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- Tasks: Be the face of Harrods Aviation, ensuring top-notch service in lounges and reception.
- Company: Join a prestigious company at London Stansted Airport, known for luxury and excellence.
- Benefits: Flexible hours with full-time or part-time options and a competitive salary.
- Why this job: Perfect for those who love customer service and want to work in a dynamic environment.
- Qualifications: No specific experience required, just a passion for providing exceptional customer care.
- Other info: Work on a 4 on 4 off shift pattern, allowing for great work-life balance.
Job Title: Receptionist / Lounge Assistant Location: London Stansted Airport Salary: £26,355 (40 hours) or £13,168 (20 hours) Job Type: FT (40 hours) or PT (20 hours) basis. Both of these options would be on a 4 on 4 off shift pattern. Candidates should specify their preference in their application. About the role: Responsible for maintaining the reception area, passenger lounges, conference room and meeting rooms to a high standard and arranging security clearance for visitors and vehicles. All aspects of liaison and ensuring first class customer care on behalf of Harrods Aviation Duties and Responsibilities: Provide an exceptionally high level of service ensuring that all customer needs are met in a timely and appropriate fashion. Striving to meet all departmental customer services standards. Maintain a professional image at all times. Ensure that all tasks and duties are completed during the scheduled shifts in an efficient manner. Daily liaison with other Departments within the organisation and with external organisations relating to the efficient operation of the Company. Take ownership of problems and deal with them in a professional manner. Refer when necessary to the LCSA. Process customer requests with direction from the Customer Service Manager / Operations Manager / Duty Operations Controller / LCSA. Order customer facilities pertaining to lounge consumables stock control using approved suppliers. Cross selling of additional service supplied by Harrods Aviation. Use and operate communications equipment. Remain current with the latest information via use of the internal Company Systems, i.e. Q-Pulse and Email Adhere to departmental procedures and systems to maintain optimum efficiency and consistency. Dealing with company mail/couriers, internal/external. Ensure lounges, conference rooms and washrooms are kept clean, tidy and fully stocked at all times. Maintain stock control of supplies for passenger and crew lounges. At the start of the shift you are responsible for reading the handover from previous Receptionist. Familiarise yourself with the daily running programme and ops handover. Ensure you are aware of passengers that are due to arrive for a departure and be ready to receive them. Always welcome guests when arrive at the facility, and offer assistance if they go in the lounge. Perform other duties as requested.Working Hours: The FBO operates 365 days a year. Receptionists are required to work a shift pattern. The standard shift for a full-time employee is 11 ½ hours, with a 30-minute unpaid break (total 12 hours) and the average working week is 40 hours. This role can also be undertaken on a part-time basis, average working week of 20 hours (5.75 hours per shift). Overtime as and when required is agreed with management in advance, for which you will receive overtime or lieu time. Benefits: Enhanced annual leave entitlements Holiday Purchase Scheme Happy Birthday Day Harrods Retirement Savings Plan Foundation (Contributory Company Pension) Harrods Rewards Card (staff discount) BHSF Health Cash Plan Onsite Parking Full Uniform ProvidedPlease click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of Front Desk Associate, Guest Services Coordinator, Client Relations Specialist, Visitor Experience Coordinator, Front Office Representative, Customer Service Representative, Reception Support Specialist, Hospitality Associate, Client Service Associate, Frontline Support Agent, and may also be considered
Receptionist / Lounge Assistant employer: Harrods Aviation
Contact Detail:
Harrods Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Lounge Assistant
✨Tip Number 1
Familiarize yourself with the specific services and standards of Harrods Aviation. Understanding their customer service philosophy will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in high-pressure environments like airports or lounges. Be ready to share specific examples of how you handled challenging situations effectively.
✨Tip Number 3
Prepare to discuss your ability to work in a team and communicate with various departments. This role requires daily liaison with other teams, so showcasing your teamwork skills will be crucial.
✨Tip Number 4
Since the job involves a shift pattern, be clear about your availability and preference for full-time or part-time work. This will show that you are organized and considerate of the company's scheduling needs.
We think you need these skills to ace Receptionist / Lounge Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Receptionist / Lounge Assistant position. Understand the key responsibilities and required skills, such as providing high-level customer service and maintaining a professional image.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved reception duties. Emphasize your ability to handle customer requests efficiently and maintain a high standard of service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a great fit. Mention your preference for full-time or part-time work and provide examples of how you've successfully managed customer interactions in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Harrods Aviation
✨Showcase Your Customer Service Skills
Since the role emphasizes providing an exceptionally high level of service, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations with grace.
✨Demonstrate Professionalism
Maintaining a professional image is crucial in this position. Dress appropriately for the interview and exhibit a positive attitude. Your demeanor should reflect the high standards expected at Harrods Aviation.
✨Understand the Role's Responsibilities
Familiarize yourself with the key duties outlined in the job description, such as maintaining the reception area and liaising with other departments. Be ready to discuss how your skills align with these responsibilities.
✨Prepare for Shift Pattern Questions
Since the job involves a 4 on 4 off shift pattern, be clear about your availability and preferences. This shows that you are organized and have considered the demands of the role.
