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For Companies At a Glance
- Tasks: Assist customers with queries via phone and email while improving service processes.
- Company: Join a leading foodservice provider with a rich history since 1929.
- Benefits: Enjoy 25 days holiday, health plans, exclusive discounts, and early pay access.
- Why this job: Be part of a supportive team focused on high-quality customer service and personal growth.
- Qualifications: Strong communication skills and IT proficiency; customer service experience is a plus.
- Other info: Work one Saturday every four weeks; diverse and inclusive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Admin & Customer Service Assistant
About the role
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will be resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You’ll also be required to manage a range of credit investigations, collection notes and credit requests, so you’ll need a degree of organisation and accuracy. And your proactive and collaborative nature will ensure you can take on and resolve other administration requirements that arise.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT skills.
Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.
The hours for this role will be 9am – 5pm, you will be required to work a 1 in 4 Saturday on an overtime basis.
About us
Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It\’s why we believe we’re the best foodservice provider in the country.
A journey that gives back
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.
The essentials
- 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
- A pension – contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
- Life cover that you can increase.
- Access to confidential support and counselling, when you need it.
- A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
The extras
- Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
- Get paid as you earn – access to up to 20% of your pay before payday.
- Opportunity to buy dental cover and critical illness cover.
We want everyone to join our journey
We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us – and you really can come as you are!
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Admin & Customer Service Assistant employer: Bidfood UK
Contact Detail:
Bidfood UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin & Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the food distribution industry. Understanding the specific challenges and customer needs in this sector will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves resolving customer issues primarily via calls, being articulate and confident on the phone will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved processes, as this will highlight your proactive approach to customer service.
✨Tip Number 4
Network with current employees or others in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Admin & Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Admin & Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read, and include specific examples of how you've resolved customer issues or improved processes.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of its importance in a food distribution environment. Mention your attention to detail, IT skills, and any relevant achievements that demonstrate your ability to excel in this role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Bidfood UK
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer service issues in the past. Highlight your communication skills and ability to resolve conflicts, as these are crucial for the role.
✨Demonstrate Proactivity
Be ready to discuss instances where you took the initiative to improve processes or enhance customer satisfaction. This will show that you understand the importance of being proactive in a customer service environment.
✨Highlight Attention to Detail
Since the role requires excellent organisation and attention to detail, prepare to talk about how you manage tasks and ensure accuracy in your work. Mention any tools or methods you use to stay organised.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs, especially regarding customer service and teamwork, which are key aspects of the role.
