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- Tasks: Manage claims from start to finish, acting as the main contact for customers and suppliers.
- Company: Sedgwick is a leading company in insurance, dedicated to helping people navigate unexpected challenges.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and a generous holiday allowance.
- Why this job: Join a supportive team, access cutting-edge technology, and shape the future of the insurance industry.
- Qualifications: Experience in claims management and excellent communication skills are essential; commitment to professional development is a must.
- Other info: This role offers extensive training and opportunities for career progression within a caring culture.
The predicted salary is between 30000 - 42000 £ per year.
Pay: £25,500.00-£28,000.00 per year
Job Description:
Claims Bordereaux Technician
Location: Remote
Company: Sedgwick
Job Type: Full-time (35 hours pw)
About the Role:
Sedgwick Resource Solutions are seeking Multilingual Claims Support Handlers to support our client with their European insurance administration, data and correspondence.
This is an exciting opportunity for individuals fluent in either French, Spanish, or German (in addition to English) who have experience in either data analysis, or bordereau processing/familiar with large dataset, and a background in insurance or broking whether this is in claims or from an administration, or sales side.
This role offers a unique opportunity to work within a specialist team, where you will be \’loaned\’ out to both internal and external clients to offer your expertise.
The opportunity allows successful candidates to enhance their skillset, network with a diverse range of clients, develop knowledge of a variety of systems, and still be supported by your team and Sedgwick. Each assignment typically lasts between 3–12 months, meaning that no two days will ever be the same!
Successful candidates will be employed on a secondment model, meaning you will be assigned to various teams based on business needs. While the assignments are temporary in nature, this is a permanent role, and after one secondment concludes, you will transition to another project within the organisation. For this reason you will need to be comfortable with change and have the ability adapt based on the current assignment.
This role is fully remote; however, when working with our clients, you may be required to travel to their offices for training (including overnight stays, paid for by the company). You may also be required to attend our offices for meetings and events.
Your Key Responsibilities:
- Update information within the claims management system.
- Process payments and recoveries from European offices.
- Correspond with European offices via phone and email.
- Monitor the shared inbox to ensure all outstanding items are addressed promptly.
- Review the Bordereaux Excel list for any incomplete months received from Credit Control and take necessary action.
- Organise and save all documentation received from Credit Control in the appropriate folders.
- Update new claim payments and reserves accurately using previous month templates, ensuring correct alignment with corresponding claims and policies.
- Maintain and update claims and reserves in the SID system.
- Generate monthly reports detailing reserves and claim payments as required.
- Liaise with Credit Control, Underwriters, and Brokers to resolve queries, implement changes, and provide assistance where needed.
- Communicate with senior claim handlers to obtain authorisation for payments when necessary.
Your Skills & Experience:
- Must be Fluent in English and either French, Spanish, or German (spoken and written).
- Experience with bordereaux or large data sets desirable
- Familiarity with claims management systems or similar platforms.
- Some knowledge of claims, ideally property, casualty, or motor.
- The desire to learn and develop within the insurance industry.
- Strong analytical and organisational skills.
- Ability to work independently with minimal supervision.
- Excellent communication and relationship-building abilities.
- Great attention to detail!
- Proficiency in MS Office, especially Excel and Outlook.
Your New Benefits
- Flexible work options: Enjoy remote working to support your work-life balance.
- Generous Holiday: 25 days of annual leave, plus bank holidays, with an option to purchase more holidays throughout the year.
- Customisable Flexi-Benefits: Choose benefits that suit your lifestyle.
- Professional Growth: Access training with industry experts and qualifications like Cert CII and BDMA, with financial rewards upon completion.
- Referral Scheme: Earn a financial reward when your referred colleagues complete their probation period successfully.
- Pension Scheme: Self-invested personal pension above the statutory minimum.
- Reward & Recognition: Earn vouchers for popular retailers in categories like retail, dining, and entertainment by sending and receiving \’points\’ to colleagues within the business.
- Health & Wellbeing: Select from benefits like eyecare vouchers, cycle-to-work schemes, and digital consultations, designed to keep you healthy and supported.
- Green Car Scheme: Lease an electric vehicle with home charge point installation (if required) through our partner supplier.
- Life Assurance: Cover for you, with the option of adding your partner in the event of death while in service, regardless of medical history.
- Critical Illness Cover: Receive a lump sum if diagnosed with conditions like cancer, a heart attack, or stroke.
- Group Income Protection: Cover up to 60% of your salary after six months of incapacity.
All successful candidates will be subject to DBS and vetting checks, and offers of employment will be dependent on these results.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Application question(s):
- What language do you speak?
- What experience do you have within the claims/insurance environment?
- Can you fluently write and speak in English and in one of the desired languages?
Work Location: Remote
Claims Technician employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Technician
✨Tip Number 1
Familiarise yourself with the claims process and terminology. Understanding the ins and outs of managing claims will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively interacted with clients or stakeholders in previous roles. Being able to articulate your experiences clearly will demonstrate your suitability for the role.
✨Tip Number 3
Research Sedgwick's culture and values. Understanding what makes us unique will allow you to align your answers with our mission, showing that you're not just looking for any job, but specifically want to be part of our team.
✨Tip Number 4
Prepare to discuss your commitment to professional development. Highlight any relevant courses or qualifications you are pursuing, especially those related to the Chartered Institute of Loss Adjusters, as this shows your dedication to the field.
We think you need these skills to ace Claims Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management. Use specific examples that demonstrate your communication skills and ability to handle multiple clients, as these are key for the Claims Technician role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the insurance industry and your commitment to professional development. Mention your interest in obtaining the Cert CILA qualification and how you can contribute to Sedgwick's mission.
Showcase Your Communication Skills: In your application, emphasise your excellent communication abilities. Provide examples of how you've successfully negotiated settlements or explained complex information to stakeholders in previous roles.
Highlight Adaptability and Technology Use: Sedgwick values flexibility and the use of technology. Mention any experience you have with digital tools or technologies in your previous roles, and express your enthusiasm for embracing change and innovation in the claims process.
How to prepare for a job interview at Sedgwick
✨Showcase Your Claims Experience
Make sure to highlight your previous experience in managing claims. Be prepared to discuss specific cases where you successfully navigated complex situations, as this will demonstrate your capability and understanding of the role.
✨Communicate Clearly
Since excellent communication skills are crucial for this position, practice explaining complex details in a simple manner. You might be asked to role-play scenarios, so being articulate and clear will set you apart.
✨Demonstrate Flexibility and Adaptability
Sedgwick values flexibility and a willingness to embrace change. Prepare examples from your past experiences where you adapted to new processes or technologies, showcasing your ability to thrive in a dynamic environment.
✨Express Your Commitment to Professional Development
Mention your dedication to pursuing the Chartered Institute of Loss Adjusters' Cert CILA qualification. This shows your ambition and commitment to growing within the industry, which aligns with Sedgwick's values.
