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- Tasks: Assist customers and manage catering equipment for TransPennine Express trains.
- Company: Join SSP UK & Ireland, a leading provider of catering services in the railway industry.
- Benefits: Enjoy discounted meals, employee discounts, and 28 days holiday pro rata.
- Why this job: Be part of a dynamic team with award-winning training and career growth opportunities.
- Qualifications: Must be 18+ and physically capable for manual tasks.
- Other info: Full-time role with rotational shifts; training provided.
Customer Service Assistant for TransPennine Express (TPE) at
Liverpool
Lime Street Train Station.
Pay Rate: £13.20 per hour.
Hours
: Full Time (40 hours) and Part Time (16 hours over 2 days per week)
Shifts
: Rotational shifts between 5:30am and 9pm, including some weekends
.
- Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
As a Customer Service Assistant You\’ll
- Operating platform trucks for train-side deliveries (Full training provided).
- Loading/offloading catering equipment/stock from TPE trains.
- Order assembly and stock control.
- Comply with Health & Safety/Food Hygiene Regulations.
WHY JOIN AS CUSTOMER SERVICE ASSISTANT?
At Rail Gourmet, we don\’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Discounted Meal while on shifts.
- Employee Discounts.
- Friends and Family Discount App.
- Award-winning training, apprenticeships and development programs.
- Health & Wellbeing Support.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of
Customer Services Assistant employer: SSP UK & Ireland
Contact Detail:
SSP UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Service Assistant at TransPennine Express. Understanding the role's requirements, such as manual loading and unloading, will help you demonstrate your readiness for the physical aspects of the job during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be prepared to share examples of how you've provided excellent service, as this is crucial for a position that focuses on delivering a first-class experience to customers.
✨Tip Number 3
Show your enthusiasm for working in a dynamic environment like the railway industry. Research SSP UK & Ireland and their commitment to quality service, and be ready to discuss why you want to be part of their team during your interview.
✨Tip Number 4
Prepare to discuss your availability for rotational shifts, including weekends. Being flexible with your schedule can set you apart from other candidates, as it shows your willingness to meet the demands of the role.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Services Assistant role. Highlight any specific skills or experiences you have that align with these duties.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, manual handling, or any related fields. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention your physical capability and willingness to comply with health and safety regulations.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism.
How to prepare for a job interview at SSP UK & Ireland
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Assistant. Be prepared to discuss how your skills and experiences align with the tasks, such as manual loading and unloading, and operating platform trucks.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, think of examples from your past experiences where you provided excellent service. Be ready to explain how you handle difficult situations or complaints effectively.
✨Demonstrate Physical Capability
Given that the role requires physical stamina, be prepared to discuss your ability to perform manual tasks. You might want to mention any relevant experiences that showcase your physical capability and willingness to work in a physically demanding environment.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the training process, team dynamics, or opportunities for career advancement within SSP UK & Ireland. It shows your genuine interest in the role and the company.
