requires a demonstrated excellence in customer service.
• This position requires a exceptional attention to detail and problem-solving skills.
• This position requires a demonstrated ability to prioritize and handle multiple projects with little direction.
• This position requires strong communication and organizational skills.
• This position requires basic math skills.
• This position requires a demonstrated ability to effectively communicate to a variety of audiences both verbally and in writing.
• Must possess an intermediate working knowledge of winemaking equipment, processes and procedures.
• Must possess an intermediate working knowledge of Word, Excel and Outlook.
• Oregon Liquor Control Commission license is required.
Position Comments
• Position is hourly ; M-F 40 hours a week; occasional weekends for events
• Team environment, robust benefit package and competitive pay DOE
• Competitive Commission Structure
Founded in 2002, Dobbes Family Winery/Wine by Joe embodies over three decades of winemaking. We embrace new possibilities and try to deliver an evolved wine experience for everyone we interact with. Our group of dynamic people and partners take pride in every single aspect of our business and output. We stand proud and innovative, inclusive and intentional, at every turn. Our passion fuels us and we exude it in everything we do. Please submit a complete resume and cover letter. We offer a competitive benefit package with medical, dental, vision and FSA, 401k and company contributions, generous PTO plan and wine allocations.
Dobbes Family Winery/Wine by Joe is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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Dobbes Family Winery/ Wine by Joe
Kari Mahe
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Wine Club & DTC Coordinator employer: Tasting Room Expo
Contact Detail:
Tasting Room Expo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wine Club & DTC Coordinator
✨Tip Number 1
Familiarise yourself with the wine industry, especially the specific wines offered by Dobbes Family Winery and Wine by Joe. Understanding their products will not only help you in conversations but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Dobbes Family Winery. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role heavily relies on building relationships with Wine Club members, having specific examples ready will demonstrate your capability.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience managing events or coordinating logistics. This will highlight your ability to handle multiple projects effectively, a key requirement for the position.
We think you need these skills to ace Wine Club & DTC Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the wine industry, hospitality, and customer service. Use specific examples that demonstrate your skills in relationship building and sales techniques.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wine and customer service. Mention how your previous experiences align with the responsibilities of the Wine Club & DTC Coordinator role, particularly in event coordination and database management.
Showcase Your Communication Skills: Since strong communication is key for this position, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully handled customer inquiries or complaints.
Highlight Attention to Detail: Given the importance of detail in this role, provide examples in your application that showcase your attention to detail and problem-solving skills. This could include managing multiple projects or ensuring accuracy in shipping and fulfilment processes.
How to prepare for a job interview at Tasting Room Expo
✨Know Your Wines
Familiarise yourself with the wines produced by Dobbes Family Winery and Wine by Joe. Being able to discuss their winemaking process and specific wine characteristics will show your passion and knowledge, which is crucial for a role that involves customer interaction.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This position requires strong communication and problem-solving skills, so be ready to share specific instances where you successfully handled inquiries or complaints.
✨Highlight Organisational Abilities
Since the role involves managing multiple projects and tasks, be prepared to discuss your organisational strategies. Share how you prioritise tasks and ensure timely completion, especially in a fast-paced environment like a winery.
✨Show Enthusiasm for Events
This position includes event coordination, so express your excitement about planning and executing events. Discuss any relevant experience you have in event management and how you can contribute to creating memorable experiences for guests.
