Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead crisis and incident management initiatives across AXA Partners globally.
- Company: AXA Partners delivers innovative assistance solutions and specialised insurance worldwide.
- Benefits: Enjoy competitive salary, 25-27 days holiday, retail discounts, and wellness perks.
- Why this job: Join a dynamic team focused on operational resilience and making a real impact.
- Qualifications: 10+ years in crisis management with strong communication and data skills required.
- Other info: Diversity is celebrated; tree planted for every new recruit!
The predicted salary is between 43200 - 72000 £ per year.
The ambition of AXA Partners’ Security organization is to evolve to a business partner role, delivering value to the business while reducing and managing their risk. This by following a risk-based strategy and security improvement program with common objectives and controls.
The Crisis and Incident Management Program Manager is a part of Central team and reports directly to the Chief Operational Resilience Officer, and is a key discipline within Operational Resilience department to ensure that Business Continuity, IT Service Continuity, and Crisis & Incident management within the AXA Partners countries is defined, implemented, and delivered in accordance with the Group Security Strategy and supports to achieve local maturity objectives in cost-effective manner. In this role, you will work closely with Operational Resilience community including local Incident Management teams across AXA Partners countries located in Europe, North America, and LATAM.
What you’ll be doing:
As the Incident Management Program Manager, you\’ll be at the forefront of our Crisis and Incident Management initiatives. Your role will involve:
- Supporting the AXA Partners Crisis Coordinator in driving our global crisis and incident management framework.
- Collaborating closely with local incident management teams to implement effective structures and processes.
- Ensuring that incident management requirements are met, including high-risk scenario testing and post-mortem analyses.
- Presenting consolidated risk assessments and gaps to the Operational Resilience Steering Committee.
- Assisting in internal and external audits to ensure compliance and effectiveness.
- Providing critical support during major incidents and crises.
- Working alongside the Chief Operational Resilience Officer to enhance our global strategies and controls.
- Promoting a culture of information security and raising awareness across the organization.
- Implementing continuous improvement processes to enhance the quality and relevance of our services.
What you’ll bring:
We’re looking for a dynamic individual with a passion for operational resilience and security. To thrive in this role, you\’ll need:
- A solid understanding of business continuity, IT service continuity, and crisis management practices.
- Proven experience in crisis and incident management as well as having led programs and initiatives in these fields
- Experience in business impact analysis, risk assessments, and developing continuity plans.
- Familiarity with relevant regulations, particularly in DORA, is a plus.
- Strong data management skills, including proficiency with reporting tools like Excel and Power BI.
- Excellent problem-solving abilities and the capacity to work independently within a global team.
- Outstanding communication skills, both excellent written and verbal, with fluency in English. Additional languages like French or Spanish would be advantageous.
- A bachelor’s degree in computer science, information systems, or a related field, along with at least 10 years of industry experience.
At AXA Partners, we celebrate diversity and are committed to creating an inclusive environment for all employees. If you\’re ready to drive change and support our mission of becoming a trusted partner for our clients, we want to hear from you!
What we offer:
At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive Salary
- 25 days rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Company Shareplan /Scheme & Loan
- Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Thrive (free mental health app)
- Free Financial Education/Pension Seminars
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response –globalhr@partners.axa
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
#J-18808-Ljbffr
Incident Management Program Manager employer: AXA Assistance Deutschland GmbH
Contact Detail:
AXA Assistance Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Program Manager
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in crisis and incident management. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the operational resilience field, especially those who have experience with AXA Partners or similar organisations. Attend relevant industry events or webinars to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully managed crises or incidents. Highlight your problem-solving skills and how you’ve contributed to business continuity in previous roles.
✨Tip Number 4
Showcase your data management skills by being ready to discuss how you've used tools like Excel or Power BI in your previous roles. Being able to present data effectively can set you apart from other candidates.
We think you need these skills to ace Incident Management Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in crisis and incident management, business continuity, and IT service continuity. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your passion for operational resilience and security. Mention how your background aligns with the responsibilities of the Incident Management Program Manager role and express your enthusiasm for contributing to AXA Partners' mission.
Highlight Relevant Skills: In your application, emphasise your strong data management skills and proficiency with reporting tools like Excel and Power BI. Also, mention any familiarity with regulations such as DORA, as this could set you apart from other candidates.
Showcase Communication Abilities: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated in previous positions. This could include leading teams, presenting risk assessments, or collaborating with stakeholders.
How to prepare for a job interview at AXA Assistance Deutschland GmbH
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Incident Management Program Manager role. Familiarise yourself with business continuity, IT service continuity, and crisis management practices, as these are crucial for the position.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific incidents you've managed in the past. Prepare examples that showcase your problem-solving abilities and how you've implemented effective structures and processes during crises.
✨Showcase Your Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. Be ready to discuss how you would present risk assessments and collaborate with local incident management teams.
✨Demonstrate Continuous Improvement Mindset
Highlight your experience with continuous improvement processes. Discuss how you've enhanced the quality and relevance of services in previous roles, as this aligns with the expectations of the position.
