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For Companies At a Glance
- Tasks: Lead a team to deliver an amazing customer experience and smash store targets.
- Company: Join Superdry, a brand known for its stylish products and positive environmental impact.
- Benefits: Enjoy competitive pay, generous discounts, flexible hours, and a stylish wardrobe allowance.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and personal growth.
- Qualifications: Retail experience and a passion for style are essential; leadership skills are a plus.
- Other info: Work in an inclusive environment with opportunities for training and development.
The predicted salary is between 24000 - 36000 £ per year.
Job description
Retail Team Leader… we call you our Brand Leads. As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate’s team to smash store targets and go above and beyond to do drive excellence in their store, across all areas.
Main responsibilities
Operations & Service
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Be yourself.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team
- Support and motivate your teammates to deliver amazing levels of service.
- Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provides timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.
Ideal candidate
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Package description
- A competitive hourly rate
- 20 days holiday plus your birthday day off
- A new style obsessed Superdry wardrobe with our generous clothing allowance
- Amazing staff discount with up to 50% online and in store
- Flexible working patterns inc. 4 day working for full time(dependent on store availability)
- Style and Service obsession fuelled by our awesome training and development
- Tailored made induction and onboarding to set you up for success
- Pension contributions
- Life assurance
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products
About the company
Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy.
Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections.
We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
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Retail Team Leader employer: Superdry careers
Contact Detail:
Superdry careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with Superdry's brand values and culture. Understanding what makes the brand unique will help you embody its spirit during your interactions with the team and customers.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in the past. Be ready to discuss specific situations where you inspired others to achieve targets or improve performance.
✨Tip Number 3
Demonstrate your passion for retail and customer service by sharing personal experiences that highlight your ability to create memorable shopping experiences. This will resonate well with the hiring team.
✨Tip Number 4
Be prepared to discuss your knowledge of current fashion trends and how they relate to Superdry's offerings. Showing that you're style-savvy will set you apart as a candidate who truly understands the brand.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Superdry's brand values and culture. Familiarise yourself with their products and customer experience approach. This will help you tailor your application to reflect your alignment with their brand.
Highlight Relevant Experience: In your CV and cover letter, emphasise your retail and sales experience, particularly any leadership roles. Provide specific examples of how you've motivated teams or improved customer experiences in previous positions.
Showcase Your Passion: Express your passion for style and product knowledge in your application. Mention any relevant experiences that demonstrate your enthusiasm for fashion and how it translates into delivering exceptional customer service.
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Team Leader position. Use keywords from the job description, such as 'brand ambassador', 'team motivation', and 'operational expertise' to show that you are a perfect fit for the role.
How to prepare for a job interview at Superdry careers
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Superdry and its products during the interview. Share specific examples of how you connect with the brand's style and values, as this will demonstrate that you are a genuine ambassador for the company.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and motivating teams. Highlight instances where you've successfully inspired others to achieve targets or improve performance, as this aligns with the role's focus on team leadership.
✨Be Ready to Discuss Customer Experience
Since delivering an amazing customer experience is key, think of examples where you've gone above and beyond for customers. Be prepared to explain how you would handle consumer issues in store, showcasing your problem-solving skills.
✨Emphasise Your Commercial Awareness
Familiarise yourself with retail KPIs and be ready to discuss how you can contribute to achieving them. Bring fresh ideas to the table about how to drive performance, showing that you understand the business side of retail.
