Hire Desk Controller

Location: West Bromwich
Working hours: Monday to Friday
Start time: 07:30
Finish time: 17:00
Contractual hours: 37.5 hours per week

Speedy are the UK\’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services – truly everything for every job.

Based within our West Bromwich depot, the Hire Desk Controller plays a key role at the heart of our operations, sitting on the front line of both sales and customer service. This is a varied and engaging role where relationship building is essential. You will coordinate the full hire process, from taking customer orders through to delivery and collection, working closely with all areas of the depot to ensure a smooth, efficient and positive experience for every customer.

This is a fast-paced, desk-based position where you\’ll be in regular contact with stock teams, drivers and engineers, ensuring equipment is available, deliveries are on time and customers are kept fully informed.

Day to day, you\’ll be:

• Taking and processing hire orders accurately and efficiently

• Coordinating deliveries and collections with the transport and depot teams

• Liaising with stock, drivers and engineers to ensure equipment availability

• Building strong relationships with customers through excellent service

• Resolving queries and ensuring any issues are dealt with promptly

• Keeping systems and records up to date

• Working collaboratively to ensure the depot operates smoothly and efficiently

For us to help you on your journey to success, you\’ll need:

• Strong organisational skills

• Confident communication skills, both written and verbal

• The ability to adapt in a busy, changing environment

• A commitment to learning and personal development

• A full UK driving licence

• Previous experience within the hire industry or a similar sales or operational role

• The ability to support your business unit/team in delivering our ESG Strategy – Decade to Deliver

What will we provide?

We\’ll provide everything you need to succeed in this role. This includes full on-the-job training, supported by our dedicated product and system training teams. We are passionate about developing our people and offer tailored development plans to suit individual career goals.

We pride ourselves on recognising potential and nurturing talent, which is why so many of our colleagues progress internally across the Speedy Group.

Speedy also operates an industry-leading Work Life Balance initiative, demonstrating our commitment to colleague wellbeing and more balanced working patterns. Putting our People First is at the heart of everything we do, and we\’re always happy to discuss flexible working options where possible.

What we offer:

• 26 days holiday (plus bank holidays)

• Life assurance

• Pension scheme

• Canteen facilities

• 95% discount across the Speedy brand

• Training, development and career progression opportunities

• Voluntary Health Cash Plan

• My Staff Shop – discounts and offers across a wide range of retailers

• Green Commute Initiative – Cycle to Work scheme

• PAM (Employee Assistance Programme) – free and confidential support for wellbeing, legal and financial matters

We also offer a Career Line of Sight, giving you a clear understanding of progression and development opportunities across the Speedy Group.

Please note:
We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage early applications.

Some roles within The Speedy Group UK&I may require DBS, credit or security clearance checks.

Speedy is an equal opportunities employer. We embrace diversity in all its forms and are committed to creating an inclusive environment where everyone can do their best work.

Our ESG and governance policies can be found here:
https://www.speedyservices.com/esg/governance

All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability. All roles require proof of right to work in the UK by the start of employment.