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For Companies At a Glance
- Tasks: Assist customers and teams, ensuring smooth shipment processes and resolving issues.
- Company: Join Kuehne+Nagel, a global leader in logistics and freight forwarding.
- Benefits: Gain industry insight, work in a supportive environment, and contribute to meaningful deliveries.
- Why this job: Make a real impact by ensuring vital goods reach those in need while building your career.
- Qualifications: Five GCSEs, strong customer service skills, and excellent communication abilities required.
- Other info: This is an entry-level, full-time position based in Basingstoke.
The predicted salary is between 24000 - 42000 £ per year.
Overview
Location: Basingstoke, England, United Kingdom.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We are currently recruiting motivated and enthusiastic individuals to join our highly successful Road Logistics team in Basingstoke as a Customer Service Specialist. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies, and will help you to gain an insight into the industry and help you to forge a career in a global organisation.
How you create impact
To provide high levels of customer service and operational support to our client base by processing and monitoring shipments.
Responsibilities
- Offer direct assistance to customers and internal teams, ensuring smooth coordination during shipments and resolving any arising issues promptly.
- Oversee shipment processes in collaboration with all stakeholders, while ensuring adherence to HMRC and other regulatory requirements, especially for sensitive goods like military-rated items.
- Manage sales and purchase invoice tasks accurately and on time.
- Cooperate across departments to maintain service quality and improve overall operational efficiency.
- Follow customer-specific standard operating procedures (SOPs) and always comply with health and safety guidelines to protect the workplace environment.
- Stay current with all required training programs and actively contribute to fostering a collaborative team culture.
What we would like you to bring
- Completed five GCSEs (including Mathematics and English is a plus)
- Demonstrates a strong commitment to delivering outstanding customer service
- Proven ability to meet deadlines efficiently and effectively
- Possesses excellent communication and interpersonal abilities, fostering positive interactions across diverse environments.
What’s in it for you
At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.
Who we are
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Distribution, Supply Chain, and Customer Service
- Industries: Transportation, Logistics, Supply Chain and Storage
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Road Logistics Customer Service Specialist employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Logistics Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the logistics industry, especially road logistics. Understanding key terms and processes will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Kuehne+Nagel on platforms like LinkedIn. They can provide valuable insights about the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered excellent customer service in past roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Stay updated on current trends in logistics and supply chain management. Being knowledgeable about industry developments can set you apart from other candidates and show your commitment to the field.
We think you need these skills to ace Road Logistics Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Use keywords from the job description, such as 'shipment processes', 'customer service', and 'operational support' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Kuehne+Nagel's mission.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and teamwork. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer service roles.
How to prepare for a job interview at Kuehne+Nagel
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Road Logistics Customer Service Specialist. Familiarise yourself with the key tasks such as processing shipments, managing invoices, and ensuring compliance with regulations. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you successfully resolved customer issues or improved service quality. Highlight your communication skills and ability to work collaboratively with different teams, as these are crucial for the position.
✨Research Kuehne+Nagel
Take some time to learn about Kuehne+Nagel's values, mission, and recent developments in the logistics industry. Being able to discuss how your personal values align with the company's can set you apart from other candidates and show your genuine interest in the role.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's approach to customer service. This not only shows your enthusiasm but also helps you assess if the company is the right fit for you.
