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- Tasks: Support customers by managing service cancellations and promoting tailored solutions.
- Company: Join a growing organisation focused on enhancing customer experience.
- Benefits: Enjoy enhanced holidays, professional development, pension scheme, and well-being support.
- Why this job: Make a real difference in customer satisfaction without the pressure of cold sales.
- Qualifications: Strong communication skills and experience in a fast-paced, customer-focused environment required.
- Other info: Remote work options available; apply now to join a diverse and supportive team!
The predicted salary is between 20400 - 29600 £ per year.
We are currently recruiting on behalf of a growing organisation who are seeking a Sales Support Administrator to join their support team. This is an exciting opportunity for someone who enjoys speaking with customers and thrives on providing tailored solutions, without the pressure of cold sales. If you are passionate about service, retention, and making a difference in customer experience, this could be the role for you. What’s on Offer? Job Type: Permanent Salary: £25,400p/a Location: Farnham Benefits: Enhanced holiday entitlement, supportive training and professional development, pension scheme, employee well-being support, on-site parking available Key Responsibilities: Manage the end-to-end de-registration process, ensuring all steps are completed accurately and efficiently Engage with customers wishing to cancel services, promoting key benefits and exploring suitable alternative solutions Identify opportunities to cross-sell additional products or services that align with customer needs Follow up on missing or incomplete information to support the swift progression of applications Proactively chase outstanding customer data to keep records up to date Maintain accurate digital records and handle departmental queries through the internal ticketing system Skills, Experience, and Training Requirements: Excellent written communication and interpersonal abilities Confident and professional telephone manner, with strong verbal communication skills Proven experience in a fast-paced, customer-focused environment, ideally within a phone-based role Highly organised with effective time management and prioritisation skills Able to remain calm under pressure and manage competing demands Proficient in Microsoft Office, including Word, Excel, and Outlook Self-motivated and adaptable, comfortable working independently or under direction Results-oriented with a proactive and resilient mindset How to Apply: Apply now with your CV or contact our team to find out more! If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies
Sales Support Administrator employer: Sammons Recruitment Ltd
Contact Detail:
Sammons Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your genuine interest in providing tailored solutions.
✨Tip Number 2
Practice your verbal communication skills. Since this role involves a lot of customer interaction, being able to convey information clearly and confidently over the phone is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. Being able to discuss specific instances where you prioritised effectively will highlight your suitability for this fast-paced environment.
✨Tip Number 4
Research common customer service challenges and think about how you would handle them. Being prepared with solutions or strategies can set you apart during any discussions with the hiring team.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise your communication skills and any experience you have with managing customer queries or data.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to provide tailored solutions. Mention specific examples from your past experiences that demonstrate your skills in a fast-paced environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant software. Discuss your organisational skills and ability to manage competing demands effectively.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work as a Sales Support Administrator. Mention how you align with the company's values and your desire to contribute positively to customer experiences.
How to prepare for a job interview at Sammons Recruitment Ltd
✨Showcase Your Communication Skills
As a Sales Support Administrator, strong communication is key. Be prepared to demonstrate your excellent written and verbal skills during the interview. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage with customers effectively.
✨Highlight Customer Service Experience
Since the role focuses on customer interaction, share specific examples from your past experiences where you successfully resolved customer issues or provided tailored solutions. This will show your passion for service and your ability to make a difference in customer experience.
✨Demonstrate Organisational Skills
The job requires effective time management and prioritisation. Prepare to discuss how you stay organised in a fast-paced environment. You might want to mention any tools or methods you use to keep track of tasks and deadlines.
✨Be Ready to Discuss Problem-Solving
In this role, you'll need to handle customer cancellations and find suitable alternatives. Think of scenarios where you've had to think on your feet to resolve an issue or provide a solution. This will showcase your proactive mindset and resilience under pressure.
