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- Tasks: Serve customers and exceed their expectations while ensuring store compliance.
- Company: Join Certas Energy, a growing FTSE100 company with 83 locations across the UK.
- Benefits: Enjoy flexible hours, a competitive salary, health plans, and a discount scheme.
- Why this job: Be part of a supportive culture focused on personal development and safety.
- Qualifications: No experience needed; just bring your enthusiasm and customer service skills.
- Other info: Opportunity for career progression through our Retail Academy.
Join our Team as a Retail Customer Service Assistant.
Location: Portland Place – Hamilton
Hours: 12 hours per week
Are you enthusiastic about delivering great customer service? Are you looking for a flexible role with real career potential?
We currently have an exciting opportunity for a Retail customer service assistant to join our team in our petrol filling station/ store.
What We are Looking For:
- Excellent customer service skills.
- Retail experience desirable but not essential, as full training provided.
- Hardworking, dependable, and eager to learn.
- Polite, professional, and friendly.
- Must be eighteen or over (due to petrol licensing regulations) and lone working requirements.
What is in It for You:
- £12.60 per hour – the Real Living Wage.
- Flexible working hours, you must be available to work various shifts over 7 days.
- Access to our Simply Health plan (includes dental, physio, remote GP & more).
- Staff discount scheme.
- Pension contributions.
- Life Assurance (up to four times annual salary).
- Long service awards after 2 years.
- Apprenticeships schemes available.
- Industry leading training platform.
About the Role:
You will be the face of our store, providing great service and going the extra mile to delight our customers.
From handling transactions to managing stock and ensuring health & safety compliance, you will help keep our store running smoothly and successfully.
About You:
You bring enthusiasm, positivity, and a customer-first attitude.
While retail experience is a bonus, it is not essential – we will give you all the training you need to succeed.
Working with Certas Energy:
Certas Energy is part of a FTSE100 company with a record of growth. Our partnerships with Spar, Esso, and Gulf fuel our success, and our Retail Academy supports internal career progression across the business.
Ready to take the next step? Apply today!
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Customer Service Assistant employer: Certas Energy Ltd
Contact Detail:
Certas Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values of Certas Energy. Understanding their commitment to safety and compliance will help you align your responses during any interviews, showcasing that you share their priorities.
✨Tip Number 2
Prepare to demonstrate your customer service skills through examples from your past experiences, even if they are not directly related to retail. Think about times when you went above and beyond for someone, as this will resonate well with the role.
✨Tip Number 3
Research common customer service scenarios in retail settings. Being able to discuss how you would handle specific situations can set you apart from other candidates and show your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Certas Energy if possible. They can provide insights into the interview process and what the company values most in their employees, giving you an edge in your application.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise any customer service experience you have, even if it's informal. Mention specific instances where you went above and beyond for a customer, as this aligns with the company's focus on exceeding customer expectations.
Show Enthusiasm for the Role: Express your genuine interest in the position and the company. Use positive language to convey your eagerness to learn and grow within the retail environment, which is important for a role that values personal development.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Highlight your reliability, professionalism, and any relevant experiences that demonstrate your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you are a good fit for the role. Include your understanding of the company's values, such as safety and compliance, and how you can contribute to their culture.
How to prepare for a job interview at Certas Energy Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your understanding of what excellent customer service looks like. Share any relevant experiences, even if they are from different contexts, to demonstrate your ability to engage positively with customers.
✨Research the Company
Familiarise yourself with Certas Energy and their values, especially their commitment to safety and compliance. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about examples where you went above and beyond for a customer or resolved a difficult situation, as this will highlight your problem-solving skills and dedication.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the training process, opportunities for personal development, or the team culture. This shows that you are proactive and genuinely interested in growing within the company.
