Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients via phone, email, and live chat while managing appointments and records.
- Company: Join a leading UK organisation dedicated to providing exceptional patient care.
- Benefits: Work from home with a competitive pay of £13.19 per hour for 8 weeks.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role requires a DBS Check and is Monday to Friday, 9am to 5pm.
We are currently recruiting on behalf of a leading UK organisation for Customer Support Agents This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday – Friday 9am – 5pm ad will be expected to undergo a DBS Check. As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities Handling inbound queries with empathy and professionalism Booking clinical appointments and managing patient journeys Accurately updating and maintaining patient records (using Salesforce) Escalating any safeguarding or service issues as required Working collaboratively within a close-knit and supportive team We are looking for candidates with the following skills and experience Previous experience working as a Customer Service Agent or Customer Service Advisor Professional, empathetic and organised Ability to handle sensitive conversations with empathy Confident with computer systems and managing confidential data Excellent communication and organisational skills If you would like to hear more about this Customer Service Agent role please apply today
Customer Service Agent employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their mission and how they support patients will help you align your responses during any interviews or discussions, showcasing your genuine interest in the role.
✨Tip Number 2
Practice handling sensitive conversations. Since this role involves dealing with patients and families, role-playing scenarios can help you develop the empathy and professionalism needed to excel in those situations.
✨Tip Number 3
Brush up on your Salesforce skills. If you're not already familiar with this system, consider taking a quick online course or tutorial to get comfortable with managing patient records efficiently.
✨Tip Number 4
Prepare examples of your previous customer service experiences. Think of specific situations where you demonstrated excellent communication and organisational skills, as these will be key in showcasing your suitability for the role.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Customer Service Agent or Advisor. Emphasise skills like empathy, organisation, and communication, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled sensitive conversations and provided high-quality support in previous roles.
Highlight Technical Skills: Since the role involves using Salesforce and managing confidential data, mention any experience you have with similar systems. If you're confident with technology, make sure to include that in your application.
Prepare for the DBS Check: Be ready to undergo a DBS Check as part of the application process. Ensure you have all necessary documentation and information at hand to facilitate this step smoothly.
How to prepare for a job interview at Meridian Business Support
✨Show Empathy
As a Customer Service Agent, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to handle conversations with empathy during the interview. Share examples from your past experiences where you successfully managed difficult customer interactions.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to manage patient records, it's a good idea to brush up on your knowledge of this system. If you have experience with it, be ready to discuss how you've used it in previous roles. If not, consider doing a quick online tutorial to understand its basic functions.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively communicated with customers in the past, whether through phone, email, or live chat. Think of specific examples that showcase your ability to convey information clearly and professionally.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responding to common customer service scenarios, focusing on how you would approach each situation with professionalism and care.
