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- Tasks: Join the Guest Liaison team to ensure a seamless guest experience at The Emory.
- Company: The Emory is a luxury hotel in London, designed by the late Lord Richard Rogers.
- Benefits: Enjoy excellent salary, family-friendly policies, wellness support, and generous discounts.
- Why this job: Be part of a high-performing team delivering unparalleled service in a stunning environment.
- Qualifications: Previous experience in a luxury hotel environment is preferred.
- Other info: Opportunities for career development and memorable experiences await you!
The predicted salary is between 24000 - 36000 £ per year.
Emory Assistant(Butler)
The Emory
A fantastic opportunity has arisen for a passionate and motivated Emory Assistant to join the opening Guest Liaison team at The Emory.
The Maybourne is proud to introduce a new architectural landmark to London. The final project designed by the late Lord Richard Rogers, The Emory will be an exclusive, world-class hub of art and culture which marks the addition of a modern masterpiece to the group\’s global luxury estate. Situated on Knightsbridge and overlooking Hyde Park, The Emory will present 60 extraordinary suites set over 8 floors and a spectacular penthouse occupying the entire 9th floor.
As an Emory Assistant you will work discreetly to follow the “guest journey” and coordinate with all relevant departments to create a flawless and hassle-free guest experience.
Main responsibilities of the role include but are not limited to:
- Assist Guest Services Team with arrival and departure process, ensuring a seamless and discreet service.
- Assist the Guest Liaison Team with organising unpacking and packing via the Valet team of guest luggage.
- Continue developing and updating guest profiles by noting preferences, logging and communicating with colleagues to define and enhance the service offering.
- Work alongside the Guest Services Team to coordinate arrivals and departures.
- Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards at all times.
Successful candidates for the Emory Assistant opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service.
We anticipate applicants will have previous experience in a similar role, and will have worked in a luxury hotel environment.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.
Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:
Financial Stability
- Excellent salary package.
- Family Friendly company policies including enhanced Maternity and Paternity Pay.
- Holiday allowance increase after 3 and 5 years of service.
- Travel Season Ticket Loans.
- Pension Scheme*.
- Salary Sacrifice.
- Holiday Trading.
- Retail Discount.
Health and Wellbeing Support
- Subsidised monthly Podiatrist and Masseuse treatments.
- Flu vaccination vouchers*.
- Eye test vouchers and contributions towards glasses*.
- A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
- On and off-site Occupational Health Service.
- Death in Service salary contribution.
- Various wellbeing activities focused on mental and physical health.
- A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
- Cycle to Work.
- Wellbeing & Social Champions.
- Volunteering opportunities.
Recognition and Career Development
- Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
- Instant colleague recognition and award programme with generous prizes.
- Colleague of the month nominations with generous prizes.
- Additional paid day off to celebrate your Birthday.
- Internal transfer and promotion opportunities.
- In-house training and development team with a strong focus on career progression and personal growth.
- Long service awards.
Memorable experiences
- Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
- Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
- 50% Food and Beverage discount* across the Maybourne.
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
- Wedding and Baby gifts.
- Retirement functions.
*Terms and conditions apply to all benefits.
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Emory Assistant (Butler) employer: The Emory
Contact Detail:
The Emory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emory Assistant (Butler)
✨Tip Number 1
Familiarize yourself with The Emory's unique offerings and services. Understanding the specific guest experience they aim to provide will help you demonstrate your passion for the role during the interview.
✨Tip Number 2
Network with current or former employees of The Emory or other luxury hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your previous experiences in luxury hospitality. Be ready to share specific examples of how you've contributed to creating exceptional guest experiences in past roles.
✨Tip Number 4
Showcase your commitment to quality service by researching LQA and Forbes standards. Being knowledgeable about these benchmarks will demonstrate your dedication to maintaining high service levels.
We think you need these skills to ace Emory Assistant (Butler)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Emory Assistant position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in luxury hotel environments. Emphasize any previous roles where you assisted with guest services or coordinated with multiple departments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past work that demonstrate your dedication to quality service.
Highlight Soft Skills: In your application, emphasize soft skills such as communication, teamwork, and attention to detail. These are crucial for the Emory Assistant role, where creating a seamless guest journey is essential.
How to prepare for a job interview at The Emory
✨Show Your Passion for Guest Experience
Make sure to express your genuine enthusiasm for creating exceptional guest experiences. Share specific examples from your previous roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Team Collaboration Skills
Highlight your ability to work seamlessly with different departments. Discuss how you have effectively communicated and coordinated with colleagues in past positions to enhance service delivery.
✨Familiarize Yourself with Luxury Standards
Research the LQA and Forbes standards that The Emory adheres to. Be prepared to discuss how you can contribute to maintaining these high standards in your role as an Emory Assistant.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview about the team dynamics, guest services processes, and opportunities for professional development within The Emory. This shows your interest and commitment to the position.
