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- Tasks: Welcome and register patients, manage calls, and handle administrative tasks in a healthcare setting.
- Company: Winchester Hospital is a leading regional hospital providing comprehensive healthcare services in Massachusetts.
- Benefits: Enjoy a full-time role with competitive pay and the chance to make a real impact on patient care.
- Why this job: Be the first point of contact for patients, making a difference in their healthcare experience every day.
- Qualifications: High school diploma required; 3 years of admin experience in healthcare preferred, along with Epic and Google suite skills.
- Other info: Must be vaccinated against flu and COVID-19 as a condition of employment.
The predicted salary is between 36000 - 48000 £ per year.
Administrative Outpatient Rehab Associate, 40hr – Days
Join to apply for the Administrative Outpatient Rehab Associate, 40hr – Days role at Winchester Hospital
Administrative Outpatient Rehab Associate, 40hr – Days
3 days ago Be among the first 25 applicants
Join to apply for the Administrative Outpatient Rehab Associate, 40hr – Days role at Winchester Hospital
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Winchester Hospital is a Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. The Outpatient Rehab Associate contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This position is the first face/voice of the department when a patient calls/visits and can have a dramatic impact on making individuals feel welcomed. In addition this position impacts patient safety, clinical care, Registration, and claim reimbursement by ensuring the patient identifiers are correct, insurance coverage is accurate and effective on the service dates and by collecting copayments. The functions of this position directly affect the bottom line of the Rehabilitation department. QUALIFICATIONS Education Required: High School Diploma or equivalent Education Preferred: 1 year of advanced schooling Experience Required: 3 years of administrative support/secretarial experience in a health care office setting including 1 year or more of Epic, Google suite experience and efficiency. Experience Preferred: 3-5 years in a medical office or high volume/fast paced medical center. JOB FUNCTIONS Performs a variety of tasks to manage operational details that affect the department by completing office and support work. Greets patients and others timely and in a manner that is respectful and empathetic. Answers the phone in the same manner Receives and screens incoming telephone calls. Notifies appropriate personnel or records messages Handles basic calls, uses answering policy (four part greeting) Orders office supplies to maintain office supply par levels. Opens, sorts, records and distributes mail. Records Department specific issues and brings to team meetings for discussion. Provides administrative backup to other administrative staff as necessary. Monitors waiting room/area Maintains Department Files, updates Department memos, policies and procedures Interviews patients or designees to accurately and comprehensively collect patient demographic and insurance information and enters into the hospital’s information system. For existing patients, verifies patient identifier to ensure the correct medical record is retrieved. Researches patient insurance plan using Web software and verifies insurance eligibility May function as the initial department contact for equipment problems. Collects co-payments when appropriate and required. Answers common, non-clinical/complex questions and escalates questions as appropriate. Provides general information regarding the Department/Hospital. Prints new patient consents and obtains patients or designee signature. Puts together/gathers appropriate paperwork per reason for patients visit. Sometimes will need to help assist the patient with completing the forms. Organizes daily tasks to comply with deadlines and/or priorities established by leaders and/or department procedures As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
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Industries
Hospitals and Health Care
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Administrative Outpatient Rehab Associate, 40hr - Days employer: Winchester Hospital
Contact Detail:
Winchester Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Outpatient Rehab Associate, 40hr - Days
✨Tip Number 1
Familiarise yourself with the Epic system, as it's a key requirement for this role. If you have experience with similar software, highlight that in your conversations during the interview.
✨Tip Number 2
Practice your communication skills, especially in a healthcare context. Being the first point of contact means you need to convey empathy and professionalism, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research Winchester Hospital and its values. Understanding their mission will help you align your responses during interviews and show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Network with current or former employees of Winchester Hospital. They can provide insights into the company culture and what the hiring managers are looking for, giving you an edge in your application.
We think you need these skills to ace Administrative Outpatient Rehab Associate, 40hr - Days
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative support experience, especially in healthcare settings. Emphasise your familiarity with tools like Epic and Google Suite, as these are specifically mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and communication skills. Mention how your previous experiences have prepared you to be the first point of contact for patients and how you can contribute to creating a welcoming environment.
Highlight Relevant Experience: In your application, clearly outline your 3+ years of administrative experience. Provide specific examples of how you've managed operational details, handled patient information, or improved processes in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Administrative Outpatient Rehab Associate role.
How to prepare for a job interview at Winchester Hospital
✨Show Empathy and Warmth
As the first point of contact for patients, it's crucial to demonstrate empathy and warmth during your interview. Share examples of how you've made patients feel welcomed in previous roles, as this aligns with the hospital's mission.
✨Highlight Relevant Experience
Make sure to emphasise your administrative support experience, especially in a healthcare setting. Discuss your familiarity with systems like Epic and Google Suite, as well as any high-volume environments you've worked in.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult situations, such as managing patient inquiries or resolving equipment issues. Prepare specific examples that showcase your problem-solving skills and ability to remain calm under pressure.
✨Understand the Role's Impact
Be ready to discuss how the Administrative Outpatient Rehab Associate role contributes to patient safety and the overall efficiency of the department. Show that you understand the importance of accurate patient information and timely service.
