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For Companies At a Glance
- Tasks: Manage property developments, ensuring safety and community engagement.
- Company: FirstPort is the UK's leading property management company with over 40 years of experience.
- Benefits: Enjoy competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Why this job: Join a supportive team, enhance resident experiences, and build community connections.
- Qualifications: Passion for customer service, strong communication skills, and IT proficiency required.
- Other info: Diversity is valued; adjustments are made to support applicants throughout the process.
The predicted salary is between 19600 - 26400 £ per year.
External Job Advert
Job Role:Visiting Development Manager (Ref 24025)
Location:Norwich, Norfolk
Salary:£23,605.40 per annum, plus benefits
Hours: Monday-Friday 9am-5pm(35 hours per week)
Who are we?
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland.With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
Main Responsibilities
- Maintain a high profile around the development / office,ensure our residents are checked within our requirements.
- Carry out daily checks ensuring the building is safe and secure,Maintain recordsin line with internal procedures, ensure all data is protected and kept secure at all times. Keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
- Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents,Helping build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
- In the event of an emergency, call the appropriate response team or authorities.
- Assistwith sales listed with our partner company Retirement Homesearch,make new residents feel welcome and help them settle in; where possible being present to welcome them.
- Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis
About you
- Customer service– a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- Communication– a natural communicator, with the ability toresolve issues and complaints effectively
- Health & Safety– an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- IT– able to operate Microsoft Office applications, and confident in learning new systems
- Administration– organised, methodical and experience of keeping accurate records
- Personal– an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
The Benefits
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Ready to Apply?
Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
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Visiting Development Manager employer: PropertyWeek4Jobs
Contact Detail:
PropertyWeek4Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visiting Development Manager
✨Tip Number 1
Familiarise yourself with FirstPort's values and mission. Understanding their commitment to customer service and community building will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Network with current or former employees of FirstPort on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your customer service skills and ability to handle emergencies. This role requires a proactive approach, so showing how you've successfully managed similar situations will set you apart.
✨Tip Number 4
Research common health and safety regulations relevant to property management. Being knowledgeable about these can help you discuss how you would ensure compliance and safety in the role, which is crucial for a Visiting Development Manager.
We think you need these skills to ace Visiting Development Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Visiting Development Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant health and safety knowledge. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and community building. Provide specific examples of how you've successfully managed similar responsibilities in the past, and explain why you want to work for FirstPort.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at PropertyWeek4Jobs
✨Show Your Customer Service Passion
FirstPort values exceptional customer service, so be ready to share examples of how you've gone above and beyond for customers in previous roles. Highlight your face-to-face interactions and how you resolved any issues.
✨Demonstrate Communication Skills
As a Visiting Development Manager, effective communication is key. Prepare to discuss how you've successfully handled complaints or difficult situations in the past, showcasing your ability to resolve conflicts and build relationships.
✨Understand Health & Safety Protocols
Familiarise yourself with health and safety regulations relevant to property management. Be prepared to discuss how you've dealt with emergency situations or ensured safety in previous roles, as this will show your understanding of the importance of these protocols.
✨Be Organised and Methodical
The role requires keeping accurate records and managing contractors effectively. Bring examples of how you've maintained organisation in your work, whether through administration tasks or project management, to demonstrate your methodical approach.
