Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for scheduling and coordinating appliance repairs.
- Company: Join Ottomatik.io, a dynamic player in the appliance repair industry.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Make a real impact by connecting customers with technicians and solving problems daily.
- Qualifications: Experience in customer service or call centre operations is a plus; bilingual skills are preferred.
- Other info: Showcase your skills with a Loom video to stand out in your application!
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Support Representative role at Ottomatik.io
1 day ago Be among the first 25 applicants
Join to apply for the Customer Support Representative role at Ottomatik.io
Get AI-powered advice on this job and more exclusive features.
Hi there! We are South and our client is looking for a CSR/ Dispatcher!
Note To Applicants
- Eligibility: This position is open to candidates residing in Latin America.
- Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
- Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
Looking to hire a high energy, reliable and hardworking individual to grow long term with us in our most important position. As dispatcher for our appliance repair company, you will be the main hub between customers, technicians, suppliers, and information. You will schedule service requests, repairs, and coordinate material/manpower needed to successfully complete tasks in the field and in the office.
The ideal candidate is experienced in the appliance repair industry and possesses a strong personality, who can positively interact and direct a crew of technicians in the field. A background in facilities management would be helpful. You must be able to multi-task as well as take the appropriate action with little supervision. The dispatcher role is an accelerated role, requiring problem solving to ensure customer expectations are successfully achieved for critical emergencies and job required response times.
Responsibilities
- Answering phones to receive and record incoming calls for service requests, approved repairs, recommendations, and inquiries.
- Assign, schedule, coordinate and prioritize all service requests to efficiently dispatch service techs with information and materials needed.
- Efficiently communicate with customers, suppliers, and techs
- Prioritize calls according to urgency and importance.
- Service as a hot line for field operations supporting seamless communication with customers and field technicians
- Communicate and promote appliance repair services and quotes to customers while keeping record of approved/unapproved work.
- Other assigned duties as directed and not limited to the duties above.
Skills
- Experience with call center operations is a plus.
- Proficient in English and Spanish (oral and written)
- Strong communication and customer service skills
- Knowledge of office software, routing and scheduling operations
- Work ethics: Reliable attendance, timeliness, and willingness to work.
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
If this opportunity sounds good to you, send us your resume!
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at Ottomatik.io by 2x
Sign in to set job alerts for “Customer Support Representative” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Support Representative employer: Ottomatik.io
Contact Detail:
Ottomatik.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with the appliance repair industry. Understanding common issues and solutions will help you communicate effectively with both customers and technicians, showcasing your expertise during any interviews.
✨Tip Number 2
Practice your communication skills in both English and Spanish. Since the role requires proficiency in both languages, being able to demonstrate your fluency in a conversational setting can set you apart from other candidates.
✨Tip Number 3
Consider creating a Loom video presentation as part of your application. This optional step can highlight your personality and communication style, making a strong impression on the hiring team.
✨Tip Number 4
Showcase your multitasking abilities by preparing examples of how you've successfully managed multiple tasks or priorities in previous roles. This will demonstrate your capability to handle the fast-paced environment of a dispatcher.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and the appliance repair industry. Use keywords from the job description to demonstrate that you meet the requirements.
Create a Loom Video: Although optional, consider creating a Loom video to introduce yourself and showcase your communication skills. This can set you apart from other candidates and show your enthusiasm for the role.
Highlight Language Proficiency: Since proficiency in English and Spanish is required, ensure that your CV clearly states your language skills. If applicable, provide examples of how you've used these languages in a professional setting.
Follow Application Instructions: Submit your application in English as specified. Double-check that all documents are included and formatted correctly before sending them off to avoid any issues with your application.
How to prepare for a job interview at Ottomatik.io
✨Showcase Your Communication Skills
As a Customer Support Representative, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to interact effectively with customers and team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Prepare examples from your past experiences where you successfully managed urgent situations or resolved customer issues efficiently.
✨Highlight Relevant Experience
If you have experience in the appliance repair industry or call centre operations, be sure to mention it. Discuss specific roles and responsibilities that relate to the job description, showcasing how your background makes you a great fit.
✨Consider Creating a Loom Video
Although optional, submitting a Loom video can set you apart from other candidates. Use this opportunity to present yourself professionally, explain why you're interested in the role, and highlight your relevant skills and experiences.
