Key Account Support

Here at the Mick George Group, we are currently recruiting a Key Account Support to join the team.
Location: Mick George Head Office – Huntingdon
Working Hours: Monday – Friday 8am-5pm, Saturdays as Required.
Pay: To be discussed at Interview, dependant on experience.
Benefits: Company Pension, Employee Assistance Programme, twenty-eight days annual leave including bank holidays, Company benefits platform, Cycle to work scheme.

Who is Mick George?
One Man, One Tipper, One dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading.

Now operating over 600 HGV vehicles from over 40 separate sites, employing more than 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands.

Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other.

Job Purpose:
We are seeking a positive, customer-focused individual who thrives in a fast-paced, dynamic environment to join our team as a Key Account Support. This role is integral to delivering an exceptional customer experience, providing comprehensive support across our Customer Service, Transport, and Sales Support teams.
You will be the frontline connection to our customers—handling orders, managing queries, and ensuring seamless communication across departments. This position requires exceptional attention to detail, a proactive mindset, and a strong ability to multitask under pressure.

Responsibilities:

• Deliver outstanding customer service via phone and email, following our customer call quality framework.
• Accurately process and manage customer orders through our booking systems.
• Respond to and resolve invoice queries, ticket requests, and other administrative issues.
• Manage multiple shared inboxes to ensure timely and professional responses within agreed SLAs.
• Support portal users by setting up company and site contacts and offering assistance where needed.
• Monitor and review customer accounts and spending, producing ad hoc reports when required.
• Coordinate with sales representatives, transport, and internal teams to gather and respond to sales enquiries.
• Generate and distribute monthly customer waste reports.
• Manage diaries, organise appointments, and provide admin support across departments.
• Identify opportunities for cross-selling and up-selling during customer interactions.
• Perform general administrative duties such as scanning, data entry, producing reports and proformas, organising tickets, and filing.
• Complete supplier/subcontractor questionnaires and assist with compliance documentation.
• Assist with any ad hoc duties as directed by the Sales Support Manager and Key Account Manager.

Skills & Competencies Required:

• Proficient in Microsoft Office (Outlook, Word, Excel, etc.) and confident using various IT systems.
• Strong communication skills with a professional, polite, and confident telephone manner.
• Exceptional attention to detail and accuracy in all tasks.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Proactive and self-motivated with the ability to take initiative while following instructions.
• Highly organised and flexible, able to adapt quickly to changing priorities.
• Customer-focused with a passion for delivering high-quality service.

Desirable:

• Previous experience in a customer service or sales support role within a fast-paced environment.
• Knowledge of waste management, transport logistics, or related industries (a plus but not required).

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