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- Tasks: Assist customers, process prescriptions, and provide excellent service in a pharmacy setting.
- Company: Join Walgreens, a leading pharmacy chain dedicated to customer care and community health.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for training and development.
- Why this job: Be part of a team that values customer experience and offers a supportive work culture.
- Qualifications: Fluency in English and a willingness to work evenings and weekends are essential.
- Other info: No prior experience required; we welcome enthusiastic learners!
Join to apply for the Pharmacy Customer Service Associate role at Walgreens
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Join to apply for the Pharmacy Customer Service Associate role at Walgreens
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
Basic Qualifications
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
- Prefer good computer skills.
- Prefer the knowledge of store inventory control.
- Prefer PTCB certification.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16 – $18 / Hourly
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Pharmacy Customer Service Associate employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Customer Service Associate
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. Understanding their approach to customer interactions will help you align your responses during interviews and demonstrate that you can embody their values.
✨Tip Number 2
Brush up on your knowledge of pharmacy operations and regulations. Being able to discuss relevant laws and procedures will show that you're serious about the role and understand the responsibilities involved.
✨Tip Number 3
Practice your communication skills, especially in a retail context. Role-playing common customer scenarios can help you feel more confident in handling inquiries and resolving issues effectively.
✨Tip Number 4
Network with current or former Walgreens employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Pharmacy Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any pharmacy-related roles. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of pharmacy operations. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for a Pharmacy Customer Service Associate role and should be evident in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Walgreens
✨Showcase Your Customer Service Skills
As a Pharmacy Customer Service Associate, your ability to engage with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your interpersonal skills and ability to resolve issues effectively.
✨Familiarise Yourself with Pharmacy Operations
Understanding pharmacy systems and operations will give you an edge. Brush up on basic pharmacy knowledge, including how prescriptions are processed and the importance of accuracy in medication dispensing.
✨Demonstrate Flexibility and Teamwork
This role requires a willingness to work flexible hours and collaborate with team members. Be ready to discuss your availability and provide examples of how you've successfully worked as part of a team in previous roles.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, handling difficult customers, and your experience with cash registers. Practising your responses can help you feel more confident during the interview.
