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For Companies At a Glance
- Tasks: Engage customers, provide styling advice, and enhance their shopping experience.
- Company: Join Phase Eight, a leading womenswear brand known for quality and style since 1979.
- Benefits: Enjoy full training, ongoing support, and a vibrant team culture.
- Why this job: Be a brand ambassador in a fun environment while helping customers look their best.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: Flexible hours and a chance to grow within a diverse and inclusive company.
The predicted salary is between 24000 - 36000 £ per year.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively listening to their needs and providing considered product and styling options to our customer to enhance the overall store performance.
As a Style Advisor we will need you to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged
- Assisting in all tasks required to ensure the smooth day to day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination
About You
As a Style Advisor we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress.
Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
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Style Advisor - Clarks Village employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Clarks Village
✨Tip Number 1
Familiarise yourself with the latest fashion trends and styles, especially those relevant to Clarks Village. Being knowledgeable about current trends will help you connect with customers and provide tailored advice, showcasing your expertise as a Style Advisor.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you become more comfortable with greeting, assisting, and selling in a professional manner, which is crucial for the role.
✨Tip Number 3
Research Clarks Village and its brand values. Understanding the company's mission and vision will allow you to embody their ethos during your interactions, making you a more effective brand ambassador.
✨Tip Number 4
Prepare to discuss how you would handle various customer scenarios, such as outfit building for different occasions. This will demonstrate your problem-solving skills and ability to enhance the customer experience, which is key for a Style Advisor.
We think you need these skills to ace Style Advisor - Clarks Village
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Style Advisor does. Highlight key responsibilities and skills required, such as customer service excellence and product knowledge.
Tailor Your CV: Customise your CV to reflect your experience in customer service and retail. Emphasise any previous roles where you demonstrated strong communication skills and a passion for fashion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the store's success.
Showcase Your Style Knowledge: In your application, demonstrate your understanding of current fashion trends and styling options. Mention any relevant experience in outfit building or visual merchandising to show you are a good fit for the role.
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Your Passion for Customer Service
As a Style Advisor, your primary focus will be on providing an outstanding customer experience. Be prepared to share examples of how you've gone above and beyond for customers in the past, demonstrating your commitment to service excellence.
✨Know Your Styles
Familiarise yourself with the latest fashion trends and styles relevant to the role. Being able to discuss current trends and how they relate to the products offered will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Active Listening
During the interview, showcase your ability to listen actively. This is crucial for understanding customer needs. You might want to practice summarising what others say to ensure you grasp their points fully, which will reflect well on your customer interaction skills.
✨Demonstrate Team Spirit
Since you'll be working closely with the Store Manager and other team members, highlight your ability to work collaboratively. Share experiences where you've contributed to a team goal or supported colleagues, showing that you're a reliable and motivated team player.
