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- Tasks: Serve customers and exceed their expectations while ensuring store compliance.
- Company: Join Certas Energy, a growing FTSE100 company with 83 locations across the UK.
- Benefits: Enjoy flexible hours, a competitive salary, health plans, and a discount scheme.
- Why this job: Be part of a supportive culture focused on personal development and safety.
- Qualifications: No experience needed; just bring your enthusiasm and customer service skills.
- Other info: Opportunity for career progression through our Retail Academy.
We currently have an opportunity for a Retail Sales Assistant to work 16 hours a week in our outlet at Ebbw Vale.
What we are looking for:
- A good appreciation of customer service
- No experience necessary as full training will be given
- Hardworking and reliable
- Polite and professional
- In order to comply with petrol licencing regulations you must be over 18
Interested? What is in it for you:
- Option to join our Simply Health plan, which includes Dental, Remote GP Services, Physio and lots more
- The salary for this role is £12.60 per hour (the Real Living Wage)
- Flexible working hours per week
- 20 days annual leave (pro-rata)
- Access to our Discount scheme
- Pension contributions
- Life Assurance (Up to 4 times annual salary)
- We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives
- Focus on personal development and talent mean we are able to support our colleagues to thrive within a fast paced environment
- Annual Volunteering Day
About the role:
Using your excellent customer service skills, you will be responsible for serving our customers and going the extra mile to exceed their expectations.
Complying with company policy in relation to health and safety, cash management and stock management, you’ll play your part in ensuring the store remains compliant, and that its sales targets are continuously achieved.
About you:
You’ll have some customer service experience and excellent interpersonal skills. Ideally you will have experience of working with a retail store with the ability to deliver success in an enthusiastic and positive manner.
What you’ll receive:
The salary for this role is £12.60 per hour (the Real Living Wage). You’ll also receive other benefits including our discount schemes, pension contributions and a commitment to your personal and professional development.
We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives. This, teamed with many programs of learning, development and talent nurture mean we are able to support our colleagues to thrive within a fast paced environment.
Working for us:
Our network of 83 locations UK wide offers an opportunity to progress within an organisation that is part of a FTSE100 company who have demonstrated consistent growth for many years. Our partnerships with Spar, Shell and Gulf enable Certas Energy to deliver growth in all areas of the business. In 2021 we launched our Retail Academy, a programme to support internal career progression within our retail and wider business.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an equal opportunities employer.
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Customer Service Assistant employer: Certas Energy Ltd
Contact Detail:
Certas Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values of Certas Energy. Understanding their commitment to safety and compliance will help you align your responses during any interviews, showcasing that you share their priorities.
✨Tip Number 2
Prepare to demonstrate your customer service skills through examples from your past experiences, even if they are not directly related to retail. Think about times when you've gone the extra mile for someone, as this is key for the role.
✨Tip Number 3
Research common customer service scenarios in retail and think about how you would handle them. Being able to discuss these during an interview will show your proactive approach and readiness for the role.
✨Tip Number 4
Network with current or former employees of Certas Energy if possible. They can provide insights into the interview process and what the company values most in their employees, giving you an edge in your application.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's informal. Emphasise your interpersonal skills and reliability, as these are key traits the company is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with their commitment to safety and compliance, and your willingness to learn and grow within the company.
Highlight Your Availability: Since the position is part-time (16 hours a week), clearly state your availability in your application. This shows that you are flexible and ready to meet the company's needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Certas Energy Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences, even if they are informal. Highlight any situations where you went above and beyond for someone, as this will demonstrate your commitment to excellent service.
✨Research the Company
Familiarise yourself with Certas Energy and their values, especially their focus on safety and compliance. Understanding their culture will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Reliability and Hard Work
The job description emphasises the need for a hardworking and reliable individual. Be ready to provide examples from your past that showcase your work ethic and dependability, even if they come from non-retail environments.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the training process or opportunities for personal development within the company. It shows your interest in the role and your desire to grow with the organisation.
