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- Tasks: Ensure safety and security at Milton Keynes Central Train Station while engaging with the public.
- Company: Join Carlisle Support Services, a leader in security and facilities across the UK.
- Benefits: Enjoy flexible financial support, discounts, ongoing training, and a supportive work environment.
- Why this job: Make a positive impact in your community while building a fulfilling career in security.
- Qualifications: Must be 18+, hold an SIA licence, and have a passion for customer service.
- Other info: Diverse and inclusive workplace welcoming applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Railway Security Officer role at Carlisle Support Services. Based at Bletchley Train Station. A clean, valid UK Driving Licence is required for the position.
Benefits
- Health and Wellbeing Plans – including our family-friendly maternity policy.
- Flexible financial support with instant access to earned and authorised wages.
- Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and more to help you save money every day.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top-up training from our own team of in-house trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards – celebrating your achievements.
The Role
As a Railway Security Officer, you will provide a visible, reassuring presence across the rail network to promote passenger safety and reduce anti-social behaviour. You will patrol stations and trains, engage with the public, support vulnerable passengers, and work closely with rail staff and British Transport Police to deter crime, manage incidents, and ensure a safe travel environment for all. We’re looking for motivated, approachable, and dependable people to join our team. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to build a fulfilling career in security.
The Role Will Consist Of
- Ensuring colleague safety, providing a sense of assurance for all
- Providing a smart, visible, proactive, and engaging security presence
- Effective conflict management, always taking control of incidents
- Control access and egress, conducting security patrols to deter crime
- Able to proactively and professionally engage with the public
- Be aware of hazards and incidents, and responding appropriately
- Providing guidance, information and directing customers as a first point of contact
- Managing and following safety and security processes and procedures
- Working as part of a team, building strong working relationships
Additional Standards & Expectations
- Awareness of Safeguarding
- Insight to Railway Byelaws
- Suicide Prevention
- Patrolling the Railway Network onboard services and on stations
- Customer Services and Engaging with members of the public
- Communications with British Transport Police
- (ASB) Anti-Social Behaviour
- Supporting Vulnerable Persons
- Awareness of Railway Safety
- Radio Communications
- Security Searches Counter Terrorism
- Conflict Management Skill
- Elite Security Personal
- Full UK Driver’s License Required (Must Be Manual)
Your Core Responsibilities Will Include
- Offering guidance, information, and a friendly face as a first point of contact for customers.
- Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
- Being a smart, approachable, and proactive presence as a security representative.
- Managing and responding to incidents effectively while remaining calm under pressure.
- Conducting security patrols, managing access points, and deterring unauthorised activity.
- Building strong relationships as part of a supportive and professional team.
This role is about more than just security. It’s about making a difference by supporting customers in the local community, providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development and recognition.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 5,000 team members delivering security, events, cleaning, and facilities services across the UK. We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
Equality, diversity, and inclusion is a core focus in all areas of employment at Carlisle. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability. We employ amazing individuals from all races, genders, sexual orientations, and religions, and strive to create a culture where employees feel appreciated and valued at work. We are committed to a fair and respectful environment free from discrimination.
Location information and related job postings are provided for context.
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Railway Security Officer employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Security Officer
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Railway Security Officer. Understanding the role's focus on customer interaction and safety will help you demonstrate your suitability during any discussions.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, even if it's not directly related to security. This will show your ability to engage positively with the public, which is crucial for this position.
✨Tip Number 3
Prepare to discuss your approach to conflict management. Being able to articulate how you would handle difficult situations calmly and effectively can set you apart from other candidates.
✨Tip Number 4
Research Carlisle Support Services and their commitment to diversity and inclusion. Showing that you align with their values can make a strong impression and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace Railway Security Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Railway Security Officer position. Understand the key responsibilities and required skills, such as conflict management and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security or customer-facing roles. Even if you are new to the field, showcase your enthusiasm and willingness to learn, as these qualities are highly valued.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your understanding of the role and the company. Mention why you are interested in working for Carlisle Support Services and how you can contribute to their mission of providing a safe environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application demonstrates professionalism and attention to detail, which are crucial in a security role.
How to prepare for a job interview at Carlisle Support Services
✨Show Your Approachability
As a Railway Security Officer, being friendly and approachable is key. During the interview, demonstrate your interpersonal skills by engaging warmly with the interviewer and showcasing your ability to connect with people.
✨Highlight Relevant Experience
Even if you’re new to security, any customer-facing experience can be valuable. Share examples from previous roles where you’ve managed conflicts or provided excellent service, as this will show your potential to excel in this position.
✨Demonstrate Your Willingness to Learn
The role requires ongoing training and development. Express your enthusiasm for learning and adapting to new challenges, which aligns with the company’s commitment to supporting your growth within the team.
✨Understand the Role's Responsibilities
Familiarise yourself with the core responsibilities of a Railway Security Officer. Be prepared to discuss how you would handle specific situations, such as managing access points or responding to incidents, to show that you understand the job's demands.
