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- Tasks: Lead a team to deliver exceptional customer service and drive store performance.
- Company: Join Monsoon Accessorize, a brand committed to inclusivity and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and a birthday holiday.
- Why this job: Be part of a vibrant team that values diversity and empowers individuals to thrive.
- Qualifications: Previous supervisory experience with a passion for customer service is essential.
- Other info: Flexible working requests are welcomed, promoting a supportive work environment.
What are we looking for in you?
- Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
- Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
- Someone who demonstrates passion, drive and resilience, with a can – do approach
- The ability to communicate openly and effectively
- A solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility
In this role you will…
- Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Accessorize values
- Generating profit, through exceeding those KPIs
- Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
- Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
- We offer piercing to our customers, and you would promote and deliver this with your team.
- Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
- Ensure an inclusive environment, promoting equality and kindness with your team
Joining us, your benefits would include:
- A competitive salary and exciting bonus scheme
- A Staff uniform allowance – enabling you to have fun wearing our accessories
- Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
- An additional day’s holiday to celebrate your birthday
If this all sounds great and this could be the role for you, let us know and apply today.
At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.
We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual\’s unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
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Supervisor - Accessorize - Victoria Street, London (Part-Time) employer: Monsoon
Contact Detail:
Monsoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Accessorize - Victoria Street, London (Part-Time)
✨Tip Number 1
Showcase your customer service skills during the interview. Prepare specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to delivering excellence.
✨Tip Number 2
Research Accessorize's values and culture before your interview. Being able to discuss how your personal values align with theirs will show that you're a great fit for the team and understand what they stand for.
✨Tip Number 3
Be prepared to discuss your leadership style. Think about how you can inspire and motivate a team, and be ready to share examples of how you've successfully led a team in the past.
✨Tip Number 4
Demonstrate your flexibility and adaptability. Be ready to talk about times when you've had to adjust your approach to meet changing circumstances or support your team, as this is crucial for the role.
We think you need these skills to ace Supervisor - Accessorize - Victoria Street, London (Part-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for. Highlight your customer service experience and any supervisory roles you've held in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise your ability to lead a team, deliver excellent customer service, and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Use specific examples from your past experiences to demonstrate how you can contribute to the team at Accessorize.
Showcase Your Values: In your application, mention how your personal values align with those of Accessorize. Discuss your commitment to inclusivity and teamwork, as these are important aspects of their company culture.
How to prepare for a job interview at Monsoon
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight specific situations where you went above and beyond to meet customer needs, as this role is all about putting the customer at the heart of everything.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in leading a team. Share instances where you inspired or motivated your colleagues, and explain how you can lead by example to create a positive work environment at Accessorize.
✨Communicate Openly and Effectively
Practice clear and confident communication. During the interview, ensure you articulate your thoughts well and listen actively. This will show that you can communicate effectively with both customers and your team.
✨Emphasise Your Problem-Solving Skills
Think of examples where you've faced challenges and successfully found solutions. This role requires a solution-driven mindset, so be prepared to discuss how you take ownership and make decisions that benefit the business.
