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- Tasks: Handle customer accounts, process documents, and provide top-notch support.
- Company: Join U.S. Bank's Elavon, a leader in tailored payment solutions for over 1.5 million customers worldwide.
- Benefits: Enjoy a diverse work environment, health benefits, and career development resources.
- Why this job: Be part of a team that empowers communities and helps customers thrive financially.
- Qualifications: High school diploma and 3-4 years in clerical/customer service roles required.
- Other info: Flexible working hours with opportunities for shifts; apply early due to high demand.
The predicted salary is between 36000 - 60000 £ per year.
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Job Description GRADE 8
Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.
Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
There will be a requirement for the successful candidate to work with the supervisor to review processes, share best practise and improve processes.
Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
Basic Qualifications
– High school diploma or equivalent
– Three to four years of experience in clerical and customer service activities
Preferred Skills/Experience
- In-depth knowledge of products, services, terminology, procedures and systems related to Opayo (HIMMS2 knowledge is also desirable)
- Experience of making customer record changes and having a close attention to detail
- Ability to clearly explain a process/procedure (essential) and experience of documenting procedures (desirable).
- Experience in sharing best practise
- Ability to identify pain points and suggest improvements to processes.
- Strong customer service skills
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
- Ability to identify and resolve/escalate complex problems
- Proficient computer skills, especially Microsoft Office application
- Excellent verbal and written communication skills
Working hours
May include shifts
Usually 8:00-16:00 OR 9:00- 17:00 with occasional 10:00 – 18:00
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
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Senior operations and customer service specialist employer: Us Bank
Contact Detail:
Us Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior operations and customer service specialist
✨Tip Number 1
Familiarise yourself with U.S. Bank's products and services, especially those related to Opayo and HIMMS2. Understanding these systems will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in customer service and document processing during networking opportunities. Engaging with current employees or industry professionals can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or resolved complex customer issues in previous roles. This will showcase your problem-solving skills and ability to share best practices.
✨Tip Number 4
Stay updated on the latest trends in customer service and operations management. Being knowledgeable about industry advancements can set you apart and show your enthusiasm for continuous learning.
We think you need these skills to ace Senior operations and customer service specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Senior Operations and Customer Service Specialist position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your three to four years of experience in clerical and customer service activities. Provide specific examples of how you've successfully managed customer inquiries and resolved problems.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office applications and any experience with Opayo or HIMMS2. Highlight your strong communication skills and ability to document procedures clearly.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role and the company. Mention how you can contribute to improving processes and sharing best practices within the team.
How to prepare for a job interview at Us Bank
✨Know the Company Inside Out
Before your interview, make sure to research U.S. Bank and Elavon thoroughly. Understand their mission, values, and the specific services they offer. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Senior Operations and Customer Service Specialist, your ability to handle customer inquiries and resolve issues is crucial. Prepare examples from your past experience where you successfully managed customer interactions, highlighting your problem-solving skills and attention to detail.
✨Prepare for Process Improvement Questions
Expect questions about how you've identified pain points in previous roles and suggested improvements. Be ready to discuss specific instances where you shared best practices or streamlined processes, as this aligns with the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Excellent verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be prepared to explain complex processes in a simple manner during the interview.
