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- Tasks: Support and manage teams, ensuring high-quality service delivery and training.
- Company: Join Paragon, a leading multinational insurance company based in Sheffield.
- Benefits: Enjoy a Monday to Friday schedule with various employee benefits.
- Why this job: Gain leadership experience while working in a dynamic team environment.
- Qualifications: Experience in team support, excellent communication skills, and a proactive attitude required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview An opportunity has become available for an experienced Deputy Team Leader to join the team at Paragon\’s Client site, a leading multinational insurance company, based in Sheffield. The Deputy Team Leader is required to support teams across the range of onsite services and therefore the role requires a flexible indivudual capable of working within the team but also stepping up to manage the team during any Team Leader/ Senior Team Leader absence. Hours: Monday to Friday either 8am-5pm or 9am – 6pm Your main duties would include: * Deliver services to the required Service Levels (SLAs) and high quality standards * Support the Team Leader to manage the team and ensure all team members are adequately trained * Ensure all processes are followed accurately and to flag any process or service failures to line manager * Represent Paragon positively at all times demonstrating professionalism and pride in the service * Provide technical and process support to the team, and flexible and responsive assistance to colleagues * Deal with client issues escalated from the team promptly, keeping the Team Leader informed and escalating when necessary * Provide constructive feedback on team members to support the Team Leader in 1:1 and performance reviews * Assist the Team Leader in maintaining adequate service cover across all areas particularly during periods of holiday and sickness within the team * Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve enquiries escalated by the team * Fully adhere to operational processes and Paragon and Aviva policies * Be aware of safe working practices, and maintain a tidy and safe work area and ensure servicing of all equipment is carried out safely and on time * Support continuous improvement by identifying and delivering areas for change to quality or service * Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly * Undertake any other reasonable duties as requested by line manager and lead the team and take on the duties of the Team Leader in their absence Skills and Attributes we are looking for * Exsisting experience in supporting leading a team * Excellent verbal and written communication skills * The ability to achieve, and support colleagues to achieve, agreed deadlines * Able to support process review and continuous improvement within onsite services * Able to work well as part of a team and step up to motivate and lead the team when required * Diligent, conscientious attitude with a strong work ethic * PC literate and competent in Microsoft Office packages * Client focused and strives to exceed client expectations * Previous experience of onsite services is desirable (mailroom, archiving, print and fulfilment envrionments) * Demonstrates a proactive and positive approach * Problem solving skills with the ability to multi-task and work under pressure to tight deadlines Various Employee Benefits included Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status
Deputy Team Leader employer: Devonshire Appointments
Contact Detail:
Devonshire Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Team Leader
✨Tip Number 1
Familiarise yourself with the specific services offered by Paragon and Aviva. Understanding their operational processes and service levels will help you demonstrate your knowledge during interviews and show that you're ready to step into the Deputy Team Leader role.
✨Tip Number 2
Highlight your experience in team leadership and support. Be prepared to discuss specific examples where you've successfully motivated a team or resolved conflicts, as this will showcase your ability to manage and lead effectively.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled tight deadlines in previous roles. This is crucial for the Deputy Team Leader position, so think of scenarios where you've successfully navigated challenges.
✨Tip Number 4
Network with current or former employees of Paragon or similar companies. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Deputy Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and support roles. Emphasise your ability to manage teams, deliver high-quality services, and maintain client relationships.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the job requirements. Mention specific examples of how you've successfully led teams or improved processes in previous positions.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with both team members and clients.
Showcase Problem-Solving Abilities: Include instances where you've successfully resolved issues or improved service delivery. This will illustrate your proactive approach and ability to work under pressure, which are key attributes for the Deputy Team Leader position.
How to prepare for a job interview at Devonshire Appointments
✨Showcase Your Leadership Skills
As a Deputy Team Leader, you'll need to demonstrate your ability to lead and support a team. Be prepared to share examples of how you've successfully managed or motivated a team in the past, especially during challenging situations.
✨Communicate Clearly and Professionally
Excellent communication is key for this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. Consider preparing answers to common interview questions that highlight your communication skills.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Think of specific instances where you've identified issues and implemented solutions. Be ready to discuss these examples during the interview to showcase your proactive approach.
✨Understand the Company and Its Values
Research Paragon and its client, Aviva, to understand their values and service standards. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in the position.
