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- Tasks: Create and sell amazing holidays while building strong customer relationships.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised for its supportive culture.
- Benefits: Enjoy uncapped bonuses, discounts on holidays, and a health care plan.
- Why this job: Be part of a vibrant team that values work-life balance and personal growth.
- Qualifications: 1 year of experience in travel consultancy with excellent customer service skills required.
- Other info: No experience? Check out our New to Travel Programme for training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Competitive Salary & Unlimited Bonus Potential
Full Time
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
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Supportive
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Motivational
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Innovative
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Loyal
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Excellent
What makes a successful Travel Consultant?
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You have at least 1 years’ experience as a Travel Consultant with exceptional customer service & communication skills
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You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business
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You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement
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As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
If you do not have 1 years’ experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as a colleague who trains to become a Travel Consultant, see: https://careers.haystravel.co.uk/new-to-travel or alternatively to find out about our Foreign Exchange positions please visit Foreign Exchange jobs * Hays Travel
So, what would you, as a Travel Consultant at Hays Travel do?
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You will forge long-lasting relationships with our customers, partners and suppliers.
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We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
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You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
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A range of training programmes to help you progress personally and professionally
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Strong recognition and promotion opportunities
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Opportunities to travel on educational trips
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Discounts on booking your own holidays
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Uncapped earning potential
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Health care plan
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Eyecare vouchers
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Shopping discounts
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Loyal service awards to celebrate important milestones
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Recommend a friend bonus scheme
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Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives
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A work environment that thrives on uplifting one another
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
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Travel Consultant - Waterlooville employer: Hays Travel Limited
Contact Detail:
Hays Travel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Waterlooville
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Show how you embody these values in your interactions, whether through networking or during interviews, as they are central to the company culture.
✨Tip Number 2
Leverage social media to showcase your passion for travel. Share your travel experiences, tips, and insights on platforms like Instagram or LinkedIn. This not only demonstrates your knowledge but also aligns with the role's requirement of using social media to engage customers.
✨Tip Number 3
Network with current or former employees of Hays Travel. Reach out on professional platforms to gain insights about the company culture and expectations. This can provide you with valuable information that can help you stand out during the application process.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will highlight your suitability for a role that prioritises exceptional service.
We think you need these skills to ace Travel Consultant - Waterlooville
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience as a Travel Consultant, especially if you have over a year in the field. Detail your customer service skills and any specific achievements that demonstrate your ability to meet targets.
Showcase Your Personality: Since this role values vibrant personalities, let your enthusiasm shine through in your application. Use a friendly tone and share anecdotes that reflect your passion for travel and customer service.
Demonstrate Social Media Savvy: Mention any experience you have with social media, particularly how you've used it to promote offers or engage customers. This will show that you understand the modern landscape of travel consultancy.
Align with Company Values: Familiarise yourself with Hays Travel's SMILE values (Supportive, Motivational, Innovative, Loyal, Excellent) and weave these into your application. Provide examples of how you embody these values in your work.
How to prepare for a job interview at Hays Travel Limited
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating memorable holidays for clients.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this aligns with Hays Travel's commitment to outstanding service.
✨Demonstrate Team Spirit
Since being a team player is crucial for this role, be ready to discuss how you've collaborated with colleagues in the past. Share instances where teamwork led to achieving targets or enhancing customer satisfaction, showcasing your ability to contribute positively to the team.
✨Familiarise Yourself with Social Media
As social media plays a key role in promoting offers and engaging customers, brush up on your knowledge of various platforms. Be prepared to discuss how you would use social media to boost sales and connect with clients, demonstrating your innovative thinking.
