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- Tasks: Manage helpdesk calls, schedule maintenance, and support the facilities team.
- Company: Biological Consulting Europe Ltd is a dynamic company focused on delivering top-notch facilities management.
- Benefits: Enjoy a salary up to £27,000, 25 days leave, and a company pension scheme.
- Why this job: Join a supportive team, gain valuable experience, and contribute to essential maintenance operations.
- Qualifications: 2 years admin experience, strong communication skills, and proficiency in Microsoft Excel required.
- Other info: Full-time role, Monday to Friday, based in North Lanarkshire.
The predicted salary is between 23000 - 30000 £ per year.
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Helpdesk Administrator – North Lanarkshire – Salary up to £27,000
CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team based in North Lanarkshire. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.
Key Duties & Responsibilities
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FMHelpdeskInbox
- Schedule reactive and help desk call outs.
- To review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data
- Support the Office & Contract Managers in the administration & delivery of departmental objectives
- Attending to queries should they arise
- General administration support
- Raising Corrective maintenance tasks following on from PPM completed tasks
- Organisation of day-to-day work to ensure that all key tasks are fulfilled
- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract
Requirements:
- Minimum of 2 years\’ experience in an administrative role, ideally within a facilities or maintenance environment.
- Strong customer service and communication skills, with a professional and proactive approach.
- Good commercial awareness and experience with financial reporting.
- Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.
- IOSH Managing Safely qualification (desirable).
Salary & Benefits:
- Salary up to £27,000 (depending on experience)
- 25 days annual leave plus bank holidays
- Company pension scheme
- Monday – Friday 8am to 5pm (In office)
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Helpdesk Administrator employer: Biological Consulting Europe Ltd
Contact Detail:
Biological Consulting Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly FMHelpdesk and Microsoft Excel. Being able to demonstrate your proficiency in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've effectively managed client queries or complaints in previous roles. This will show that you can maintain a professional approach in a busy environment.
✨Tip Number 3
Research Biological Consulting Europe Ltd and their operations. Understanding their values and how they approach facilities management will help you tailor your responses in the interview and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your organisational skills and how you prioritise tasks. Given the nature of the Helpdesk Administrator role, being able to articulate your strategies for managing multiple responsibilities will be crucial.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Helpdesk Administrator position. Understand the key duties and responsibilities, as well as the required skills and qualifications.
Tailor Your CV: Customise your CV to highlight relevant experience in administrative roles, particularly within facilities or maintenance environments. Emphasise your customer service skills and any experience with financial reporting.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and how your skills align with the company's needs. Mention specific examples from your past experience that demonstrate your ability to manage tasks effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Biological Consulting Europe Ltd
✨Showcase Your Organisational Skills
As a Helpdesk Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the busy environment at Biological Consulting Europe Ltd.
✨Highlight Customer Service Experience
Strong customer service skills are essential for this role. Be ready to discuss specific instances where you provided excellent service or resolved issues effectively. This will show that you can maintain professionalism in all interactions.
✨Demonstrate Technical Proficiency
Since the role requires proficiency in Microsoft Excel and general computer literacy, brush up on your skills before the interview. You might be asked about your experience with data management or financial reporting, so be prepared to discuss these topics.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, the tools they use for helpdesk management, or how success is measured in the role. This will help you gauge if it's the right fit for you.
