Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of Toolstation, assisting customers and managing store operations.
- Company: Toolstation is a fast-growing retailer of tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, discounts, pension scheme, and health support.
- Why this job: Join a supportive team with growth opportunities and a focus on customer happiness.
- Qualifications: Experience as a key holder or supervisor is preferred, but a positive attitude is key.
- Other info: Flexible hours available; perfect for students looking to gain retail experience.
The predicted salary is between 12000 - 18000 £ per year.
Social network you want to login/join with:
Senior Store Assistant – Keyholder, Coventry
Client: Toolstation
Location: Coventry, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 93cb8e85ee50
Job Views: 2
Posted: 12.07.2025
Expiry Date: 26.08.2025
Job Description:
What you\’ll do
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we\’re focused on helping you grow with us. Many of our managers started on the shop floor and now run their own stores or oversee operations.
If you\’re after a fast-paced role with an employee-focused retailer passionate about customer satisfaction, this could be the perfect fit for you! This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, and you\’ll also be involved with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This position involves supporting colleagues to deliver excellent customer experiences. While retail experience is not essential, some experience as a key holder or supervising team members is preferred.
Get stuck in: Handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Engage with customers and stay efficient during busy times to ensure a great experience.
Ask the right questions: Show genuine interest in customers\’ projects to help them find everything they need.
Be Proactive: Promote Toolstation Club and Trade Accounts, signing customers up to enjoy great deals and prices.
Keyholder responsibility: Open and close the store, assign daily tasks, and provide supervisory cover when needed.
What you\’ll bring
A friendly personality: Help maintain high store standards and create an enjoyable workplace.
Reliability: Be dependable and flexible, supporting customers and team members.
Accountability: Take charge in previous roles and step up when needed.
Your best self: Bring energy, enthusiasm, and let your personality shine.
What you\’ll get
Why Join Us?
At Toolstation, your career is in your hands. Opportunities for advancement, role exploration, and wider group opportunities are available. We support your growth through training, including our Toolstation Academy and Apprenticeship programmes.
Benefits include:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support with Aviva Digicare +
- Financial education, support, and awards
- Discounts at over 1,000 retailers
About Toolstation
We’re a fast-growing UK retailer of tools, accessories, and building supplies, trusted by trade professionals and DIY enthusiasts. As part of Travis Perkins plc, we offer exciting growth opportunities for ambitious individuals.
#J-18808-Ljbffr
Senior Store Assistant - Keyholder employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant - Keyholder
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the ins and outs of what they offer will help you engage with customers effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's a phone call or an in-person chat, being friendly and approachable can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your previous experience as a keyholder or supervisor. Highlight specific examples where you've taken charge or supported your team, as this aligns with the responsibilities of the role.
✨Tip Number 4
Demonstrate your flexibility and reliability. Since the role requires early starts and late finishes, emphasising your willingness to adapt to different shifts can make you a more attractive candidate.
We think you need these skills to ace Senior Store Assistant - Keyholder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you were a key holder or supervised team members. Emphasise your customer service skills and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Toolstation and how your values align with theirs, particularly around customer service and teamwork.
Showcase Your Personality: Since this role requires a friendly personality, let your character shine through in your application. Use a conversational tone and share anecdotes that demonstrate your positive attitude and commitment to providing great customer experiences.
Highlight Flexibility and Reliability: Given the store's operating hours, emphasise your availability for early starts and late finishes. Mention any past experiences where you demonstrated reliability and flexibility in your work schedule.
How to prepare for a job interview at Toolstation
✨Show Your Customer Service Skills
As a Senior Store Assistant, you'll be the friendly face of Toolstation. Be prepared to share examples of how you've provided outstanding customer service in the past, and demonstrate your ability to engage with customers genuinely.
✨Demonstrate Reliability and Flexibility
Reliability is key for this role, especially since you'll be trusted with keyholder responsibilities. Highlight your punctuality and willingness to adapt to different shifts or tasks when discussing your previous work experiences.
✨Prepare for Hands-On Questions
Expect questions about handling deliveries, stocking shelves, and maintaining store standards. Be ready to discuss your experience with these tasks and how you approach physical work, especially in varying weather conditions.
✨Express Your Enthusiasm for Growth
Toolstation values employees who are eager to grow within the company. Share your career aspirations and how you see yourself progressing in the retail industry, showing that you're committed to developing your skills.
