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- Tasks: As a Case Administrator, you'll support probation staff and manage essential case information.
- Company: Join the Probation Service, dedicated to public safety and rehabilitation.
- Benefits: Enjoy a rewarding career with opportunities for personal growth and teamwork.
- Why this job: Make a real impact by helping individuals turn their lives around in a supportive environment.
- Qualifications: Strong communication skills, basic numeric abilities, and proficiency in MS Office are essential.
- Other info: Be part of a diverse team committed to sharing knowledge and expertise.
Role: Case Administrator Location: London NW9 Salary: £27,007.50 per Annum Hours: 37.5 hours per week. Working shift patterns between 8am-8pm. (Core Hours are between 8am and 6pm). Saturday cover maybe required on a Rota basis. Duration – 6 months FTC About the role As the primary clerical support resource for internal and external customers, the Case Administrator will undertake time critical administration tasks to support the progression of claimant referrals through the Personal Independence Payment (PIP)/ Workplace Capability Assessment (WCA) and Specialist Benefits (SB) assessment process, contributing to the achievement of volume, quality and service target performance levels. The Case Administrator undertakes an important liaison role working with both claimants and the Department for Work and Pensions (DWP), therefore delivering customer service excellence across every aspect of the claimant journey is critical. Role Responsibilities Acknowledge and register referrals in the relevant system to meet target response times. Respond to telephone, fax and e-mail queries from third parties to target response times. Log information taken on calls / enquiries accurately and in a timely manner on the relevant systems. Maintain customers' files in line with data protection requirements. Dispatch information as required via approved external courier, ensuring that information is handled in line with our data protection policy. Accurate data entry onto the relevant system(s). Liaison with other teams and clinical colleagues to progress cases to meet target performance levels. Collate data / reports as required. General office administration duties, including updating spreadsheets and filing. Provide advice and guidance to claimants where appropriate and / or direct them to relevant advice and guidance. Escalate any enquiry or issue that you cannot resolve directly and ensure full follow up to resolution. Support the wider Claimant Support Team and other support functions with any associated administration tasks as required. Identify areas for continuous improvement and contribute to improvement projects where required. Commitment to personal and professional development, ensuring all necessary learning is completed. Experience & Skills Essential Criteria Previous experience in an administration / clerical support role Previous experience in customer service Strong customer service skills Excellent written and verbal communication skills Good interpersonal skills Analytical and problem-solving skills IT literacy including the ability to type/ data input accurately, and at speed Previous experience using CRM databases Organised and able to manage time productively Flexible and able to adapt and respond well to change Desirable Criteria Experience using Power BI Experience of using contact centre technologies Customer Service Qualification
Case Administrator employer: Manpower UK Ltd
Contact Detail:
Manpower UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator
✨Tip Number 1
Familiarize yourself with the Probation Service's mission and values. Understanding their commitment to rehabilitation and public safety will help you align your responses during the interview, showcasing your passion for the role.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively interacted with diverse individuals in previous roles. This will demonstrate your ability to handle enquiries from colleagues and offenders in a busy environment.
✨Tip Number 3
Brush up on your IT skills, especially in MS Office and databases. Being able to confidently discuss your proficiency in these areas will show that you're ready to manage the administrative tasks required in this role.
✨Tip Number 4
Prepare to discuss scenarios where you've had to think on your feet or work independently. This will illustrate your problem-solving abilities and adaptability, which are crucial for a Case Administrator.
We think you need these skills to ace Case Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Case Administrator position. Understand the key responsibilities and the skills required, such as communication and IT proficiency.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative experience or roles where you supported teams. Mention specific examples of how you've communicated effectively in challenging situations.
Showcase Your Skills: Make sure to detail your IT skills, especially your proficiency in MS Office and any experience with databases. Provide examples of how you've used these skills in past roles.
Personal Touch: Since personal qualities are important for this role, include a section in your application that reflects your ability to work independently and handle crisis situations. Share a brief story or example that illustrates these traits.
How to prepare for a job interview at Manpower UK Ltd
✨Show Your Communication Skills
As a Case Administrator, you'll need to communicate effectively with various individuals, including those in crisis. Prepare examples from your past experiences where you successfully handled difficult conversations or inquiries.
✨Demonstrate Your Organizational Abilities
Highlight your ability to manage multiple tasks efficiently. Discuss how you prioritize your workload and ensure that all processes run smoothly, as this is crucial for the role.
✨Familiarize Yourself with Relevant Software
Since proficiency in MS Office and databases is essential, make sure to brush up on your skills in Word and Excel. Be ready to discuss how you've used these tools in previous roles.
✨Emphasize Your Problem-Solving Skills
The ability to think on your feet is important in a busy environment. Prepare to share instances where you had to quickly resolve issues or adapt to changing circumstances.
