Resident Liaison Officer

Job Title: Experienced Resident Liaison Officer with Social Housing Background Location: East Sussex (+1 day in Kent a week) Salary: £28,000 plus car allowance and company benefits. Employment Type: Full-Time, Permanent About Us: Our client are a reputable social housing provider committed to maintaining high-quality living standards. They are looking for a passionate and driven Resident Liaison Officer to join the team. This is an exciting opportunity to work within the social housing sector, helping to ensure positive relationships between residents and our services. Role Overview: As a Resident Liaison Officer, you will play a vital role in ensuring effective communication between residents, contractors, and the housing maintenance team. You will be responsible for delivering excellent customer service, resolving resident concerns, and supporting the smooth running of social housing projects. The role is key to promoting positive relationships, enhancing satisfaction, and supporting community engagement. Role does include 1 day a week in Kent office Key Responsibilities: * Act as the main point of contact for residents throughout the duration of housing projects, ensuring they are informed and supported at all stages. * Address and resolve residents’ concerns and queries in a professional and timely manner. * Provide clear communication to residents about project timelines, disruptions, and updates. * Coordinate meetings and events, ensuring that residents are fully informed about ongoing works and developments. * Work closely with contractors and other external teams to ensure that works are completed in a way that minimizes disruption to residents. * Support the delivery of resident surveys and feedback initiatives to improve services and satisfaction. * Assist in the delivery of key social housing initiatives and community engagement programs. * Provide reports and updates to the housing management team as required. Essential Skills and Experience: * Experience in a resident liaison, customer service, or similar role within social housing or property management. * Strong communication skills, with the ability to interact with residents, contractors, and colleagues professionally. * Excellent problem-solving and conflict-resolution abilities. * Empathy and a commitment to providing high-quality service to residents. * Ability to work independently and as part of a team. * Good organizational and time-management skills. * Knowledge of social housing policies and legislation is desirable, but not essential. Why Join Us? * Competitive salary and benefits package. * Opportunities for personal development and career progression. * Be part of an organization making a positive impact on local communities. * Supportive and inclusive work environment. If you’re passionate about helping others, and you have the experience and skills to be a fantastic Resident Liaison Officer, we would love to hear from you