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For Companies At a Glance
- Tasks: Engage with customers, manage sales inquiries, and drive sales through warm calls.
- Company: Join Bluecrest, a purpose-driven organisation focused on health and customer service excellence.
- Benefits: Enjoy remote work, competitive salary, uncapped commission, and generous leave policies.
- Why this job: Make a meaningful impact while working in a vibrant, collaborative team culture.
- Qualifications: Previous sales experience, strong communication skills, and a passion for healthcare are essential.
- Other info: Be part of an inclusive team that values diversity and personal integrity.
The predicted salary is between 21500 - 29500 £ per year.
Company Description
At Bluecrest, we’re more than a health assessment provider – we’re the health intelligence company. Since our founding in 2012, we’ve been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long-term health insights. Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK’s leading health intelligence company, delivering vital health insights to over a million people every single day. We’re proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful. Join us in shaping the future of health intelligence, where your work makes a real difference, every day.
Position
Sales Support Advisor
Worthing, West Sussex
Full time, Permanent
£25,500 per year plus uncapped commission structure
Working under the guidance of our Customer Service Manager Lou, and team leaders Jacob and Sam, you\’ll become an essential part of our contact centre team. Your hard work and contributions will play a key role in delivering outstanding service and support to our customers.
Join a team that’s pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.
What can we offer you in return?
Balance & Support
- Annual Leave – Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
- Company Sick Pay Scheme
- Enhanced Family Leave
Learning & Development
- Apprenticeship Schemes
- Career Development Opportunities
- Bluecrest Academy for Aspiring Managers
- Leadership Development Programme
- 24/7 Learning Library – accessible for everyone!
Financial & Lifestyle
- Salary exchange pension
- Employee Charity Sponsorship Scheme
- Retail and Leisure Discounts
- Home Office Allowance
- Sophos @Home Protection
- Employee Assistance Programme
Health & Wellbeing
- Discounted Gym Membership
- Cycle to Work Scheme
- Four Free Health Assessments per year for yourself, family or friends
- 50% Off Additional Health Tests
- Life Insurance
- After qualifying period & subject to terms and conditions and/or eligibility.
Responsibilities
- Managing inbound sales enquiries from customers, across B2B, B2C and our Strategic Partners via multiple channels (email, telephone, direct mail, live chat, etc) and identify opportunity to personalise our products.
- Making outbound calls to previous B2C customers via an automated dialler, encouraging them to utilise our services.
- Making outbound calls to previous B2B customers via at automated dialler, encouraging them to utilise their employee benefit.
- Making outbound calls to previous B2C customers to offer the opportunity to sign up for our subscription service.
- Taking accountability and achieve all required customer interaction SLAs.
- Taking accountability and achieve all current sales KPIs.
- Being open and proactive to coaching, feedback and sales skills training.
- Achieving an industry standard of Quality Assurance score of 95%
- Adhering to ISO 9001 and internal sales policies
- The above is not an exhaustive list of duties and responsibilities, and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.
The hours
- Full time, Permanent
- 37.5 hours per week
- These hours can fall any days between Monday and Sunday
- Monday to Friday working hours, any times between: 7am – 8pm
- Saturday and Sunday working hours, any times between: 8am – 5.30pm
- Weekends are rotational: you may find yourself working 2/6 weekends
- Hybrid – 1 day per week in the office
Requirements
Desirable
- Previous experience in a contact centre sales-focused role, either Inbound or Outbound.
- Dynamic and performance/results-orientated individual.
- Previous experience working within a commission-based role
- Proficient is use of Microsoft Office tools
- Excellent sales/persuasion and negotiation skills
- Able to demonstrate skill in objection handling
- Interest in health care is desirable
Essential
- The capacity to listen attentively to the customer and identify any package tailoring opportunities that meet the customer’s needs.
- Demonstrable experience working towards targets and KPI’s in previous roles
- Flexibility to adapt to different customer types and communication styles, in a fast-paced environment.
- Strong empathy and ability to read customer emotions and act on these accordingly
- Ability to build quick rapport with customers and pick up on conversational cues
- Ability to pitch the benefits and main USP’s of our product and packages
- Able to demonstrate resilience when faced with objections and complaints
- Excellent verbal and written communication skills.
- Strong Planning and organisational skills
- Comfortable to work to own initiative in a remote setting
- Works well in a team environment
- Professional telephone manner
- Personal integrity and pride in work
- Able to be flexible and adapt to all customer situations and correspondence; sales, service, mail, chat, telephone, email
- Ability to work well under pressure
- Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process
Ready to Take the Next Step?
If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you’re looking for a place where you can truly belong, we’d be thrilled to hear from you.
Once we’ve reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It’s a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.
We’re excited to learn more about you!
Other information
Everyone is Welcome
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence. Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work — because when people feel they truly belong, they do their best work. This commitment is not just part of our policy — it’s part of our purpose. It reflects who we are, how we lead, and how we grow together.
Other Info
- Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs—including those considered ‘spent’—must be disclosed as part of the application process.
- We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
- Any personal information you provide will be handled in accordance with our company’s Privacy Policy, ensuring your data is treated with care and respect.
- Please be aware that we are currently unable to offer visa sponsorship for this position
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Sales Support Advisor employer: Bluecrest Wellness
Contact Detail:
Bluecrest Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor
✨Tip Number 1
Familiarise yourself with the health and wellness industry. Understanding the products and services offered by Bluecrest will help you engage more effectively with potential customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be making outbound calls, being articulate and confident will make a significant difference in how you connect with customers.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled different customer types in previous roles. This will highlight your ability to tailor your approach based on individual needs.
✨Tip Number 4
Research common sales KPIs and SLAs relevant to the role. Being knowledgeable about these metrics will not only prepare you for discussions during the interview but also demonstrate your commitment to achieving targets.
We think you need these skills to ace Sales Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'inbound sales', 'outbound calls', and 'customer interaction SLAs' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention specific examples of how you've successfully managed customer relationships or achieved sales targets in previous roles.
Highlight Relevant Skills: Emphasise your communication skills, organisational abilities, and adaptability. Mention your proficiency with Microsoft Office tools and any experience you have in a fast-paced environment, as these are crucial for the Sales Support Advisor position.
Show Enthusiasm for the Company: Research Bluecrest Wellness and express your interest in their mission and values in your application. Highlight why you believe you would be a good cultural fit and how you can contribute to their goals.
How to prepare for a job interview at Bluecrest Wellness
✨Showcase Your Sales Experience
Make sure to highlight your previous experience in a contact centre sales-focused role. Be prepared to discuss specific examples of how you've successfully managed inbound and outbound sales enquiries, as this will demonstrate your capability to excel in the Sales Support Advisor position.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by responding thoughtfully to questions and showing that you understand the needs of potential customers. This is crucial for tailoring products to meet customer requirements, which is a key part of the role.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios where you might need to handle customer inquiries or objections. Practising these scenarios beforehand can help you feel more confident and showcase your sales skills effectively.
✨Express Your Interest in Health Care
Since an interest in health care is desirable for this role, be sure to express your passion for the industry during the interview. Share any relevant experiences or knowledge you have about health services, as this can set you apart from other candidates.
