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- Tasks: Lead change management processes and ensure effective service delivery in a dynamic IT environment.
- Company: Join a market-leading organisation in London Docklands, thriving with year-on-year growth.
- Benefits: Enjoy a hybrid work model, competitive salary, and annual discretionary bonuses.
- Why this job: Be part of an innovative team shaping the future of IT services with impactful projects.
- Qualifications: 5+ years in Service Management and 3+ years in Change Management required; ITIL certification essential.
- Other info: Opportunity to work with key stakeholders and enhance your career in a supportive environment.
The predicted salary is between 42000 - 98000 £ per year.
Infrastructure Service Manager – ITIL, Change management (AVP) London Docklands (Hybrid – 2 days in office) Up to £70,000 per annum + annual discretionary bonus Fantastic opportunity to join this market leading organisation which is experiencing year on year growth and success! Key responsibilities include: * Responsible for ensuring the effectiveness of change management processes to support the change programme. * Responsible for assisting in the service integration of a fully functioning service support model, which integrates the delivery from Managed Service Providers and internal Technology departments to create a cohesive service capability for new innovative services. * Responsible for demonstrating execution of project milestones for the delivery of service readiness through to Go-live, which will lead to effective day to day run and delivery. * Assists in the Governance and appropriate assessment of all Non-Functional Requirements & Business Expectations for new and existing services. * Provide Service Management oversight and support for the day-to-day provision of live business critical service in the Settlement portfolio to financial institutions and internal departments, through the management of key business partners and internal providers. * Maintain effective relationships with key stakeholders and customers, eg Operations, Risk, IT Security, Financial Institutions and Regulators * Ensure IT Services are appropriately governed and managed through the control and oversight of relevant Service Management Processes and Procedures. * Produce relevant Management Information to accurately represent performance of work-stream delivery and services provided to the business. Operational: * Ensure that production services are protected through a rigorous change control process that minimizes operational risk * Ensure that the Service Management Framework remains current and is aligned to the strategic direction of the business. * Define the non-functional requirements and business expectations for selected new services through a rigorous and highly interactive process with all key stakeholders. * Provide Service Management support for the Business Change Programme through the creation of Service Design Packages and Service Acceptance into the Production environment. * Support the Head of Service Management in the creation of SIAM (Service Integration and Management) principles and contracts with primary Managed Service Providers to underpin the creation of Service Support Models. Key experience required includes: * 5+ years of Service Management experience. * 3+ years of Change Management experience, including designing and running Change Advisory Boards. * Strong understanding of Operational Change best practice. * Experience of managing a highly resilient/high availability IT infrastructure/capability. * Experience of defining, promoting and maintaining ITIL Service Management processes. * Proven track record to manage the recovery of complex technical issues. * Experience of providing education to technical users for ITIL process execution. * Experience of managing Vendors and Strategic Partners. Desired: * Experience of working as a Service Delivery Manager, delivering business critical Production Services in a Financial Institute or Major IT Service Provider * Technical vendor management/account management experience * Knowledge of managing Changes, Incidents and Problems in ServiceNow Qualifications/certifications: Essential: * ITIL Certified in at least one of the ITIL Service Management Lifecycles Desired: * ITIL v3/4 Expert * Six SIGMA Yellow or Green belt * Agile Service Manager
Infrastructure Service Manager - ITIL, Change management (AVP) employer: Spencer Rose
Contact Detail:
Spencer Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Service Manager - ITIL, Change management (AVP)
✨Tip Number 1
Network with professionals in the ITIL and Change Management fields. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends. This can help you gain insights into the role and make valuable contacts.
✨Tip Number 2
Familiarise yourself with the specific tools and software mentioned in the job description, such as ServiceNow. Having hands-on experience or knowledge of these platforms can set you apart from other candidates.
✨Tip Number 3
Prepare for potential interviews by practising responses to common questions related to Service Management and Change Management. Be ready to discuss your past experiences and how they align with the responsibilities outlined in the job description.
✨Tip Number 4
Research the company’s culture and values. Understanding their approach to service management and change processes will allow you to tailor your discussions and demonstrate how you can contribute to their success.
We think you need these skills to ace Infrastructure Service Manager - ITIL, Change management (AVP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Service Management and Change Management. Use keywords from the job description, such as 'ITIL', 'Change Advisory Boards', and 'Service Integration', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities and experiences mentioned in the job description. Explain how your background aligns with their needs, particularly your experience in managing IT services and change processes.
Showcase Relevant Achievements: In your application, include specific examples of past projects or roles where you successfully managed change processes or improved service delivery. Quantify your achievements where possible to make a stronger impact.
Highlight Certifications: Clearly list your ITIL certifications and any other relevant qualifications, such as Six SIGMA or Agile Service Manager. This will help demonstrate your commitment to professional development and expertise in the field.
How to prepare for a job interview at Spencer Rose
✨Showcase Your Change Management Expertise
Make sure to highlight your experience with Change Management processes, especially your role in designing and running Change Advisory Boards. Be prepared to discuss specific examples of how you've successfully implemented change initiatives in previous roles.
✨Demonstrate ITIL Knowledge
Since the role requires ITIL certification, be ready to discuss your understanding of ITIL Service Management processes. Share how you've applied these principles in real-world scenarios, particularly in managing service delivery and operational changes.
✨Prepare for Stakeholder Engagement Questions
Given the importance of maintaining effective relationships with key stakeholders, think about past experiences where you successfully managed stakeholder expectations. Prepare to discuss how you communicate and collaborate with various departments, such as Operations and IT Security.
✨Discuss Your Problem-Solving Skills
The ability to manage complex technical issues is crucial for this role. Be ready to provide examples of challenging situations you've faced, how you approached them, and the outcomes. This will demonstrate your capability in recovery and resilience within IT infrastructure.
