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For Companies At a Glance
- Tasks: Lead the store team, ensuring a smooth shopping experience for customers.
- Company: Join Tesco, a leading retailer committed to serving communities and the planet.
- Benefits: Enjoy flexible hours, 10% off shopping, and access to wellbeing services.
- Why this job: Be part of a dynamic team, face exciting challenges, and make a real impact.
- Qualifications: Must be 18 or over; strong communication and leadership skills are essential.
- Other info: Opportunities for career development and a supportive, inclusive work environment.
Availability Window
| Days | From time | To time |
|---|---|---|
| Thu | 06:00:00 | 15:00:00 |
| Fri | 13:30:00 | 22:30:00 |
| Sat | 09:00:00 | 18:00:00 |
Our Shift Leader rate of pay starts from Ă‚ÂŁ14.76 an hour; this increases to Ă‚ÂŁ15.97 for stores inside the M25. Additional payments may also apply depending on location.
Itâ€s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if youâ€d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week weâ€d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and youâ€ll have 3 weeks†notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, weâ€d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. Youâ€ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.
As a Shift Leader youâ€ll:
- Work in a fast-paced retail environment, with bags of variety
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
- Be there for customers, listening to them and helping to make sure they leave the store with what they came for
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team
- Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
- Lead from the front, and set a great example for your colleagues in everything you do
Please note that you need to be 18 or over to apply for this role.
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- Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
- Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
- Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone\’s safety
- Being the go-to person for colleagues in the absence of a manager for day-to-day queries
- Making sure the store is always clean, tidy, and well-presented
- Supporting managers to coordinate seasonal, community and charity events
- Contributing to a great team atmosphere, that is inclusive of everyone
- Providing great customer service, by listening to our customers and putting them first in everything you do
- Keeping the team well-informed and up to speed on any communications, changes, or updates
- Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
- Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
- Following health and safety routines and procedures, and ensuring colleagues do the same
- Recognising and celebrating colleagues within the team who are providing great service
- To be a great role model, by always giving thoughtful customer service that ensures every customers needs are met
- To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
- To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
- To be comfortable taking the lead, and overseeing the store in the absence of your Manager
- To be a good decision maker, who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
- To be motivating, so you can inspire your team to deliver beyond expectations
- To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day
Our vision at Tesco is to become every customer\’s favourite way to shop, whether they are at home or out on the move. Our core purpose is \”Serving our customers, communities and planet a little better every day.\” Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.Â
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyoneâ€s Welcome.
ÂWe know life looks a little different for each of us. Thatâ€s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
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We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickÂhere.
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Please note
Tesco will only recruit individuals who have passed the school leaverâ€s age. To find out the school leavers age for your country please click hereÂ
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
For more information about us please visit www.tescoplc.com
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Tesco Shift Leader - Days - Rowlands Gill Express employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Rowlands Gill Express
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding what makes Tesco unique will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples from your past experiences. Highlight situations where you've successfully managed a team or improved customer service, as this will resonate well with the role of Shift Leader.
✨Tip Number 3
Be prepared to discuss how you would handle various scenarios in a fast-paced retail environment. Think about challenges you might face as a Shift Leader and how you would address them, showing your problem-solving abilities.
✨Tip Number 4
Network with current or former Tesco employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Tesco Shift Leader - Days - Rowlands Gill Express
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Shift Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Since customers are at the heart of Tesco's operations, emphasise your customer service experience in your application. Provide specific examples of how you've gone above and beyond to meet customer needs.
Show Leadership Qualities: As a Shift Leader, you'll need to guide and support your team. Include examples in your application that demonstrate your leadership skills, such as coordinating teams or managing shifts effectively.
Express Flexibility: Tesco values flexibility in scheduling. In your application, mention your availability and willingness to adapt to different shift patterns, which shows you are a team player ready to meet the store's needs.
How to prepare for a job interview at Tesco
✨Show Your Customer Focus
As a Shift Leader, customers are at the heart of everything you do. Be prepared to discuss how you've previously provided excellent customer service and how you would ensure customers leave satisfied. Share specific examples that highlight your ability to listen to customer needs and resolve issues.
✨Demonstrate Leadership Skills
You'll need to lead by example and support your team. Think about times when you've successfully led a group or project. Be ready to talk about how you motivate others, handle conflicts, and create a positive team atmosphere. This will show that you're capable of taking ownership of shifts.
✨Understand Store Operations
Familiarise yourself with the key operations of a retail store, especially in a fast-paced environment like Tesco. Be prepared to discuss how you would maintain store performance and what actions you might take to improve operations. Showing that you understand the business side of things will impress your interviewers.
✨Be Flexible and Open to Change
Retail can be unpredictable, so it's important to demonstrate your adaptability. Share experiences where you've had to adjust quickly to changes or unexpected challenges. Highlight your willingness to embrace new ideas and processes, as this aligns with Tesco's commitment to continuous improvement.
