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- Tasks: Provide remote and onsite IT support, installation, and troubleshooting for diverse clients.
- Company: Join Focus Group, a fast-growing tech company with a vibrant culture and over 30,000 customers.
- Benefits: Enjoy a competitive salary, vehicle allowance, and opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team where no two days are the same and your contributions matter.
- Qualifications: Experience in IT support, strong communication skills, and proficiency in network equipment required.
- Other info: Flexible working hours and a commitment to inclusivity make this a great place to thrive.
The predicted salary is between 28000 - 42000 £ per year.
Job TitleIT Technical Engineer
Salary£35,000 (Plus vehicle or vehicle allowance)
LocationPeterborough area – Home based with regular need to travel
Join Our Team as an IT Technical Engineer at Focus Group
Who We Are
At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy, and creativity, where every individual plays a key role in shaping our success. Focus Group, established in 2003, is one of the UK’s fastest-growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. With over 1100 employees across 16 offices, we have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation.
We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team.
What We’re Looking For
The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You’ll need to be a problem solver, a strong communicator, and someone who thrives in a fast-paced environment.
You will provide remote and onsite support and installations for customers ranging from SMEs to enterprises, working with technologies from major vendors such as Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba. You’ll help configure and troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service.
This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors.
What’s in It for You?
- A dynamic, varied role: No two days will be the same. From troubleshooting complex network issues to managing installations, you’ll be at the heart of it all.
- Work alongside a supportive, experienced team: You’ll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery.
- Growth and development opportunities: We are committed to helping you develop your skills and advance your career. You’ll learn from a team of experienced professionals who are passionate about what they do.
- A supportive, inclusive culture: At Focus Group, we maintain a positive and collaborative environment where your contributions are valued and celebrated.
What Will You Do?
As an IT Technical Engineer, you will be responsible for providing remote and onsite support to our customers. Your key responsibilities will include:
- Installation & Configuration: Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services.
- Customer Support: Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services.
- Team Collaboration: Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects.
- Documentation & Reporting: Audit and document client infrastructure, providing accurate updates to case management and field services tools.
- Troubleshooting & Maintenance: Assist with troubleshooting network equipment and resolving issues for both small and large projects.
What You’ll Need
- Experience: Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting.
- Skills:
- Strong communication skills with the ability to liaise with internal and external stakeholders.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365).
- Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba.
- A full valid UK driving license (for field roles).
- Ability to be flexible, including adjusting working hours or staying over for larger projects.
- Discretion and professionalism when handling confidential matters.
Nice to Have
- Prior Experience in IT Field Engineering: Hands-on experience with installation, configuration, and maintenance of IT systems, networks, and related equipment.
- Hardware Deployment Skills: Proficiency in deploying, configuring, and troubleshooting hardware components such as servers, routers, workstations, and network devices.
- Advanced Network Troubleshooting: Strong ability to diagnose and resolve complex network issues, ensuring minimal downtime and optimal performance.
- Operating System Expertise: In-depth knowledge and experience with various operating systems, including Windows, Linux, and macOS.
- Certifications:
- CompTIA Network+ for foundational networking knowledge.
- CompTIA Security+ for network security best practices.
- CCNA (Cisco Certified Network Associate) for Cisco networking devices and infrastructure.
- MCSA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert) for expertise in Windows Server and networking environments.
Why Join Focus Group?
At Focus Group, we work hard to create an inclusive, collaborative, and rewarding environment. We celebrate achievements, big and small, and we’re proud to have been named one of the UK’s best 100 companies to work for in 2021. We’re also a 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
If you’re ready to take on a challenging and rewarding role that allows you to make a real impact, we’d love to hear from you.
We welcome all applications, and if you struggle to apply online, please contact us directly. We’re happy to make any reasonable adjustments to ensure all employees can work safely and feel included.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
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IT Field Engineer (UK Peterborough) employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer (UK Peterborough)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Fortinet, and Meraki. Having hands-on experience or even just a solid understanding of these systems can set you apart during interviews.
✨Tip Number 2
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully troubleshot network issues or managed installations. Being able to share specific examples will demonstrate your problem-solving skills and practical experience.
✨Tip Number 4
Showcase your communication skills by practicing how to explain technical concepts in simple terms. This is crucial for liaising with both technical and non-technical stakeholders, which is a key part of the role.
We think you need these skills to ace IT Field Engineer (UK Peterborough)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, network infrastructure, and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to thrive in fast-paced environments. Mention specific technologies you have worked with that are listed in the job description.
Showcase Your Technical Skills: In your application, clearly outline your technical skills, especially those related to network equipment installation and troubleshooting. Include any relevant certifications like CompTIA Network+ or CCNA.
Highlight Team Collaboration Experience: Emphasise your experience working in teams, particularly in technical or project management settings. Provide examples of how you have successfully collaborated with others to deliver high-quality service.
How to prepare for a job interview at Focus Group
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with network equipment installation and configuration. Highlight specific technologies you've worked with, such as Cisco or Fortinet, and be ready to explain how you solved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
Focus Group values problem solvers. Prepare examples of complex network issues you've diagnosed and resolved. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to liaise with non-technical stakeholders. This will show your ability to bridge the gap between technical and non-technical teams.
✨Emphasise Team Collaboration
Since the role involves working closely with project management and service desk teams, be ready to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and maintained a positive work culture.
