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For Companies At a Glance
- Tasks: Support customers, resolve queries, and build relationships in a fast-paced environment.
- Company: Focus Group is a leading IT and telecoms solutions provider with a customer-first culture.
- Benefits: Enjoy hybrid work options, career growth opportunities, and a supportive team environment.
- Why this job: Make a genuine impact on customer experience while developing your skills in a vibrant team.
- Qualifications: Excellent communication skills and experience in customer service are essential.
- Other info: Join a people-first business where your voice is valued and development is prioritised.
The predicted salary is between 20000 - 25000 £ per year.
Job Title – Customer Service Executive Mobile
Reports to – Customer Support and Billing Manager
Salary – Up to £25,000 + yearly performance based bonus
Location – Hybrid Any Focus Group Office / Remote
Join Focus Group as a Customer Service Executive – Mobile
Who we are
At Focus Group, we believe that people are at the heart of every great customer experience. As a leading provider of IT and telecoms solutions, our Mobile division continues to grow – and we’re passionate about delivering an exceptional experience to every customer.
We’re on the lookout for a Customer Service Executive to join our vibrant Mobile Customer Service team. In this role, you’ll be the voice of Focus Mobile – supporting our customers, solving problems, and making a genuine difference every day. If you’re confident, customer-focused, and love finding solutions, this is the perfect opportunity to build your career with a company that puts service first.
What we’re looking for
We’re looking for someone who puts the customer at the heart of everything they do. You’ll be proactive, positive, and ready to take ownership of queries while keeping things calm, professional, and helpful – no matter how busy the day gets.
You’ll be:
A confident communicator who thrives in a fast-paced service environment
Empathetic and patient, with a natural flair for resolving issues
Highly organised with a great attention to detail
A multitasker who stays calm under pressure
Team-oriented with a positive, can-do attitude
What’s in it for you?
• Customer-first culture – Join a team that’s passionate about delivering excellence in every interaction
• Supportive team – Be part of a collaborative and friendly environment where your efforts are recognised
• Career growth – Gain experience across customer service, technical support, and telecoms
• Variety and pace – No two days are the same – support customers, collaborate with colleagues, and liaise with suppliers
• Trusted voice – Represent the Focus Mobile brand and make a direct impact on customer experience
What will you do?
As a Customer Service Executive – Mobile, you’ll deliver outstanding service and be a key point of contact for both customers and our internal sales team. You’ll handle queries, resolve issues, and build strong, positive relationships across the board.
Key responsibilities include:
• Providing exceptional service via phone, email, and in person
• Managing and resolving customer queries and complaints efficiently and professionally
• Supporting the mobile sales team with updates and coordination
• Escalating technical queries to the relevant teams
• Maintaining accurate and organised records using internal task systems
• Liaising with mobile networks, suppliers, and third-party partners
• Working to SLAs and individual/team targets
• Monitoring call queues and keeping waiting times low
• Identifying process improvements and contributing ideas for better service
• Championing customer needs and building lasting relationships
• Supporting internal communication with other departments as needed
What you’ll need
• Excellent telephone manner and communication skills
• Experience handling customer queries in a service environment
• Strong organisational and time management skills
• High attention to detail with strong admin capabilities
• Ability to use initiative and make decisions confidently
• Effective multitasking in a fast-paced environment
• Experience dealing with billing queries
• A strong work ethic and a commitment to punctuality and deadlines
Why join Focus Group?
We’re a people-first business, and our Customer Service team is central to our success. At Focus Group, you’ll find a collaborative, inclusive culture where your voice is heard, your work is valued, and your development matters. Join us, and be part of something that’s truly customer-focused.
Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer.
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Customer Service Executive Mobile employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive Mobile
✨Tip Number 1
Familiarise yourself with the telecoms industry and Focus Group's services. Understanding the products and solutions we offer will help you engage with customers more effectively and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the voice of Focus Mobile, being able to convey information clearly and empathetically is crucial. Role-playing common customer scenarios can help you prepare.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your proactive approach and ability to stay calm under pressure, which are key traits we're looking for.
✨Tip Number 4
Network with current or former employees of Focus Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Customer Service Executive Mobile
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise skills like communication, problem-solving, and multitasking, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries effectively. Mention specific examples of how you've resolved customer issues in the past to demonstrate your capability.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work under pressure. These traits are essential for the Customer Service Executive role at Focus Group.
Show Enthusiasm for the Company: Research Focus Group and express your enthusiasm for their customer-first culture in your application. Mention how you align with their values and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at Focus Group
✨Showcase Your Communication Skills
As a Customer Service Executive, you'll need to demonstrate excellent communication skills. Practice articulating your thoughts clearly and confidently, as well as listening actively to understand customer needs.
✨Emphasise Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Focus on your ability to stay calm under pressure and think critically to find solutions that satisfy both the customer and the company.
✨Demonstrate Empathy and Patience
In customer service, empathy is key. Be ready to discuss situations where you showed understanding and patience towards customers, especially in challenging scenarios. This will highlight your suitability for the role.
✨Research the Company Culture
Familiarise yourself with Focus Group's customer-first culture and values. Be prepared to discuss how your personal values align with theirs, and how you can contribute to their mission of delivering exceptional customer experiences.
