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- Tasks: Serve customers and exceed their expectations while ensuring store compliance.
- Company: Join Certas Energy, a growing FTSE100 company with 83 locations across the UK.
- Benefits: Enjoy flexible hours, a competitive salary, health plans, and a discount scheme.
- Why this job: Be part of a supportive culture focused on personal development and safety.
- Qualifications: No experience needed; just bring your enthusiasm and customer service skills.
- Other info: Opportunity for career progression through our Retail Academy.
We currently have an opportunity for a Retail Sales Assistant to work 18 hours a week in our Portland Place outlet in Hamilton.
What we are looking for:
- A good appreciation of customer service
- No experience necessary as full training will be given
- Hardworking and reliable
- Polite and professional
- In order to comply with petrol licencing regulations you must be over 18
Interested? What is in it for you:
- Option to join our Simply Health plan, which includes Dental, Remote GP Services, Physio and lots more
- The salary for this role is £12.60 per hour (the Real Living Wage)
- Flexible working hours per week
- 20 days annual leave (pro-rata)
- Access to our Discount scheme
- Pension contributions
- Life Assurance (Up to 4 times annual salary)
- We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives
- Focus on personal development and talent mean we are able to support our colleagues to thrive within a fast paced environment
- Annual Volunteering Day
About the role:
Using your excellent customer service skills, you will be responsible for serving our customers and going the extra mile to exceed their expectations.
Complying with company policy in relation to health and safety, cash management and stock management, you’ll play your part in ensuring the store remains compliant, and that its sales targets are continuously achieved.
About you:
You’ll have some customer service experience and excellent interpersonal skills. Ideally you will have experience of working with a retail store with the ability to deliver success in an enthusiastic and positive manner.
What you’ll receive:
The salary for this role is £12.60 per hour (the Real Living Wage). You’ll also receive other benefits including our discount schemes, pension contributions and a commitment to your personal and professional development.
We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives. This, teamed with many programs of learning, development and talent nurture mean we are able to support our colleagues to thrive within a fast paced environment.
Working for us:
Our network of 83 locations UK wide offers an opportunity to progress within an organisation that is part of a FTSE100 company who have demonstrated consistent growth for many years. Our partnerships with Spar, Shell and Gulf enable Certas Energy to deliver growth in all areas of the business. In 2021 we launched our Retail Academy, a programme to support internal career progression within our retail and wider business.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an equal opportunities employer.
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Customer Service Assistant employer: Certas Energy Ltd
Contact Detail:
Certas Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values of Certas Energy. Understanding their commitment to safety and compliance will help you align your responses during any interviews, showcasing that you share their priorities.
✨Tip Number 2
Prepare to demonstrate your customer service skills through examples from your past experiences, even if they are not directly related to retail. Think about times when you went above and beyond for someone, as this will resonate well with the role.
✨Tip Number 3
Research common customer service scenarios in retail settings. Being able to discuss how you would handle specific situations can set you apart from other candidates and show your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Certas Energy if possible. They can provide insights into the interview process and what the company values most in their employees, giving you an edge in your application.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise any customer service experience you have, even if it's informal. Mention specific instances where you went above and beyond for a customer, as this aligns with the company's focus on exceeding customer expectations.
Show Enthusiasm for the Role: Express your genuine interest in the position and the company. Use positive language to convey your eagerness to learn and grow within the retail environment, which is important for a role that values personal development.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Highlight your reliability, professionalism, and any relevant experiences that demonstrate your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you are a good fit for the role. Include your understanding of the company's values, such as safety and compliance, and how you can contribute to their culture.
How to prepare for a job interview at Certas Energy Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your understanding of what excellent customer service looks like. Share any relevant experiences, even if they are from different contexts, to demonstrate your ability to engage positively with customers.
✨Research the Company
Familiarise yourself with Certas Energy and their values, especially their commitment to safety and compliance. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about examples where you went above and beyond for a customer or resolved a difficult situation, as this will highlight your problem-solving skills and dedication.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the training process, opportunities for personal development, or the team culture. This shows that you are proactive and genuinely interested in growing within the company.
