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For Companies At a Glance
- Tasks: Join our team to maintain high standards and ensure a fun experience for customers.
- Company: Hollywood Bowl Group is all about fun, competition, and bringing people together.
- Benefits: Enjoy perks like extra pay, discounts, free games, and ongoing training opportunities.
- Why this job: This role offers a vibrant environment with chances to grow and make an impact.
- Qualifications: You need great customer service skills, energy, and a proactive attitude.
- Other info: Flexible hours and a supportive team culture await you!
The predicted salary is between 22000 - 30000 £ per year.
About The Role
Are you a dab-hand in DIY and general maintenance?
Are you looking for a fun and fast paced environment to work in, with great benefits?
If so, then look no further!
The Why
Join Hollywood Bowl Group as a Facilities Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to Barnardo\’s when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What
We need a highly motivated, Facilities Team Member who can work alongside our centre team. You\’ll need to maintain high standards of our centres and ensure our lanes are in full operation. You\’ll also be liaising with both the team and the customers about any faults they experience while at the centre.
Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.
Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
To be a successful Facilities Team Member, we\’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive, and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
- Being on the ball when it comes to spotting and resolving a problem
- A proactive approach, maintaining our equipment and centre to the highest standards
The Who
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we\’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we\’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Facilities Team Member employer: Hollywood Bowl Group Plc
Contact Detail:
Hollywood Bowl Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding their commitment to fun, family, and teamwork will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your DIY and maintenance skills in practical scenarios. If you have examples of past experiences where you've successfully resolved issues or improved facilities, be ready to share those stories to demonstrate your hands-on abilities.
✨Tip Number 3
Highlight your customer service experience. Since the role involves interacting with customers, think of ways to illustrate how you've provided excellent service in previous jobs, especially in fast-paced environments.
✨Tip Number 4
Be prepared to discuss your flexibility with working hours. The role requires adaptability, so think of examples where you've successfully managed varying schedules or shifts in the past, showing that you're a reliable team player.
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in DIY, maintenance, and customer service. Use specific examples that demonstrate your skills and enthusiasm for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your personality and passion for the job. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values and requirements.
Showcase Your Customer Service Skills: In your application, emphasise your ability to provide excellent customer service. Include examples of how you've successfully communicated with customers or resolved issues in previous roles.
Highlight Flexibility and Teamwork: Mention your flexibility with working hours and your experience as a team player. This is crucial for a fast-paced environment like Hollywood Bowl Group, so make it clear how you thrive in such settings.
How to prepare for a job interview at Hollywood Bowl Group Plc
✨Show Your DIY Skills
Since the role involves maintenance, be prepared to discuss your DIY experience. Bring examples of past projects or repairs you've successfully completed to demonstrate your hands-on skills.
✨Emphasise Customer Service
Highlight your ability to provide excellent customer service. Share specific examples of how you've positively interacted with customers in previous roles, as this is crucial for ensuring a great experience at Hollywood Bowl.
✨Demonstrate Team Spirit
Being a team player is essential for this role. Be ready to talk about times when you've worked effectively within a team, showcasing your friendly and supportive nature.
✨Be Flexible and Proactive
Discuss your flexibility regarding working hours and shifts. Also, mention instances where you've proactively identified and resolved problems, as this will show your initiative and commitment to maintaining high standards.
