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- Tasks: Engage with customers to retain their business and address concerns.
- Company: Takepayments is a leading provider of payment solutions, helping businesses thrive financially.
- Benefits: Earn £25,000 plus uncapped commission, enjoy remote work, and receive in-depth training.
- Why this job: Join a supportive team, make a real impact, and develop your skills in a dynamic environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential; previous experience is a plus.
- Other info: Remote role with initial training in Stockport/Grimsby; travel and accommodation covered if needed.
The predicted salary is between 25000 - 30000 £ per year.
This is a remote position that requires 3 weeks training in our Stockport/Grimsby Office. Travel and accommodation will be provided if over 30 miles and 1.5 hours travel time. Please do not apply if you are unable to commit to training.
Takepayments is leading provider of payment solutions products, dedicated to serving businesses and helping them thrive financially. We are seeking a skilled and empathetic Retention Executive to join our team. As a Retention Executive, your primary responsibility will be to engage with existing customers who are considering leaving us and work to retain their business.
Benefits of being our Retention Advisor:
- Excellent Basic Salary of £25,000
- Competitive uncapped commission structure OTE 43k
- Work From Home Opportunity
- In depth Training and Development
Responsibilities for our Retention Advisor:
- Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
- Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding.
- Present compelling solutions and alternatives that address customers pain points and convince them to stay.
- Maintain accurate records of customer interactions and account status in our CRM system.
- Meet and exceed retention targets and objectives.
- Stay up to date with industry trends and our evolving systems to provide informed guidance to customers.
Requirements for our Retention Advisor:
- Excellent communication skills, with the ability to build rapport and trust with customers.
- Customer-focused with a passion for delivering exceptional service.
- Proven ability to work in a fast-paced and demanding environment.
- Self-motivated and goal-oriented with a drive to achieve and exceed targets.
- A track record of meeting or exceeding retention goals.
- Previous retentions background preferred but not essential
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Retentions Advisor employer: Greater Giving, Inc.
Contact Detail:
Greater Giving, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarise yourself with common customer concerns in the payment solutions industry. Understanding these pain points will help you engage more effectively with potential customers and demonstrate empathy during your conversations.
✨Tip Number 2
Practice active listening skills. During your interactions, focus on truly understanding what the customer is saying. This will not only help you address their concerns but also build trust and rapport, which are crucial for retention.
✨Tip Number 3
Stay updated on the latest trends in payment solutions and customer retention strategies. This knowledge will empower you to present compelling alternatives to customers considering leaving, showcasing your expertise and commitment to their needs.
✨Tip Number 4
Network with current or former Retention Advisors if possible. They can provide valuable insights into the role and share tips on how to excel in the position, giving you an edge over other candidates.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retentions Advisor. Familiarise yourself with the skills required, such as excellent communication and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous roles in customer service or retention, and showcase your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the importance of retaining clients. Use specific examples from your past experiences to demonstrate your skills.
Highlight Your Empathy: In your application, make sure to convey your empathetic approach to customer interactions. Share examples of how you've successfully resolved customer concerns in the past, showing your ability to listen and provide solutions.
How to prepare for a job interview at Greater Giving, Inc.
✨Show Your Empathy
As a Retention Advisor, you'll need to demonstrate empathy during the interview. Prepare examples of how you've handled customer concerns in the past, showing that you can listen and understand their needs.
✨Know the Company and Its Products
Research Takepayments and its payment solutions thoroughly. Understanding their products will help you present informed solutions during the interview, showcasing your commitment to the role.
✨Prepare for Role-Play Scenarios
Expect potential role-play scenarios where you might have to handle a difficult customer. Practise your responses to common objections and think about how you can turn those situations into opportunities to retain customers.
✨Highlight Your Achievements
Be ready to discuss your previous successes in retention or customer service roles. Use specific metrics or examples to illustrate how you've met or exceeded targets, as this will demonstrate your capability to excel in the position.
