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For Companies At a Glance
- Tasks: Support and manage teams, ensuring high-quality service delivery and training.
- Company: Join Paragon, a leading multinational insurance company based in Sheffield.
- Benefits: Enjoy a Monday to Friday schedule with various employee benefits.
- Why this job: Gain leadership experience while working in a dynamic team environment.
- Qualifications: Experience in team support, excellent communication skills, and a proactive attitude required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview
We are seeking an experienced Deputy Team Leader to join Paragon\’s client site, a leading multinational insurance company based in Sheffield.
The Deputy Team Leader will support onsite services across various teams, requiring flexibility to work within the team and to step up as acting Team Leader during absences.
Hours: Monday to Friday, either 8am-5pm or 9am-6pm
Main duties include:
- Deliver services meeting SLAs and quality standards
- Support the Team Leader in managing and training the team
- Ensure processes are followed and escalate issues as needed
- Represent Paragon professionally and positively
- Provide technical support and assist colleagues flexibly
- Handle escalated client issues promptly and keep the Team Leader informed
- Contribute to team performance reviews with constructive feedback
- Assist in maintaining service coverage during absences
- Maintain professional relationships with clients and resolve escalated enquiries
- Adhere to operational, Paragon, and Aviva policies
- Follow safe working practices and maintain a tidy, safe workspace
- Identify and implement improvements in quality or service
- Manage stock levels and report equipment issues
- Perform other duties as assigned and cover Team Leader duties in their absence
Skills and Attributes:
- Experience in supporting or leading a team
- Excellent communication skills
- Ability to meet deadlines and support team performance
- Support process review and continuous improvement
- Teamwork and leadership skills
- Conscientious with a strong work ethic
- Proficient in Microsoft Office
- Client-focused with a drive to exceed expectations
- Experience in onsite services (desirable)
- Proactive and positive attitude
- Problem-solving and multitasking abilities under pressure
Various employee benefits included.
Please note, only successful applicants will be contacted due to high response volume.
We are an equal opportunity employer, welcoming applicants from all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
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Deputy Team Leader employer: Devonshire Appointments
Contact Detail:
Devonshire Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Team Leader
✨Tip Number 1
Familiarise yourself with the specific services offered by Paragon and Aviva. Understanding their operational processes and service levels will help you demonstrate your knowledge during interviews and show that you're ready to step into the Deputy Team Leader role.
✨Tip Number 2
Highlight your experience in team leadership and support. Be prepared to discuss specific examples where you've successfully motivated a team or resolved conflicts, as this will showcase your ability to manage and lead effectively.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled tight deadlines in previous roles. This is crucial for the Deputy Team Leader position, so think of scenarios where you've successfully navigated challenges.
✨Tip Number 4
Network with current or former employees of Paragon or similar companies. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Deputy Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and support roles. Emphasise your ability to manage teams, deliver high-quality services, and maintain client relationships.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the job requirements. Mention specific examples of how you've successfully led teams or improved processes in previous positions.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with both team members and clients.
Showcase Problem-Solving Abilities: Include instances where you've successfully resolved issues or improved service delivery. This will illustrate your proactive approach and ability to work under pressure, which are key attributes for the Deputy Team Leader position.
How to prepare for a job interview at Devonshire Appointments
✨Showcase Your Leadership Skills
As a Deputy Team Leader, you'll need to demonstrate your ability to lead and support a team. Be prepared to share examples of how you've successfully managed or motivated a team in the past, especially during challenging situations.
✨Communicate Clearly and Professionally
Excellent communication is key for this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. Consider preparing answers to common interview questions that highlight your communication skills.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Think of specific instances where you've identified issues and implemented solutions. Be ready to discuss these examples during the interview to showcase your proactive approach.
✨Understand the Company and Its Values
Research Paragon and its client, Aviva, to understand their values and service standards. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in the position.
