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- Tasks: Lead customer service delivery teams and ensure operational excellence.
- Company: Keysight Technologies is a leader in tech innovation, serving global markets with cutting-edge solutions.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a focus on continuous improvement.
- Why this job: Join a dynamic team that values creativity and innovation while making a real impact in technology.
- Qualifications: Bachelor's or Master's degree in engineering or business, plus strong leadership and communication skills.
- Other info: This role is based in Winnersh and offers a chance to work with a diverse, multidisciplinary team.
The predicted salary is between 36000 - 60000 £ per year.
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Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
About The Job
We are looking for a dynamic and results-driven Operations Manager to lead our customer-facing service delivery teams at our Winnersh site. This role is central to ensuring seamless execution, operational stability, and continuous improvement. The Operations Manager will be responsible for driving day-to-day performance, ensuring customer satisfaction, and supporting the scaling of capabilities and capacity in alignment with regional and global service strategies.
About The Team
OM will lead a multidisciplinary operations team within a dynamic, fast-paced environment, working closely with local stakeholders, regional engineering teams, and business functions. The team thrives on collaboration, continuous improvement, and delivering best-in-class service outcomes for our customers. This role reports directly into the Regional Operations Manager and interfaces with regional programs and customer-facing functions.
Responsibilities
Strategic Leadership
- Define and execute a regional and global vision for next-generation service delivery, aligned with business growth, operational resilience, and digital maturity.
- Lead initiatives on service modernization, transformation priorities, and AI adoption strategies
Transformation & Capability Uplift
- Lead organizational transformation efforts to upskill teams, modernize capabilities, and embed agile service mindsets.
- Build and nurture high-performing teams that can operate across complex, hybrid service environments.
- Drive change management, ensuring cultural alignment and cross-functional execution readiness.
Operational & Service Excellence
- Ensure consistent delivery of services with high performance, availability, and compliance to SLAs and KPIs.
- Develop and enforce service management frameworks to maintain high operational standards.
- Drive continuous service improvement through metrics-driven governance, root-cause analysis, and innovation.
End-to-End Customer Experience
- Drive and deploy E2E customer experience processes, across all customer touchpoints, Identify and eliminate friction points across service workflows to streamline the customer journey.
- Collaborate across in country business development teams sales, operations, and engineering to ensure a unified service delivery experience.
People Leadership & Capability Building
- Build, mentor, and inspire high-performing service delivery teams across Winnersh service center.
- Foster a culture of accountability, and continuous improvement, cultivate a customer-centric, transformation-oriented culture through coaching and strategic enablement.
Compliance Governance
- Monitor adherence to regulatory frameworks, internal policies, and contractual service obligations across delivery operations.
- Own the operational playbook for certification audits, and annual review cycles.
- Maintain up-to-date knowledge of evolving compliance standards and ensure alignment across delivery teams.
- Conduct periodic risk assessments and control testing to proactively identify non-conformance or areas of operational vulnerability
Qualifications
- Bachelor\’s or Master’s degree in an engineering or business field OR equivalent practical experience in a related field
- Deep understanding of customer journey & experience nuances, and data-driven decision-making.
- Demonstrated success driving KPIs, and achieving service excellence.
- Exceptional communication, influence, and organizational change leadership skills.
- Proven track record in stakeholder management and delivering results under pressure.
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Management and Manufacturing
-
Industries
Appliances, Electrical, and Electronics Manufacturing
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Operations Manager employer: Keysight Technologies
Contact Detail:
Keysight Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with Keysight Technologies' core values and mission. Understanding their focus on innovation and customer satisfaction will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Keysight Technologies on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Operations Manager role.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams through change management and operational improvements. Highlighting these experiences will demonstrate your capability to drive transformation and achieve service excellence, which are key aspects of the role.
✨Tip Number 4
Stay updated on industry trends related to electronic design and service delivery. Being knowledgeable about advancements in technology and customer experience will allow you to speak confidently about how you can contribute to Keysight's strategic vision.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and qualifications for the Operations Manager position at Keysight Technologies. Tailor your application to highlight relevant experiences that align with their needs.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience, operational excellence, and any relevant achievements in service delivery. Use metrics to demonstrate your impact, such as KPIs you've driven or improvements you've implemented.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a perfect fit for the dynamic environment at Keysight Technologies.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail.
How to prepare for a job interview at Keysight Technologies
✨Understand the Company Culture
Before your interview, take some time to research Keysight Technologies' culture and values. They emphasise collaboration and innovation, so be prepared to discuss how you can contribute to a positive team environment.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams, driven change, and improved operational performance in previous roles.
✨Be Data-Driven
Keysight values data-driven decision-making. Be ready to discuss how you've used metrics to drive improvements in service delivery or customer satisfaction. Highlight specific KPIs you've achieved in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about challenges you've faced in operations management and how you resolved them, focusing on your thought process and outcomes.
