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- Tasks: Welcome clients, manage calls, and handle patient data in a vibrant veterinary setting.
- Company: Join Willows, a top UK veterinary centre with over 30 years of excellence in pet healthcare.
- Benefits: Enjoy 5 weeks holiday, discounted vet fees, life assurance, and wellness initiatives.
- Why this job: Be part of a caring team dedicated to making a difference in pets' lives.
- Qualifications: Must be organised, friendly, and able to multitask under pressure.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
Location: Peak Vets, Sheffield, South Yorkshire, United Kingdom
Salary: £25,646.40 per annum
Job Type: Full-time, Permanent
Hours: 40 Hours per week
Shift pattern: 07:45 – 21:00 (includes early starts, late finishes and weekends)
Overview
We are searching for a passionate individual to join our wonderful Client Care team at Peak Vets! Our front‑of‑house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Roles and Responsibilities
- Welcoming clients and their pets in a warm, professional manner.
- Managing the diary; booking in appointments and surgical procedures.
- Answering a range of client questions via email and telephone.
- Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Processing prescription requests.
- Taking payments.
- Promoting offers and services.
- Ensuring that all areas are clean and well‑stocked.
Essential Skills, Knowledge and Experience
- Must have previous customer‑facing experience.
- Strong administration and organisation skills.
- Ability to work well under pressure.
- Confident using the telephone.
- Reception or Client Care experience is desirable.
- Have a passion and love for animals!
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work schemeRecruitment referral reward scheme
About Us
We are a RCVS accredited, small animal veterinary hospital based in Sheffield, South Yorkshire, on the doorstep of the magnificent Peak District. We aim to provide high‑quality but affordable veterinary care from our team of experienced vets, several of whom have or are studying for RCVS certificates in surgery, medicine, ophthalmology, dermatology and imaging. Peak are renowned for our friendly welcome and team spirit.
To submit your application, please click the Apply now button at the top of the screen. Or, for any questions, contact Ophelia Hinds on Ophelia.hinds@linnaeusgroup.co.uk.
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Client Care Associate employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Associate
✨Tip Number 1
Familiarise yourself with the veterinary sector, especially small animal care. Understanding the basics of pet healthcare and common procedures will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with clients or customers in previous roles. This will demonstrate your ability to create a welcoming environment for clients at Willows.
✨Tip Number 3
Research Willows Veterinary Centre and its values. Being able to discuss their commitment to excellence in pet healthcare and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask under pressure. Think of specific instances where you've successfully managed multiple tasks, as this is crucial for the Client Care Associate role.
We think you need these skills to ace Client Care Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Care Associate position. Understand the responsibilities and required skills, such as excellent interpersonal skills and the ability to multitask under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience and any previous roles in a veterinary or healthcare setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your motivation to work at Linnaeus. Mention specific aspects of the company that attract you, such as their commitment to excellence in pet healthcare.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Linnaeus
✨Show Your Passion for Pets
Make sure to express your genuine interest in working within the veterinary sector. Share any personal experiences you have with pets or how you’ve been involved in animal care, as this will resonate well with the interviewers.
✨Demonstrate Excellent Communication Skills
As a Client Care Associate, you'll be interacting with clients regularly. Practice clear and friendly communication during the interview, and be prepared to discuss how you would handle various client scenarios, especially under pressure.
✨Highlight Your Organisational Skills
The role requires multitasking and managing various administrative duties. Be ready to provide examples of how you've successfully organised tasks in previous roles or situations, showcasing your ability to maintain accuracy and quality of work.
✨Prepare Questions About the Role
Show your enthusiasm by preparing thoughtful questions about the position and the company culture. This not only demonstrates your interest but also helps you assess if the role aligns with your career goals.
