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- Tasks: Join us as a Field Service Technician, providing expert support and repairs for Volvo trucks.
- Company: Be part of Volvo Group, a leader in sustainable transport solutions with a global impact.
- Benefits: Enjoy competitive pay, overtime rates, health plans, 25+ days holiday, and employee discounts.
- Why this job: Work with cutting-edge technology in a supportive team, making a real difference in transport.
- Qualifications: You need a City and Guilds or NVQ3 qualification and experience in the HGV industry.
- Other info: Earn a £1,000 joining bonus after 6 months and enjoy career development opportunities.
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Technician (VAS/Field Service) – Felixstowe
Location:
Felixstowe, GB, IP11 3HZ
Position Type: Professional
Field Service/VAS Technician – Felixstowe
Up to £20.50 per hour ++ options to earn on VAS call outs!
£1,000 JOINING BONUS! (direct applicants payable after 6 months service)
Role will rotate weekly with working hours 0800hrs to 1600hrs Monday to Friday
Week 1 – Field Service
Keep the world moving with Volvo Trucks!
We have an exciting opportunity for a skilled and motivated Field Service/VAS Technician to join our team in Felixstowe. Working with industry-leading vehicles, cutting-edge technology, and a supportive, high-performing team
VAS payments:
- £155 standby payment when on Rota (extra for bank holidays)
- £60 for each call out (between 22:00 Fri to 06:00 Mon and £30 for all other times when not on shift)
- overtime paid in line with your terms and conditions when outside working hours
- Company van
As a Field Service/VAS Technician, you’ll be responsible for providing expert technical support and carrying out service, maintenance, and repair work both in our Ipswich workshop and out in the field. You’ll play a vital role in ensuring our customers’ vehicles stay on the road, performing at their best.
- Carry out inspections, diagnostics, repairs, and maintenance on Volvo trucks and associated equipment
- Provide on-site technical support and breakdown assistance to customers.
- Deliver high standards of customer service, building positive relationships with clients.
- Accurately complete job cards, reports, and other paperwork.
- Keep up to date with Volvo product training and technical developments.
- Work as part of a skilled, customer-focused team.
- Field Service will carry out repairs on customer sites as required
- Attending/working within site workshop when not required on customer site
We can offer you
- Competitive salary up to £20.50 per hour + VAS payments!
- Overtime time and a half Mon to Sat – double time Sundays/bank hols!
- Health cash plan + access to dental insurance
- Ignition, our electric vehicle salary sacrifice scheme
- 25 days holiday + bank holidays raising to 30 days with service
- Maternity & AdoptionLeave 6 months full pay moving to 6 months half pay |Paternity2 weeks leave with further 3 weeks in first 3 years
- Employee savings and retail discounts
- Cycle to work scheme
- Many discounts for family and friends on High St Retailers, theme park days out, hotels, travel plus much more
- Career development opportunities, along with training plans managed through our inhouse Technical training team.
- Support for you and your family through an online Wellbeing centre
Who are you
You’ll hold a City and Guilds, an NVQ3 or an equivalent qualification. You’ll also have completed an apprenticeship in the HGV industry, or have equivalent experience, along with relevant experience in the commercial vehicle industry.
A basic knowledge of computer software packages including Word, Excel and Outlook is preferred, as is a general level of computer literacy.
Finally, we’d expect you to have a basic working knowledge of vehicle technology.
HGV Class 1 or 2/PSV Licence would be ideal but not essential.
Apply today and help keep the world moving with Volvo Truck and Bus!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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Technician (VAS/Field Service) - Felixstowe employer: AB Volvo
Contact Detail:
AB Volvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician (VAS/Field Service) - Felixstowe
✨Tip Number 1
Familiarise yourself with Volvo Trucks and their latest technologies. Understanding their products and services will not only help you during the interview but also show your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Volvo Trucks. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare for technical questions related to HGV systems and diagnostics. Brush up on your knowledge of vehicle technology, as this will likely be a key focus during your interview.
✨Tip Number 4
Demonstrate your customer service skills during the interview. Since the role involves building relationships with clients, showcasing your ability to communicate effectively and solve problems will be crucial.
We think you need these skills to ace Technician (VAS/Field Service) - Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the HGV industry and any qualifications like City and Guilds or NVQ3. Emphasise your technical skills and any previous roles that involved field service or customer support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work with Volvo Trucks and how your skills align with their mission of sustainable transport.
Highlight Technical Skills: In your application, clearly outline your technical abilities, including any experience with diagnostics, repairs, and maintenance on commercial vehicles. Mention your familiarity with computer software like Word and Excel, as this is preferred.
Showcase Customer Service Experience: Since the role involves delivering high standards of customer service, include examples from your past work where you built positive relationships with clients or provided exceptional support.
How to prepare for a job interview at AB Volvo
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to HGVs and Volvo trucks. Be prepared to discuss your experience with diagnostics, repairs, and maintenance, as well as any relevant qualifications like City and Guilds or NVQ3.
✨Showcase Your Customer Service Skills
As a Field Service Technician, you'll need to build positive relationships with clients. Prepare examples of how you've delivered excellent customer service in the past, especially in high-pressure situations.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you've had to troubleshoot issues on-site and how you handled them effectively.
✨Demonstrate Team Spirit
Volvo values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to a team goal or supported colleagues in achieving success.
