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- Tasks: Support sales teams, process orders, and build customer relationships in the food industry.
- Company: Join Mercury Hampton Ltd, a world leader in technical products for food production.
- Benefits: Earn up to £28,000 plus bonuses, with flexible hours and hybrid work options.
- Why this job: Be part of a successful team where 96% of employees stay long-term and thrive.
- Qualifications: Strong maths, IT skills, and previous B2B experience preferred; training provided.
- Other info: Join a global business dedicated to excellence and career development.
The predicted salary is between 22400 - 33600 £ per year.
Up to 28000 per annum, +Bonus, +Comprehensive Package
Customer Service Representative- Food Industry Technical Products at Mercury Hampton Ltd
- Customer Service Representative
- Technical Products to the Food Industry
- Salary to £28,000 + Bonus + Comprehensive Package
- Reduced Hours (27.5) – 8.30am – 2.30pm considered (Hybrid option in the short term)
- World Leading Manufacturer
This business is theleading manufacturer of technical products for the food production sector, renowned for their quality products and their innovation, reliability, and performance. They are looking for a professional commercially minded individual who has exceptional customer relationship skills, to support the sales effort across the UK & Ireland. Ideally you will have experience within a business-to-business environment and will be able to support customers with technical knowledge and support (with training, of course).
What You Will Do:
- To provide internal commercial support to the field sales team to ensure customer’s expectations are met and service levels exceeded.
- Processing orders.
- Monitor and analyse Customer order patterns.
- Liaise with internal colleagues to ensure orders are being processed effectively.
- Partner and work closely with key members of the field sales team to provide support.
- Establish strong relationships with their international colleagues.
- Assisting where required to assist management and help drive the business forward.
What You Will Have:
- Good mathematic, written English and IT skills (Microsoft applications).
- Intermediate level Microsoft Excel skills. This is essential to the role.
- Previous experience of Navision would be useful.
- Strong interpersonal skills, being both persuasive and assertive.
- Methodical and logical with an ability to provide solutions.
- Highly organised, disciplined and able to maintain high standards while unsupervised
- In possession of a strong work ethic.
You will be joining a global business who focus on creating long-term value for customers and employees through a passionate dedication to excellence, providing a sustained competitive advantage in a dynamic global market. They achieve success by developing industry-leading technology, investing globally, and delivering results for customers and creating career opportunities and development for colleagues.
The best part of this is, if you are successful in getting the job, we guarantee that you are going to love it. Why? For every 100 people we recruit, 96% are still with their company 12-months later, and 94% are still there 2-years later. That speaks for itself.
Want to be a part of this? Of course, you do! If you have the entrepreneurial spirit and passion this position requires then get in touch now before the deadline expires.
To apply, click on the apply button below, contact Richard York, or call the Mercury Hampton office directly on 01925 937 311. We aim to respond to all successful applicants within two working days.
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Customer Service Representative- Food Industry Technical Products employer: Mercury Hampton Ltd
Contact Detail:
Mercury Hampton Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative- Food Industry Technical Products
✨Tip Number 1
Familiarise yourself with the food industry and technical products. Understanding the specific challenges and needs of this sector will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially if you’re not already confident. Since intermediate Excel skills are essential for this role, being able to showcase your proficiency can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the food industry. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Prepare to discuss your customer relationship skills in detail. Think of specific examples where you've successfully managed customer expectations or resolved issues, as this will demonstrate your capability to excel in a customer service role.
We think you need these skills to ace Customer Service Representative- Food Industry Technical Products
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any technical knowledge related to the food industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and ability to support sales teams. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Technical Skills: Emphasise your proficiency in Microsoft applications, especially Excel, as well as any experience with Navision. This will show that you have the necessary skills to handle the technical aspects of the role.
Show Enthusiasm for the Company: In your application, express your passion for working with a leading manufacturer in the food production sector. Mention why you are excited about the opportunity to contribute to their success and how you align with their values.
How to prepare for a job interview at Mercury Hampton Ltd
✨Showcase Your Customer Relationship Skills
Since the role requires exceptional customer relationship skills, be prepared to share examples of how you've successfully managed customer interactions in the past. Highlight your ability to build rapport and resolve issues effectively.
✨Demonstrate Technical Knowledge
Familiarise yourself with the technical products relevant to the food industry. Be ready to discuss how you can support customers with technical queries, even if you will receive training. Showing initiative in understanding the products will impress the interviewers.
✨Highlight Your Organisational Skills
The job requires a highly organised individual. Prepare to discuss your methods for staying organised and managing multiple tasks, especially in a fast-paced environment. Use specific examples to illustrate your approach.
✨Prepare for Questions on Microsoft Excel
As intermediate Excel skills are essential, brush up on your knowledge of Excel functions and features. Be ready to discuss how you've used Excel in previous roles, particularly in analysing data or processing orders.
